Summary of Skills

• Solid knowledge of LAN network administration and support under Windows NT/2000/XP/7 and Linux.
• Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs.
• Proven expertise in supporting and troubleshooting hardware, software and networking issues.
• Demonstrates ability to satisfy users through analysis and problem resolution.
• Recognized as the team leader for immediate resolution to technical issues.
• Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills interfaces effectively with upper management, vendors, staff, peers and users.
• Strong technical background with a solid history of delivering outstanding customer service.
• Genuine commitment to quality and customer satisfaction.

Professional

Experience

Confidential

Senior System Engineer/Packager

• Responsible for Devoloping Processes for the Remedation of all Windows XP Applications to Windows 7 compliant Applications
• Responsible for Testing and Certififying Applications After conversion/Repackaging on windows 7 Image
• Responsible for Gathering and Documenting Requirements and customer Needs for application Remedation and repackaging
• Responsible for packaging and deploying Line-of-Business client software to all North America computers at PNC Bank using SCCM software delivery tools.
• Responsible for working with SME ,Vendor and end user for requirements for client / server apps ,vmWare compatability ,os requirements ,Hardware requirements , and NAS/SAN needs

Confidential

Senior System Engineer/Packager /Deployment Specialist

• Responsible for Devoloping Processes for the Remedation of all Windows XP Applications to Windows 7 compliant Applications
• Responsible for Training new Employees in the Process and needed Duties to preform Application conversions
• Responsible for Gathering and Documenting Requirements and customer Needs for application Remedation and repackaging
• Responsible for packaging, certifying, and deploying Line-of-Business client software to all North America computers at Delphi Automotive using SCCM software delivery tools.
• Software packaging with WISE Package Studio, Admin Studio, VB Script, Systracer, and various other tools.
• Responsible for providing third level Client Support.
• Field testing Global Client and Line-of-Business application releases.
• Certify new client platforms and peripheral devices.
• Deploy applications using the SCCM console, developing advertisments, and building collections and Reporting
• Windows 7 Image Creation and Modifications as needed for os deployment and driver updates.
• Server 2008 support and builds
• Windows Desktop and Server level 3 support
• Review emerging technologies in different client OS arenas, research best practices, new processes, procedures and assist in implementing them into the team

Confidential

System Engineering Senior

• Responsible for packaging, certifying, and deploying Line-of-Business client software to all North America computers ar Ford Motor Credit Company using SCCM software delivery tools.
• Software packaging with WISE Package Studio, Admin Studio, VB Script, Systracer, and various other tools.
• Field testing Global Client and Line-of-Business application releases using the Test Director tool.
• Certify new client platforms and peripheral devices.
• Deploy applications using the SCCM console, developing advertisments, and building collections.
• Review emerging technologies in different client OS arenas, research best practices, new processes, procedures and assist in implementing them into the team
• Server 2008 support and builds
• Windows Desktop and Server level 3 support
• Windows 7 Image Creation and Modifications as needed for os deployment and driver updates.
• Maintaining and updating Production and test enviroments for SCCM WSUS and Image Deployment and system upgrades.

Confidential

Global Network Management Systems

Infrastructure Support Specialist

• Project Management for numerous companies: executed and maintained project management processes and disciplines in the areas of: project schedule and quality management communications management human resource management cost management procurement management risk / issue management change management for numerous clients.
• Managed Hardware and Software upgrades for multiple customers.
• Outage Specialist responsible for coordinating support staff, vendors, application developers, database administrators, system administrators to resolve system outages quickly and minimize system downtime.
• System Administrator support for multiple operating systems including: SUN, Linux and Microsoft Windows.
• Administrator for Cisco Secure and WCS.
• Designed a server issues database for asset management and issues tracking.
• Responsible for working with SME ,Vendor and end users for requirements for client / server applications ,vmWare compatability ,os requirements ,Hardware requirements , and NAS SAN Requirements
• Server 2008 support and builds
• Windows Desktop and Server level 3 support

Confidential

MIS Director/Systems Engineer

• Supervised the IT Department which consisted of 2 developers and 2 help desk personnel.
• Created yearly budget projections for the IT department.
• Managed a network consisting of 25 servers.
• Managed an Exchange server with 500 end-users.
• Implemented network security and email services.
• Integrated network upgrades to a virtual infrastructure using VM ware for a multi-site network.
• Conversion of analog phone systems to unified messaging and VOIP system.
• Design, deploy, and upgraded infrastructure for servers, network storage, and VOIP in both existing and new facilities throughout Washtenaw, Wayne and Oakland counties.

Confidential

Network Windows Systems Administrator II

• Conversion from Banyan Vines to Street Talk for NT to Microsoft Exchange 2000 / 2003.
• Active Directory designed and migrated from NT 4.0 domain to Windows 2000 / 2003.
• Project Manager for systematic rollout from NT 4.0 to Windows 2000 and Microsoft 2000 to XP / Server 2003. Tested applications and designed the unattended installation and managed the deployment schedule.
• Microsoft SMS administration and software package creation
• Performed Network administration of Windows 2000 Active Directory for a 500 user domain.
• Troubleshoot, repaired, and upgraded desktop computers and servers for Windows 2000, NT 4.0, Win98, Win95, and Win3X.
• Software support: Microsoft Office Suite, GQL, Crystal Reports, McAfee VirusScan, Ghost, SQL, Susi Linux, and Oracle
• Performed project management, application development, database design and implementation of a utilities billing system. Oracle database on a Linux server with a Windows client
• Network Administration tools: SMS Console and NT Resource Kit
• Designed and maintain InfoPlus21 system for the Central Power Plant.
• Designed and developed a Windows SharePoint Services solution. Created system components asp, aspx page, Web Part, WSS workspace, Windows applications