SUMMARY

I am a seasoned Network Systems Administrator with over 10 years experience whose technical, written and interpersonal skills are used to enhance existing systems and procedures, as well as organizational security and profitability.

TECHNICAL SUMMARY

SELECTED EXPERIENCE

Confidential

NETWORK ENGINEER Sept. 2014 Current

• 2nd shift as Tier 2 Support for a 24/7 network operating center, multiple Customer network that include SECU, Microsoft, Bank of America.
• Directed customer interface on install and repair requests related to new equipment installs and overall functionality of IP data/voice and telecom communications equipment.
• Performed NOC queue management duties by activating tickets from Remedy troubleshoot, routing / switching issues, affecting Customer networks that run BGP, OSPF, EIGRP, IGRP and RIP.
• Followed CenturyLink, AT T, and Verizon's Processes procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the Data Center.

Confidential

SYSTEMS ENGINEER

• Installed and configure System Center Operations Manager SCOM and Configuration Manager SCCM for government project.
• Performed physical to virtual server migrations
• Administration of VMware ESX
• Setup, configured and responsible for backups and restores of entire VMware infrastructure.
• Supported over 50 HP Servers for a government project.

Confidential

NETWORK ENGINEER

• Provided enterprise network engineering and Tier I II III support for a US Army Military Base.
• Researched new technologies, plan and implement projects assigned by the IMD Information Management Division .
• Worked daily with ACL's Access Lists, Port Security, Cisco Access Control Server, ASA firewalls, and Cisco IOS CLI.
• Maintained VLAN connectivity documentation, as well as ensure that all switches are patched and standard approved configuration files are maintained.
• Installed full network upgrades for clients. Consulted and designed networks for clients using Solarwinds Toolkit for discovery and Visio for visual layouts. Experienced in manual discovery.
• Protocols used daily are 802.1q, SNMP v3, ICMP, Radius, Tacacs , VOIP , MPLS and 802.1x.
• Worked with the following Cisco Devices 2950 Series, 2960 Series, 2960S Series, 3650 Series, 3750X Series, 4506 Series, 4510E Series, and 6509 Series.
• Worked with Information Assurance to be compliant, also make sure that any known vulnerabilities are patched and resolved to keep accreditation.

Confidential

NETWORK ADMINSTRATOR

• Experienced with classified system administration.
• Designed, configured, and troubleshoot network problems related to security, data voice.
• Worked with all the following switching elements: VLANs 802.1q, ISL , Trunking, Aggregation, TCP/IP, EIGRP, RIP, OSPF, IPSEC, MPLS, VPS, and QOS.
• Troubleshoot KG-175d on a weekly basis.
• Maintained responsibility for media control, virus scanning, hardware and software control, and computer security briefings.
• Managed and maintained servers in an Active Directory environment.
• Interacted with internal and external customers or government security officials to perform security duties.
• Used Cisco Express Forwarding as a troubleshoot technique to resolve an ip address conflict.
• Configured Vlan Access List to filtered packets matching conditions.
• Troubleshoot a redistribution from OSPF to EIGRP.

Confidential

NETWORK ADMINSTRATOR March 2010 to May 2012

• Created IP phone accounts using Cisco Call Manager.
• Provideded Tier II III support. Managed Telephony/ VOIP, MPLS, Firewall, WAN LAN.
• Effectively maintained high availability for Secure and unsecure VoIP architectures utilizing Cisco Unified Call Managers 3.2 - 4.1 - 4.2.
• Ensured operation for voice infrastructure comprised of 1700 NIPR/SIPR/Centrix phones.
• Enacted sound decisions, take independent action, analyze problems, and provide focused solutions with the ability to effectively communicate information to various audiences through oral and written communications.
• Personally processed over 50 Remedy tickets averaged over 20 trouble calls per day in support of 24/7/365 operations for secure and unsecure enterprises size LAN/WAN.
• Worked with system administrator to ensure all systems security procedures are being followed and audit files are being maintained.
• Managed VLans, ACLs, Security Policies/TACACS/ACS, OSPF/BGP routing/peering/filtering, distribution lists, route-maps, route filtering, and IP allocation.
• Created various scopes in DHCP using multiple subnets.
• Updated monthly encryption keys to various Taclanes using an AN/CYZ-10 Data Transfer device .

Confidential

Senior Network Engineer September 2009 to December 2009

• Developed testing procedures and define, document, analyze, and perform security testing on hardware and software.
• Supported implementation of network hardware, activated new functionality, modified services at existing new FBI locations.
• Implemented, configured troubleshoot network equipment in approximately 40 FBI offices.
• Created a system architecture using Visio to troubleshoot implement routers,
• switches, micro taclanes: KG-175d at various satellite offices.
• Upgraded the Cisco IOS on all routers switches.
• Traveled to FBI locations as required to complete implementation functions.
• Performed configuration of network encryption, routing, switching, associated equipment.
• Confidential IT Network Security Analyst September 2000 to October 2013
• Configured system startup recovery using the Microsoft Exchange Server 2003.
• Implemented configured Active directory, DNS, DHCP, WINS on Windows 2000 2003 servers.
• Configured scopes within DHCP for various numbered of hosts using subnets.
• Configured deployed Taclanes: KG17d
• Installed configured Microsoft Office SharePoint Server during a joint exercise.
• Created a Web Application to host site collections using SharePoint.
• Performed database backups restore on the Microsoft Exchange Server 2000/2003.
• Worked implemented Disaster recovery plan and scenario that included Active Directory, Exchange Server 2003 as well as Cisco.

Confidential

Data Security Analyst

• Deployed various Microsoft applications using Microsoft Cluster Services.
• Managed existing user Group accounts on the Microsoft Exchange Server.
• Supported clients using Remedy, Novell eDirectory, Windows XP, People Soft, Mainframe, and Active Directory.
• Planned implemented a disaster recovery plan as well as ensuring data integrity through sound backup practices by creating backup copies and storing them in a secure location.
• Created users, groups various objects using Novell, Unix, Windows 2000 2003 Active Directory.
• Utilized certificates, security permissions, PKI to protect the company resources.

Confidential

• Operations Command Center Security Support Analyst June 2006 to September 2006
• Troubleshoot optimize Microsoft Exchange Server performance.
• Use tools such as nbtstat, DHCP, ping nslookup to investigate security incidents.
• Participates on the evening shift rotation responsibilities of the team to provide 24x7 operational support.
• Implemented intrusion prevention system utilizing Cisco Security Manager.
• Monitoring resolution of OS, network, security issues, , ticket que responsibilities.
• Monitored the enterprise network utilizing security tools such as Cisco MARS, Air Defense, Netforsensics.
• Utilize Air Defense to monitor inform customers of wireless intrusion incidents such as accidental association, ad-hoc, rogue-AP, unauthorized SSID in use.

Confidential

Global Customer Service Center

• Weekend night shift as Tier 2 Support for a 24/7 network operating center, multiple Customer network that included GM, Master Card, Visteon, Pepsi, Delphi, Lexmark, Metlife, Stanley, McGraw Hill, Saturn, USDA, USPS, Textron, ANX, Rempro, Miso.
• Utilized Ciscoworks to troubleshoot upgrade client networks.
• Performed NOC queue management duties by activating tickets from Remedy troubleshoot, routing / switching issues, affecting Customer networks that run BGP, OSPF, EIGRP, IGRP and RIP by sending off the results to the Wan engineers for further analysis.
• Extensive knowledge and experienced in Frame Relay, ATM, ISDN, MPLS, Cisco router / switches troubleshooting.

Confidential

Data Security Analyst

• Integrated Active Directory DNS utilizing Microsoft Exchange Server 2003.
• Backed up restored the DHCP database using the Microsoft Exchange Server 2003.
• Performed Microsoft Exchanged Sever database maintenance back ups.
• Migrated from Novell to a Windows XP environment using Active Directory Migration Tool.
• Maintained implemented a disaster recovery plan as well as ensuring data integrity through sound backup practices by creating backup copies and storing them in a secure location.
• Worked with existing staff to support customer system planning transition consolidation during a
• migration.
• Monitored deployed users security rights to confidential files AIX, Novell, MainFrame, Windows XP, Active Directory systems.

Confidential

Workstation Security Support Specialist

• Monitored Help Desk queue and Inbox and created work orders as appropriate.
• Gained experience comprehensive understanding of a call center management, customer service IT support.
• Created tickets at the Help Desk to expedite security issues and resolved them in a timely manner.
• Responsible for support of existing security policies and procedures, as well as
• creation and implementation of new security procedures.
• Troubleshoot GPO, servers, directory replications by utilizing Windows diagnostic tools.

Confidential

Network System Analyst

• Responsibilities included end-user troubleshooting, document creation, and system design.
• Administrator of Cisco, SCO/AIX Unix, Windows98, 2000, Novell operating systems.
• Configured and implemented routing protocols and standards such as EIGRP, OSPF, IGRP, RIP in Enterprise Networks using Cisco Series Routers.
• Configured user profiles, group policies, DNS, DHCP on Windows 2000 Active directory.