Asset Management Administrator Resume

SUMMARY

Senior IT professional with over 16 years of combined experiences in computer hardware, software, resource management, project management, IT asset management, and IT service delivery management. Detail oriented leader, eager to learn, team player: caring and confident in making great contributions to any IT team/organization.

PROFESSIONAL EXPERIENCE

Confidential

Asset Management Administrator

Responsibilities:

Oversaw all stages of the Asset Life Cycle Management (Plan, Acquire, Deploy, Maintain, Retire) using Service Now cloud solution to prepare for and help SFFCU with internal and external (NUCA) audits as well as protecting company’s assets.
Plan: Partnered with Procurement and IT to provide usage reports which accurately access current usage and assist with planning for future purchases.
Acquire and Deploy: Ensure requests, purchase orders, approvals are accurately captured and aligns with SFFCU standard operating procedures (SOPs) in addition to receival and delivery of purchased assets to requestors.
Maintain: Conducted virtual and physical audits of company assets, consumables, software, and fixed assets to ensure physical assets matches asset records in Service Now and for proper depreciation of assets.
Retire: Revamped the SFFCU IT Asset Disposal Process for IT, Facilities, VMP and Accounting to follow to ensure proper asset retirement/disposal and in receiving accurate Certificate of Destruction.
Created and maintained Knowledgebase articles and User Guides to ensure continuous improvement and contributed to Business continuity plan (BCP)

Confidential

Service Delivery Management

Responsibilities:

Established/renewed contract agreements with internal Cisco teams and external vendors to provide new and existing services.
Calculated global LTS infrastructure costs using USD, EURO, YEN, INR.

Confidential

Engineer

Responsibilities:

Managed Network printers - resolved issues and ordered supplies for Ricoh laser printers.
Solved network issues such as proxies, routing, netstat, DNS, subnets using Sniper and Wire shark.
Backed up and restored enterprise data with Iron Mountain.
Cloned HDDs, determined issues including virus, spyware, malware, drivers, BSOD, corrupted and conflicting software.
Administered Microsoft Outlook exchange support - settled OSTs and PST issues.
Performed Active Directory support via unlocking locked windows account
Renewed Safe net / Aladdin E-Token Certificate; renewed Cisco VPN Certificates and supported Cisco VPN.