SENIOR-LEVEL IT TECHNOLOGIEST

Results-oriented Senior-level IT technologist specializes in influencing and driving technology solutions/decision making that aligns technical capabilities to business processes while building relationships trust with stakeholders peers through my ability and passion to translate business needs to technical solutions. Solid background and experience in service ownership, cross-functional leadership in delivery of global solutions/projects, strategic planning, technical design, architecture, and process management. Strategic thinker with an ability to minimize business impacts while meeting business objectives with an ability to adapt to new challenges and technologies.

Technical Team Lead/Supervisor

Confidential

• Led all aspects of service ownership including architecture design/engineering, team management 5 , operations, administration, and process improvement. Hold accountability of the technical team, overseeing resource planning, performance reviews and professional development. Drive desktop infrastructure services, architecture for SCCM 2007/SCCM 2012 and lead anti-virus global infrastructure planning and integration. Partner with key stakeholders and management, vendors, and teams to devise technical roadmaps, and project updates. Manage forecasting, budget control CAPEX, OPEX , and resource maintenance/management.
• Triggered greater cost savings, by reducing server footprint and administration and consolidating and centralizing dispersed anti-virus and SCCM instances on a global scale.
• Successfully delivered and led 24x7 global escalated technical support and administration of several SCCM 2012, SCCM 2007 and anti-virus platforms project lifecycle.
• Formalized/ benchmarked policies on technical leadership, global planning, and service management standards.

Project Achievements:

• Contributed to the enterprise wide successful migration of 70,000 workstations to Windows 7 and to a single Active Directory domain by leading, designing, owning and delivery of infrastructure for software distribution/security patching/end-point protection services.
• Successfully delivered and managed infrastructure for SCCM 2012, SCCM 2007 TrendMicro Endpoint protection services from procurement, design, build, delivery, administration, operational phases with emphasis on strategic, disaster recovery, highly available, centralized, and global scale.
• Championed the migration from Microsoft System Center Configuration Manager 2007 SCCM 2007 to SCCM 2012, supporting 60,000 devices globally.
• Successfully contributed to design and configuration of security patching and anti-virus solutions within the VMWARE VDI desktop virtualization environment.
• Slashed costs of workstation OS/image management by 60 while introducing a global operating system deployment solution.
• Directed team with planning, design and implementation phases for an integration of global enterprise-wide multi-tier end-point protection suite of solutions, using Trend Micro products.
• Integral player in providing escalated administration/delivery of global SCCM 2007 SCCM 2003 environments along with building installing SCCM Primary sites.
• Contribute to creating complex SQL Server Reports/Queries and providing integration services of SCCM data into other environments such as ServiceNow.

Confidential

• Oversaw a cross-functional project team through planning, design and implementation phases for a successful implementation of global SCCM 2007 multi-tier hierarchy. Held accountability as a key technical contributor in design and architecture of multi-tier environment. Managed weekly meetings, status reporting, and process improvement initiatives. Collaborated in incident management processes. Mentored, trained, and coached peers.
• Strategized and drove a culture and climate of innovation by developing advanced technologies, process improvements and leveraging technical community to improve effectiveness of resources.
• Achieved significant cost savings and slashing workstation image delivery times by implementing SCCM 2007 OSD.
• Designed a custom role based administration model in SCCM to meet complex business and organizational requirements as well as mitigated risk of unwarranted software deployments.
• Integral player in providing escalated administration/delivery of global SCCM 2007 SCCM 2003 environments.
• Helmed the successful upgrade of over 15 existing SMS 2003 sites by providing project coordination, coaching, and leading technical teams.
• Led business-driven technical strategy around key infrastructure development initiatives.

Confidential

IT Technologist / Sr. System Administrator

System Administrator

• Progressed through various roles of authority and administration in desktop management platform due to excellence in global deployment projects, systems architecture and design, escalation support, and requirements analysis and gathering. Served as a key member of the global vulnerability remediation group fostering operations against vulnerability exploits and automating removal of malware outbreaks.
• Dramatically lowered cost and help desk call volume by architecting, implementing and managing a web based as well as telephone based automated password reset solution.
• Contributed to design, implementation management of endpoint protection/security of 30,000 global clients for as Technical Architect and administrator and provided escalated support.
• Executed an in-house app to collect real-time workstation security compliance data and reporting.
• Recognized as a strong subject matter expert in desktop security and the desktop management platform provided expertise in requirements gathering, design, architecture, testing, and implementation phase in this space.
• Wrote and submitted comprehensive reports in the areas of asset management, desktop security compliance and software deployment for business stakeholders, security group, and management.
• Provided escalated supported administration of global multi-tier Microsoft SMS 2003 hierarchy.

Additional Experience: Worked as System Administrator

Technical Proficiencies

• Applications: Microsoft System Center Configuration Manager 2012, Microsoft SCCM 2007, SMS 2003, System Center Operations Manager 2012 2007, IBM EndPoint Management, BigFix, Microsoft Project, TrendMicro OfficeScan Endpoint Protection, WSUS, Microsoft OS Deployment, SQL Server database queries/reporting, Active Directory Group Policy Management, McAfee VirusScan, PasswordCourier Automated Password Reset tool , 1E Nomad and SQL Reporting Services
• Platforms: SQL Server Database administration reporting, Microsoft Windows Server 2012/2008, Virtualization, VMWare VDI, Microsoft Windows 7, MAC OS management, and UNIX
• Languages: PowerShell, Wise for Windows Scripting, MSI, VB Scripting, ColdFusion, HTML, and WMI