OBJECTIVE:

Seeking a challenging position as a System and Network Administrator/Engineer/Technical Support Engineer, best utilizing my experience, technical ability, analytical problem solving skills, and team-playing orientation.

Help Desk Technician Network Administrator System Administrator

Proactive, result driven IT Professional with eleven years of experience in administration, engineering, and support of information systems. Proven ability to lead or work as a project team member providing motivation to ensure team success, recognized for consistency of implementations on-time, maintaining, troubleshooting network problems and for going the extra mile to serve customers. Actively pursuing Security Certification and Top Secret Clearance.

TECHNICAL SKILLS:

• Assembling, Upgrading, Troubleshooting and Maintenance of Computers Peripherals
• Installation, Configuration, Maintenance, and Troubleshooting of Network and Standalone Printers
• Implementation of Backups, DHCP, DNS, FTP, SMTP, TFT, WINS
• Installation and Troubleshooting of Win XP, Win 7, Win 8, Server 2K, 2003, 2008R2
• Configuration and Troubleshooting of Cisco Routers, Switches, TANDBERG, VoIP Phones
• Experience with COMSEC Fill Devices
• Experience working with Exchange Server and Active Directory
• RIM Blackberry Support
• Knowledge of TCP/IP suite, Installation, Configuration, and Troubleshooting Switched LAN/WAN Networks
• Network Map Diagram Creation and Design
• Proven experience in Network Design and Implementation
• Proficient with HTML, XML, and Javascript Web Development
• Software: Dameware, Norton Utilities, Sharepoint, Team View, Remedy Ticketing System, Visio, Adobe Products, Microsoft Office 2000-2012 Products, Various Desktop Support utilities CCleaner, Malwarebytes, ComboFix, Avast, Symantec

WORK HISTORY:

Confidential

Signal Detachment Joint Base Station / System Administrator November 2002 June 2008

• Configured, maintained, and administered two Satellite Communications radio networks, Force Battle Command Brigade and Below tracking system, Special Operations Forces Deployable Node-Medium, NIPR, SIPR, and Special Operation Command networks.
• Served as signal detachment Senior Information System Specialist to plan, develop, implement, and maintain the availability of information systems, networks, and network services supporting 1-10TH SFG A .
• Effectively tracked multiple operations in Regional Commands Capital and East, providing communications and network support for over 50 administrative and combat missions. Resulting in 0 COMSEC incidents and 97 reliability of both Communications and Network connectivity.
• Ensured IT devices were IAVA compliant, Anti-Virus definitions were current. System fixes, hot patches, and system changes were applied as directed
• Trained new systems administrators to coordinate and conduct installation, testing, operation, troubleshooting and maintenance of all hardware and software systems
• Responsible for designing, implementing, and troubleshooting temporary infrastructure for live VTCs
• Helped establish standard operating procedures for hardware life cycle and replacement
• Configured workstations for IP based LANs
• Maintained documentation for work performed during daily operations
• Built and maintained documentation for client sites

Confidential

Information Technology Specialist

• Contracting IT position at the Federal Aviation Administration FAA .
• Maintained hardware equipment inventory.
• Troubleshot hardware and software issues at the customer level. Utilized backup software for storage of critical inventory data.
• Level II customer/client and server side support for over 4,000 PC users.
• Maintained printers, scanners, digital senders, video production equipment, and blackberry.
• Worked with supervisors to solve various issues within the department concerning customer and department needs.
• Installed, configured, and maintained Microsoft 2003 Server, including exchange server operations and client level management.
• Promoted to system level II supervisor lead a team of 25 IT professional technicians to maintaining a 94 , all green customer service rating for 6 consecutive months.
• Instructed weekly training operations with the aid of PowerPoint presentations and a digital production studio.
• Insured the productivity of my team by conducting monthly employee performance reviews.

Confidential

System/Network Administrator

• Maintain smooth operation of multi-user computer systems, including coordination with network administrators.
• Managed over 200 Active Directory Security and Distribution Groups in a Windows Server 2003 environment
• Set up administrator and service accounts
• Maintain system documentation
• Tune system performance
• Install system wide software and allocate mass storage space.
• Interact with users and evaluate vendor products to include VBS2, TIGR, FalconView, etc.
• Make recommendations to purchase hardware and software Coordinate installation and provide backup recovery.
• Develop and monitor policies and standards for allocation related to the use of computing resources.

Confidential

Information Technology Specialist

• Desktop Support level 1-2
• BB Phone support
• Set up user accounts
• Tune system performance
• Maintain smooth operation of multi-user computer systems, including coordination with network administrators.
• Install system wide software and allocate mass storage space.

Confidential

Functional Systems Administrator

• Installation, Maintenance, and Troubleshooting of various financial applications.
• Application Server installation, maintenance, and administration.
• Manage the operability of Comptroller Squadron telecommunications to include blackberries, conference room projection equipment and VTC systems. Any government issues cellphones and PDA equipment.
• ITEC Information Technology Equipment Custodian , DoD systems, IA Technician/Officers IAT/IAO