SUMMARY: 18 years of successful, hands-on technical experience in Network Engineering including supervising a team that supported, secured, managed, and monitored networks and networked applications. Extensive background in service delivery and excellent customer service skills.

PROFESSIONAL EXPERIENCE:

Senior IT Specialist

Confidential

Major Accomplishments:

• Build and manage virtual servers with Xen technology and physical servers using Microsoft 2008/2003 Server, WDS, Network access control, Hyper-V services, and remote applications.
• Perform physical-to-virtual P2V conversions for disaster recovery and imminent hardware failure scenarios.
• Migrate companies from 2003 Small Business Server to 2008 Server with multiple domain controllers. Completed migration from Windows 2003 including AD, file/print services, email to Lotus Foundations.
• Help clients define their IT objectives and then create adaptive solutions that combine appropriate technology with business continuity

Provide senior network and desktop support services

• Manage IT services servers, desktops, hardware, and software for a diverse client base including legal, accounting, mortgage banking, medical, manufacturing, industrial, and small office/home office companies with and without on-site IT support personnel. Customers range from power users to novice.
• Provide end-to-end customer support including problem identification, planning and recommending IT services and equipment, implementing IT and networking solutions, and providing on-going monitoring and support.
• Inventory and document current hardware and software environments and configuration.

Deliver excellent customer service

• Unique communication ability results in educating and communicating with end users using layman's explanations.
• Speak effectively with on-site IT staff, vendors and co-workers on a technical level to resolve problems.
• Provide explanations and guidance to ensure continued learning and success.
• Recommend and introduce new/enhanced technologies to on-site client IT support personnel.
• Significant experience with Windows 2003/2008 server, Exchange 2003/2007/2010/2013, WDS, Active Directory, VMWare, Hyper-V, IIS, Firewalls and NAS/SAN devices to build and maintain networked environments
• Use VMWare and Windows Hyper-V technology to conduct testing of patches, updates, fixes, software deployment, configuration changes, and new technologies prior to deploying in a production environment.
• Active Directory expertise in configuring group policy objects.
• Expert in a variety of remote connectivity solutions including RDP, PPTP, VPN, and third-party remote connectivity. Support mobile messaging with smart phone devices.
• Experienced with monitoring products MikroTik, What's Up, NMS
• Create scripts to automate and assist with repetitive processes and procedures.
• Configured, managed and maintained many different firewalls including: Fortinet, Checkpoint, Cisco Pix, Watchguard, Sonicwall.

Expert level troubleshooting network, hardware and peripheral problems

• Gather data requirements for disaster recovery plans.
• Significant experience with hardware and software break/fix situations.

Senior Technology Specialist

Confidential

Major Accomplishments:

• Built and managed servers using Microsoft 2008/2003 Server, WDS, Network access control, Hyper-V services, and remote applications.
• Performed physical-to-virtual P2V conversions for disaster recovery and imminent hardware failure scenarios.
• Migrated companies from 2003 Small Business Server to 2008 Server with multiple domain controllers. Successfully completed migration of Exchange 2003 to 2007.
• Implemented cost-effective solution at educational institutions by using special licensing agreements to deploy and centrally manage anti-virus and spam software on numerous computer systems 1,000 nodes .

Provide senior network and desktop support services

• Manage IT services servers, desktops, hardware, and software for a diverse client base including legal, educational, medical, accounting, manufacturing, industrial, construction, and small office/home office companies with and without on-site IT support personnel. Customers range from power users to novice.
• Provide end-to-end customer support from problem identification, planning and recommending IT services and equipment, implementing IT and networking solutions to providing on-going monitoring and support.
• Inventory and document current hardware and software environments and configuration.

Deliver excellent customer service

• Unique communication ability results in educating and communicating with end users using layman's explanations.
• Speak effectively with on-site IT staff, vendors and co-workers on a technical level to resolve problems.
• Significant experience with Windows 2003/2008 server, WDS, Active Directory, VMWare, Hyper-V, Exchange 2003/2007, IIS, Firewalls and NAS/SAN devices to build and maintain networked environments
• Expert level troubleshooting network, hardware and peripheral problems
• Gather data requirements for disaster recovery plans.
• Significant experience with hardware and software break/fix situations.

Mentor co-workers and on-site

• Provide explanations and guidance to ensure continued learning and success.
• Recommend and introduce new/enhanced technologies to on-site client IT support personnel.

Infrastructure Services

Confidential

Major Accomplishments:

• Planned for and transitioned customers to thin client environments which reduced overall costs and increased security.
• Planned, implemented, and performed disaster recovery for clients in several different situations including recovering data from systems.
• Without disruption, successfully migrated many customers from different hosting providers ISP, email, web to new hosting providers. Customers included those with significant geographic dispersion across US and in different countries .
• Migrated from different and legacy email systems to MS Exchange.

Help clients define their IT objectives and then create adaptive solutions that combine appropriate technology with business continuity

• Manage IT services servers, desktops, hardware, and software for a diverse client base including non-profit, accounting, manufacturing, industrial, construction, and small office/home office companies with and without on-site IT support personnel. Customers range from power users to novice.
• Provide end-to-end customer support from problem identification, planning and recommending solutions, implementing IT and networking solutions, and providing on-going monitoring and support.
• Inventory and document current environment including hardware and software configurations. Recommend IT equipment purchases to clients.

Deliver exceptional customer service

• Consistently and personally follow-up on service provided. Frequently receive written and oral compliments for service performed.
• Significant experience with Windows 2003 server, Active Directory, VMWare, Exchange 2003/2007, IIS, Firewalls, NAS/SAN devices to build and maintain networked environments
• Use VMWare to conduct testing of patches, updates, fixes, software deployment, configuration changes, and new technologies prior to deploying in a production environment.
• Expert in remote connectivity solutions including VPN.
• Set-up and assist mobile users with secure technology. Support mobile messaging including BlackBerry, Palm, and Windows Mobile devices
• Experienced with monitoring products Mikrotik, Nagios, Cacti .
• Tested, evaluated, and deployed various open source products.
• Expert level troubleshooting network, hardware and peripheral problems
• Adept at crisis management. Prepared, tested and executed plans for disaster recovery situations.

IT Manager

Confidential

Major Accomplishments:

• Successfully established the initial QuickHire data center architecture and deployed a second, separate high-tech data center with expandable network capability and enhanced physical security.
• Significant success rate in achieving IT security C A with multiple Federal agencies.
• Primary architect for multiple data center set-up and configuration to provide 24x7 operation and support.
• Monitored performance on all equipment to determine baselines and thresholds for future expansion.
• Managed Citrix web/DB ASP farm serving 70 Federal agencies and commercial customers.
• Coordinated migration efforts to a more secure platform using web-based technology to eliminate Citrix environment.
• Expert in MS NT Server 4.0, MS 2003 Server, IIS, Citrix Metaframe 1.8, and F5 load balancer
• Proficient in monitoring systems What's Up, IP monitor, nCircle, Nagios, and Solar Winds products .
• Proficient in IP Tables and Cisco Pix.
• Support and administration for various versions of Linux.
• Managed and maintained all Telecom lines for Data and PBX system. Installed and managed Televantage system.
• Supervised a six-person IT department and all tasks which include hardware and software acquisitions, deployment, updates and testing.
• Performed front line supervisory responsibilities including mentoring, developing, appraising, hiring and disciplining when necessary staff.
• Developed tools for and trained the Support Department to assist in daily maintenance and troubleshooting. Managed 3rd tier level support for customers.
• Coordinated IT security reviews that comply with NIST Certification and Accreditation guidelines.
• Working familiarity with Federal security guidelines including NIST requirements e.g., OMB A-130, FIPS 140, 836, 837 and SSAA.
• Oversaw the maintenance of security logs for NIST auditing purposes.
• Collaborated with Federal agencies to understand their interpretation of the security requirements to achieve a successful C A certification. This included attempting to mold the C A effort to fit an ASP environment.
• Provided outstanding customer service to Government clients including application users, IT representatives, and senior managers.
• Established, managed and maintained vendor and contractor relationships.
• Reviewed and assisted in development of statements of work, set contractor expectations, established contract measurements and milestones, modified contract obligations.
• Worked within several blended teams of contractors, vendors and company representatives to achieve common goals.

NT 4.0 Network Engineer

Confidential

Major Accomplishments:

Successfully migrated from Novell to Windows NT domain model and moved from static IP address scheme to dynamic which minimized the resources needed to provide effective support.

Primary architect for NT40 server-based network

• Identified present configuration and conducted future expansion planning including multiple domain controllers with trusted relationships to satellites offices for enterprise connectivity.
• Proficient with DHCP Server, WINS, Exchange Server 5.0 and 5.5, Back Office 4.2, SMS, Remote Access Service RAS , and Office 97 deployment via SMS.
• Coordinated Outlook client configuration, SMS Client configuration, migration from static to dynamic IP addressing, migration from hybrid UNIX/Novell based email system to MS Exchange including all distribution lists, mail system consolidation and exchange server sharing capabilities among 5 floors at Corporate headquarters and 6 remote sites 1000 users .
• Managed NT 4.0 Network to include: User Accounts, Performance monitoring, security enforcement, daily back ups, workstation configuration, end user systems monitoring.
• Help desk support using SMS, email accounts including auto forwarding, POP3 support and configuration of all remote users for offline mail and mail synchronization.
• Configuration and maintenance of public folder systems for workflow management.
• Disaster recovery, including real time experience, planning and testing of NT Network and Exchange server systems.
• Coordinated trusted connections between customer and in house NT servers to manage multiple T1 connections.

Manager, Management Information Systems

Confidential

Major Accomplishments:

• Standardized hardware and software deployments which generated efficiencies in IT support management.
• Monitored and maintained all Network applications, user accounts, system permissions, and backups.
• Supported 5 out-of-state offices with WAN Links. Provided help desk support for out-of-state IFusion offices.
• Developed and implemented procedures adopted by all IFusion Com personnel for user requests, backups and day-to-day operations.
• Designed, implemented and maintained LAN/WAN Frame Relay, T1, ISDN, PRI for countrywide offices.
• Installed, configured and maintained MS Exchange 4 Mail Server system.
• Established task priorities for subordinates and peers as they were submitted.
• Designed and implemented Database for purchasing, asset tracking and repairs.
• Performed product evaluations of hardware/software, provided written evaluations and recommendations to management.
• Implemented new hardware/software upon acquisition.
• Provided input for the Management Information Systems budget.

Network Administrator

Confidential

Major Accomplishments:

• Created and managed an inventory management system of hardware and software products in the company allowing appropriate documentation of company assets.
• Performed backup operations and day-to-day network administration including directory structure setups, permissions, and application installations.
• Analyzed, planned and implemented the transition from Windows 3.11 to Windows95 for approximately 150 users.
• Maintained database created for company-wide software and hardware purchasing and inventory.
• Provided hardware installation support for Sun SPARCstation Internet Server, CISCO Router, Livingston Com Server and Firewall during preparations for company wide Internet access.