IT Administrator Resume

OBJECTIVE

Seeking a challenging career in a progressive organization, shoulder the responsibilities and to work to the organization's satisfaction in the job assigned to, and grow along with the organization stretching myself to develop new abilities.

SUMMARY

Over 7+ years of experience in ITES with experience as System Administrator & IT Infrastructure Support Engineer.
Good communication skills and the ability to work effectively at all levels of management.
Worked with IT Infrastructure MAC and Windows Platforms.
A bility to work effectively with Technical expertise.

PROFESSIONAL EXPERIENCE

Confidential

IT Administrator

Responsibilities:

Daily monitoring Through Jira Ticketing Tool
Remote desktop permission’s and Active directory user permissions
Handle System access form
Handle User calls & JIRA Incidents
Third part software’s installation
AD groups mirroring through Jenkins
Handle E - client accounts creation and password resets
Maintained SLA based on priority Incidents
Handle MAC OS related issue And Call log with MAC team for Hardware issues
Handle SAP Password Reset Incidents
Fix the outlook related issues
Configured Slack and MS Teams
Configured Skype for business and fix the issues
Configured DELL EMC Storage box
Moved incidents based on user request
MAC Machin’s Re imaged and troubleshoot.
Adding E-mails in DL Group
Maintain weekly and monthly reports
Troubleshooting of Hardware and software issues
Configured outlook application in Mobile devices.
Configured Idaptive application for Enroll Multi factor Authentication
Adding MAC machine’s in domain level
Created and implemented VPN access through a secure tunnel for mobile devices and notebooks
Coordinating with dell team for hardware replacement

Confidential

IT Infrastructure Support

Responsibilities:

Daily monitoring
Remote desktop permission s and Active directory user permissions
Remote support for end users
Implemented a LAN consisting of windows 7,8.1,10 Professional Work stations
Drivers installation
Monitoring Incidents through Service now Ticketing tool
Maintained SLA based on priority Incidents
Printer s configuration like HP laserjet1020, canon IR2004/2204 UFRII LT, HP Deskjet T120
Fix the outlook related issues. configured Outlook in mobile devices
Configured Skype for business and fix the issues
Configured DHCP, DNS, FTP, WDS and other services through ADDS
Assigning Static and dynamic IP address through DHCP
Assign Reserved IP address for required systems
Troubleshooting of Hardware and software issues
Provided technical Support to offshore team of 4500 users
Created and implemented VPN access through a secure tunnel for mobile devices and notebooks coordinating with dell team for hardware replacement
System Performance issue
Reimaged operating system as per business process
Troubleshooting the Technical issues regarding Desktop, O/S problems
Solving the incidents and service requests within the priorities and timelines with SLA
Responsible for sending all Incident notifications as per agreed process
Ensuring service availability in accordance with SLAs
Password reset for the end users
Installed third party software

IT Technical support engineer

Confidential

Responsibilities:

To provide 24/7 technical support for users, involving inbound requests and resolve customer s problems via telephone, E - mail and remotely.
Daily monitoring
Maintained weekly & Monthly reports
Creating User Accounts
Configuring, Monitoring and updating Symantec End point Antivirus console and Quick heal
Monitoring LAN & WAN Network access
Monitoring Incidents through Service now Ticketing tool
Maintained SLA based on priority Incidents
Remote support for end users
Fix the outlook related issues
Configured and maintained Outlook mail backup s
Configured Skype for business and fix the issues
Providing specific authorization to users
Communicating with onsite people for technical and project related updates Coordinating with End user s for Desktop, Servers and Networking related issues.
Implemented a LAN consisting of windows 7 Professional. Work stations.
Drivers Installations, Printer configurations
Troubleshooting the Technical issues regarding Desktop, O/S problems
Solving the incidents and service requests within the priorities and timelines with SLA
Responsible for sending all Incident notifications as per agreed process
Password reset for the end users
Applying disk quota Configured wireless data cards to end users
Installed Toad and acrobat reader
Interaction with offshore and onsite senior and lead functional consultants.
Create and delete user s account providing specific authorization to users
Remote desktop permission s and Active directory user permissions
Disk cleanup