Secret DOD Clearance Objective

To obtain a challenging position in a fast paced company with room for promotion

Work Experience

Confidential

IT Support Specialist

• Call center support for US Census Bureau Field Technicians
• Active Directory
• Remedy Ticketing system
• Hardware/Software technical support
• Mobile device support

Confidential

• Call center support for DOD/Military personnel
• Active Directory
• Rapids 7 Certified
• Hardware Technical Support
• Data Center Operations, Cyber Security, Information Assurance, Geographic Information Systems, Technical Consulting, and Business Operations

Confidential

• Manage operating systems, application patching, backup applications, and antivirus software for workstations, laptops, and servers
• Maintain standard practices and policies for corporate LAN/WAN environment
• Implement Hotel Server and workstation upgrades via Bomgar remote
• Troubleshoot client issues via Clarify ticket tracking system
• Proficient with Windows Server 2008 Windows Server 2007
• Proficient with MS SharePoint - Software/user acct configuration
• Proficient with HP deployment project coordination tool
• SQL experience - Database configuration and access
• Resolve escalated Help Desk tickets relating to server, network, and connectivity issues
• Configured, troubleshot, and resolved network access issues with switches and routers
• Administered network workstations using TCP/IP protocols
• HP Performance Agent and HP Performance Manager Software/IBM Tivoli Network Manager Troubleshot connectivity issues and implemented solutions to correct outages and malfunctions.
• SharePoint permissions management
• POS configuration
• Windows 7 environment

Confidential

BrookSource/Metro Recruiting

• Windows 7 Deployment for Southern Maryland Electric Co Equinox Fitness Club
• Installed and upgrade hardware tech for 300 users
• Data backup and restore
• Hardware/Software configuration

Sr. Systems Administrator

Confidential

• IT support specialist supporting 800 students staff at the Foreign Service Institute in Arlington Va
• Desktop/laptop configuration
• Windows XP environment with extensive Microsoft Office Suite support troubleshooting
• Network printer configuration
• VTC classroom configuration
• Active Directory experience with creating/modifying accounts password resets
• Desktop configuration/troubleshooting
• Windows 7/XP environment with extensive Microsoft Office Suite support troubleshooting
• Network Desktop printer configuration/troubleshooting
• Classified Sensitive Active Directory account creations
• Citrix client installation and configuration
• Maintained user accounts in Active Directory by adding/deleting users, correcting user access problems, and assigning appropriate rights and privileges
• Administered network workstations using TCP/IP protocols
• Troubleshot connectivity issues and implemented solutions to correct outages and malfunctions
• Remedy ticketing system
• ITIL Training

Sr. Systems Administrator

Confidential

• Desk side support specialist providing excellent customer support via personal visits and remote desktop
• Interact with customers in a professional supportive manner
• Weekly projects completed along with daily Remedy ticket completion
• MS Office Suite proficient Windows XP/2000 routine maintenance and upgrades
• Daily software upgrades/implementation Hardware replacement
• Network printer maintenance adding/configuring
• Maintained user accounts in Active Directory by adding/deleting users, correcting user access problems, and assigning appropriate rights and privileges
• Resolve escalated Help Desk tickets relating to server, network, and connectivity issues
• Configured, troubleshot, and resolved network access issues with switches and routers
• Administered network workstations using TCP/IP protocols
• ITIL Training

Web Developer

Confidential

• Developed maintained the MERLN website
• Performed daily updates using basic html code
• MS Windows troubleshooting

Local Area Network Tech Tier II/III

Confidential

• Provided technical support for USAID/OFDA via Telephone support walk ins
• Provided quick and effective troubleshooting for hardware issues, printer problems, desktops
• Installed, configure and repair various Dell desktops
• Managed users NT network accounts primarily with active directory
• Interact with customers on a daily basis in a professional environment
• Resolved help desk requests with the use of Remedy Action Request System
• Resolve escalated Help Desk tickets relating to server, network, and connectivity issues
• Configured network printers
• Installed and configured wireless network cards on laptops
• Answered phones and evaluated network connectivity/printer/hardware issues
• Video Teleconferencing Lead
• Administered network workstations using TCP/IP protocols
• Configured, troubleshot, and resolved network access issues with switches and routers
• SMS v2003 experience remote control, software distribution, hardware and software inventory
• Daily duties included: Primary contact for Video Teleconferencing meetings
• Maintained user accounts in Active Directory by adding/deleting users, correcting user access probleems, and assigning appropriate rights and privileges
• Prepare conference room for VTC meetings and testing. Answer trouble calls and walk ins for any hardware/software issue and recorded tickets using Remedy ticketing system

Confidential

• Provide network, e-mail, hardware and software support to staff and students . Install, configure and repair various hardware devices. Manage users NT network accounts for college staff and students using Active Directory
• Proficient in MS Windows XP/ Win2000, MS office Outlook, Excel, Word
• Administered network workstations using TCP/IP protocols
• Configured, troubleshot, and resolved network access issues with switches and routers
• Maintained user accounts in Active Directory by adding/deleting users, correcting user access problems, and assigning appropriate rights and privileges
• Daily duties at the National Defense University: Creating weekly progress reports on all projects dealing with campus /Helpdesk moves and upgrades, PC deployments, inventory and Blackberry Enterprise status. Walk in or phone support helpdesk with a primary duty as Helpdesk team lead
• Administer and support employee mobile devices for email, VPN, and communications
• Resolve escalated Help Desk tickets relating to server, network, and connectivity issues

Help Desk/ Network Tech

Confidential

• Help Desk Tech with army knowledge online. Financial Functional Consultant. Technical Consultant Network Troubleshooter/Tech. Operating System Troubleshooter/Tech. Web Browser Troubleshooter/Tech
• Daily duties included: Assist Military personnel with resetting acct passwords, acct security checks and web browser assistance and troubleshooting

PC Field Tech

Confidential

• Performed on site service of Dell Laptop and all desktop pc's. Break fix technician. Re-image office Pc's, installed servers and performed new hire orientations. Install and configure Pc's printers and networks
• Daily duties: DELL PC Field tech for the entire Washington D.C. area including Northern Virgina and Southern Maryland. Performed Hardware replacement for Government and privately owned Dell pc's

Computer Deployment Service Tech

Confidential

• Install, troubleshoot, and maintain Washington Navy yard NMCI workstations and network. Deploy, migrate Microsoft outlook. Win 2000, XP, and Win 98
• Daily duties: PC deployment specialist on a government contract to upgrade the DoD personnel to MS XP from MS 2000

Computer Deployment Service Tech

Confidential

• 11/2002 - 8/2003 Dell, Arlington VA Pentagon, Virginia
• Install, troubleshoot, and maintain Pentagon NMCI workstations and network. Deploy, migrate Microsoft outlook. Efficient in Win 2000, XP, and Win 98
• Daily duties: Pc deployment specialist on a government contract to upgrade the DoD personnel to MS XP from MS 2000
• Microsoft Windows XP - Windows 7/ Active Directory Account creations/Management Microsoft Office Suite. Remedy Ticketing System/ Clarify Ticketing System. SQL/ SharePoint/ Windows 7 Deployment. Windows Server 2008

Computer Technology Experience:

• Proficiency with the Windows OS family 2000/XP/Windows 7
• Maintenance, support, troubleshooting and hardware/software installation
• Use of Ghost imaging software to create computer images for Windows 7 and Windows XP
• Interact with customers in a professional supportive manner with both personal visits and telephone communication
• Experienced with HP Printers network configuration and local setup
• Dell Certified Technician
• Data Recovery and removal
• Citrix classified hardware experience
• Servers: Microsoft Windows 2003/2008/2012, Exchange 2010, Active Directory
• Software: MS Office Suite, MS Project, Norton Anti Virus
• Configuration: TCP/IP, SNMP, Cisco routers, VPN, Symantec firewall, FTP, HTTP, WINS, DNS