Summary

Motivated professional with over 10 years IT development and engineering and architecture experience. Seeking opportunity to exercise my exceptional communication, interpersonal skills and the ability to understand and translate both technical and functional concepts among a broad range of colleagues/clients.

Professional Experience

Confidential

Technical Team Leader

• As the Technical Team Leader I'm responsible for managing multiple disciplines and technologies and resources.
• Implemented BPPM in a Development and Production HA environment
• Implemented Patrol Central in a Development and Production HA environment
• Integrated BMC ProactiveNet with Netcool utilizing BII4T with customizations
• Training end users to use all solutions that we have provided
• Demonstrate BMC Service Assurance products to customers
• Estimate level of effort to design or deploy products or solutions
• Draft use cases and functional requirements documents
• Communicate strategies and best practices for product implementation
• Customized Solutions to fit Customer requirements
• Performed after hours installations accommodate customers production time frames for maintenance

Confidential

Senior Solutions Consultant

• As a senior solutions consultant I'm responsible for architecting, designing and implementing medium to large scale BMC service assurance products at various customers either onsite or remote.
• Install and configure BMC Service Assurance applications BEM, SIM, BPM PATROL , Portal, Performance Assurance, ProactiveNet, or others
• Implement integrations with BMC Service Assurance applications
• Troubleshoot and support BMC Service Assurance based applications and systems
• Draft technical installation, configuration, and customization specification documents
• Conduct requirements gathering workshops
• Draft use cases and functional requirements documents
• Communicate strategies and best practices for product implementation
• Design custom or product-based solutions based on BMC Service Assurance applications
• Demonstrate BMC Service Assurance products to customers
• Respond to customer requests for product or solution information
• Estimate level of effort to design or deploy products or solutions
• Draft proposals and statements of work for solutions

Confidential

Sr. Service Assurance Consultant

• As a service assurance consultant I'm responsible for architecting, designing and implementing medium to large scale BMC service assurance products at various customers' sites in North America and abroad.
• Install and configure BMC Service Assurance applications BEM, SIM, BPM PATROL , Portal, Performance Assurance, ProactiveNet, or others
• Customize BMC Service Assurance applications
• Implement integrations with BMC Service Assurance applications
• Troubleshoot and support BMC Service Assurance based applications and systems
• Draft technical installation, configuration, and customization specification documents
• Conduct requirements gathering workshops
• Draft use cases and functional requirements documents
• Communicate strategies and best practices for product implementation
• Design custom or product-based solutions based on BMC Service Assurance applications
• Demonstrate BMC Service Assurance products to customers
• Respond to customer requests for product or solution information
• Estimate level of effort to design or deploy products or solutions
• Draft proposals and statements of work for solutions
• Provide technical assistance in a pre-sales capacity

Confidential

Technical Consultant

• Tasked with upgrading the Patrol Central environment and creating a stable environment for all their monitoring needs, upgrade their existing Agents to the current BMC rev level. The infrastructure was in a bad state and needed to be cleaned up there were not any upgrades or patches for more than 2 years.
• 3 month contract
• Upgrade the current Patrol7 infrastructure including the Patrol Agents, Patrol central console, Distribution Server and Performance Manager.
• Configured the Servers in the DMZ with a higher security level to stay within the Companies current security policies for the DMZ.
• Designed and implemented Patrol Central infrastructure utilizing three different security levels while keeping a single console to view all agents.
• Architected and designed there Agent-less monitoring environment.
• Wrote custom KM's to monitor the home grown applications.
• Integrated and structured a global standardized process implementing custom and Out of the Box Solution.
• Prepared project plans for constructing Business Processes around implementation areas BMC tool suite, CA Service Desk, etc.
• Identified significant gaps and major pain points in existing processes and presented potential plug-ins to cover gaps and remove the pain points form the environment.

Confidential

Technical Consultant

• Lead architect and implementer of a fully redundant worldwide enterprise monitoring system which consisted of implementing agent-less monitoring, agent based monitoring, event management, Remedy integration, and Alarm Point event notification. This is currently deployed in data centers throughout North America and the UK with the capability currently in place to be deployed to the rest of Sage's worldwide data centers. I was responsible for designing and implementing the solutions:
• BMC Discovery Topology and Foundation to continually update the CI Configuration Item in the CMDB allowing for a nearly fully automated solution allowing you to keep track and monitor all servers and applications deployed throughout the enterprise environment.
• Both agent and agent-less monitoring solutions were implemented through Patrol Central and BMC Performance Manager Portal allowing for both the simplicity of agent-less monitoring as well as the granularity of agent based monitoring throughout the enterprise monitoring solution.
• BMC Event Management BEM allowing IT Operations to resolve critical issues by identifying the true root cause through rules and policies allowing for more timely and accurate resolution of issues and automatically passing this information to the Remedy ITSM.
• BMC Dashboard and Visualis to monitor the 1200 network devices and pass those events to BEM and then to Remedy to automatically generate tickets and escalations through AlarmPoint to the appropriate team.
• TMART Transaction Manager Application Response Time allowing for the web teams to monitor any degradation in there transactions allowing for faster diagnosis and resolution of problems than conventional monitoring would allow.

Confidential

Senior System Analyst/Team Lead

• Work with Business Units and Systems administrators to assure continuity and reliability of their monitoring and management needs. Responsibilities include project management, change management design, and implementation of the BSM infrastructure.
• Design and implement agent and agent-less monitoring using BMC Performance Manger for monitoring 1000 Servers both UNIX and Windows.
• Implemented BMC Event Management to help with Correlation, Escalation, Notification and Automation

• Implemented BMC Service Impact Manager to align IT and applications to show the impact of the business through service modeling.
• Lead meetings with the customers to assist with the monitoring and building the model for business impact.
• Ongoing training sessions with the System administrators and application teams to help them with their monitoring needs.
• With the implementation of the CMDB, this insures the consistent approach to maintaining IT processes, such as incident, problem, change, configuration, asset and service impact management.
• Implementing ITIL best practices to link IT initiatives to the business processes they support.

Confidential

Senior System Analyst/Contractor

• Worked with the IT monitoring solutions team as a technical team lead, responsibilities included technical architecture, changed management and run maintain, project management. Implement and support a monitoring solution either agent based or agent-less at an enterprise level.
• As a member in the monitoring support group to provide BMC Patrol/Patrol Express, support on 1100 SUN servers.
• Designed and implemented Patrol Central infrastructure utilizing three different security levels while keeping a single console to view all agents.
• Interface daily with managers, peers and clients to map out best practices to improve and streamline operations.
• Attend or lead meetings with internal customers to design and implementation of their monitoring needs.
• Instrumental in developing and implementing a monitoring solution in Business Continuity and Disaster Recovery DRP Plans.

Confidential

UNIX Systems Administrator/ BMC Patrol Admin

• Worked in a team of six to support and maintain sixty-five UNIX servers in a production environment. Installed and configured HP-UX, SUN and AIX operating systems and other internal application software. Installed and managed OS patches.
• Designed and implemented BMC Patrol for UNIX on all of the business critical systems. Setting parameters and thresholds for alarms and warnings within the Patrol Agent
• Designed and implemented Patrol Reporting to produced weekly and monthly resource consumption reports.
• Designed implemented and supported BEST1/Perform and Predict to analyze data and recommend tuning opportunities that will result in efficient and cost effective savings

Confidential

UNIX Systems Administrator

Confidential

UNIX Systems Administrator

Platforms: UNIX Solaris, HP-UX , Microsoft Windows operating systems from 95 on and Linux Red Hat , Sun SPARC and AIX.

Languages: UNIX Shell Scripting, C , HTML, Perl.

Tools: BMC Patrol, Perform and predict, Patrol Enterprise Manager, HP OpenView, Patrol Express, Alarm Point, Microsoft Office System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and Microsoft Outlook , Microsoft Project, and Microsoft Visio..