Over 20 years of IT experience. BS Degree in Technology Management and Certifications. Project Management, System Management, Disaster Recovery, System Administration, Tech Support, Help Desk Support, Desktop Support, Software Support, Application Support, System Upgrades and Office Expansions.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Support Tech Remote and On-site Support

• Support multiple customers remotely and onsite support.
• Server Support of Windows Server 2012 , SBS Server many versions, Server 2008 R2, Server 2003.
• Support MS Office 365, MS Outlook and all Office applications.,
• Setup, Support and configure MS HyperV Server environments
• Setup Desktops and Servers for Customers
• Proficient using Logmein Central and GoToAssist for remote support and Remote Desktop
• Performed installations, upgrades, backups and troubleshooting on-site customer locations.
• Upgraded and configured all Network Hardware and Software.
• Purchased Setup and Installed and maintained Dell SonicWall Firewall.
• Support LAN/WAN, Hardware and Software
• Removed Viruses and Malware from user laptops and desktop.
• Proficient with N-Able Network Management Software
• Proficient with StorageCraft ShadowProtect Backup Software
• Proficient with BackupExec Backup Software
• Proficient with TrendMicro Worry Free Anti-Virus Software Server and Client
• Proficient with Symantec EndPoint Virus Software Server and Client
• Working Knowledge of Google's Postini Spam filter
• Proficient with AutoTask Ticketing System

Confidential

IT and Operations Manager

• Oversaw all aspects of the company Information Systems and Office Operations.
• Managed 40 plus employees across two shifts over multiple locations.
• Managed multiple scanning projects on an ongoing basis.
• Setup, configured and supported all new projects.
• Supported all Desktop hardware and software issues.
• Increased production output to new highs within 3 months.
• Successfully, setup and implemented largest project in company's history.
• Installed Dell Server and setup MS 2008 r2 Server.
• Evaluated, Setup, Installed SimplexIndex scanning software.
• Worked directly with customers on projects and billing.
• Performed installations, upgrades, backups and troubleshooting on-site customer locations.
• Upgraded and configured all Network Hardware and Software.
• Purchased Setup and Installed and maintained Dell SonicWall Firewall.
• Support LAN/WAN, Hardware and Software
• Active Directory Administrator and Gmail Support
• Supported Microsoft Office all versions
• Supported Proprietary in Software ERM ROI System Lucid411 .
• Supported Microsoft Windows 7.Windows XP.
• Supported SimpleIndex Scanning software.
• Desktop / HelpDesk Support
• Removed Viruses and Malware from user laptops and desktop.

Confidential

Information Management Associate

• Supported all hardware and software issues in the United Nations Development Program.
• Supported multiple locations with onsite support, completing trouble tickets on a PeopleSoft ticketing system.
• Implemented video conferencing, System upgrades and various support issues.
• Supported high level United Nations users.
• Supported Microsoft Office all versions
• Supported Microsoft Lync.
• Resolved all Hardware and Software issues
• Supported Microsoft Windows 7, Windows XP.
• Assisted Data Center with rack installations.
• Removed Viruses and Malware from user laptops and desktop.
• Upgraded applications, as needed.
• Supported Polycom Video conferencing systems.
• Supported High Level Video Conferences
• Upgraded applications as needed. Assisted in filming, editing videos using Adobe Premiere. Resulting videos were shown at the General Assembly, another used on UN Dept website.
• Taught self Adobe Premiere in one month without outside training.

Confidential

Network and Field Service Support Tech

• Supported multiple locations, perform hand-on and onsite support trouble tickets in the tri-state area.
• Installed and racked hardware including Cisco routers 6513,4505,4503 and switches Catalyst .
• De-commissioned hardware for major financial institution.
• Inventory data centers for major financial institutions.
• Traveled to performed Field support in multiply location throughout Tri-State area.
• Integral part of major cut-over of 270 bank branches in the Tri-State area. This included testing newly installed T1's from two separate carriers. Installed loopback cables. After T1's tested clean, returned to bank branches to install upgraded Cisco switches in coordination or local PM and remote bank PM. Working with the team, my role was On-site Tech. Picked up new Cisco devices in DC in long Island City and installed into existing racks in branch server room, then would decommission old Cisco equipment.

Confidential

Network / User and Software Support Tech

• Implement hands-on and onsite support of nine Central Florida locations.
• Troubleshoot all firewall and router issues.
• Coordinated printer, new hardware and software installs.
• Supported all issues related to Windows XP Pro, MS Office products and TIER health-related ERP program.
• Supported Symantec Antivirus and implemented HIPAA Compliance Standards.
• Supported Avaya PBX system and T1s at location, including wiring and cabling.
• Work independently on majority of projects and locations.
• Supported Microsoft Office all versions
• Supported Microsoft Windows 7, Windows XP.
• Traveled to performed Field support in multiply location throughout central Florida, .
• Removed Viruses and Malware from user laptops and desktop.

Confidential

IT Director

• Managed Network of 35 plus users and acted as the final escalation point on all hardware, software and PBX issues.
• Supported and handled all issues related to Windows XP Pro and MS Office products.
• Supported CRM System called CAPS with a MS SQL backbone. CAPS was the database that stored all client resumes.
• Performed all maintenance and upgrades to the MS SQL database and upgraded/maintained MS SBS 2003 Server.
• Managed system inventory and procedures, as well as disaster recovery.
• Created advance Excel and Access files for users for Commission monitoring of sales assoc and President and CEO.
• Project leader of 2 office expansions including T1 lines and upgrading PBX system.
• Managed and negotiated the printer leases.
• Supported Microsoft Office all versions
• Supported Microsoft Windows 7, Windows XP.
• Assist Data Center with rack installations.
• Remove Viruses and Malware from user laptops and desktop.
• Active Directory Administrator
• Setup and Document Backup/Disaster Recovery
• Document all Technical Procedures

Confidential

IT Director

• Managed all network and telecommunication systems for 4 domestic and 3 internation locations for 300 users.
• Hired, trained and supervised all technical support personnel and consultants.
• Researched and evaluated new ERP software and hardware for system upgrade.
• Planned and upgraded firm from Novell to Microsoft server and e-mail systems .
• Introduced, planned and setup video conferencing between New York and Hong Kong
• Setup and installed Blackberry Enterprise server.
• Configure and setup remote AS400 systems in warehouses and representative offices.
• Develop database in MS access to help track Production department processes into one location.
• Setup and Document Backup/Disaster Recovery and Document all Technical Procedures
• Active Directory Administrator,MS Exchange Administrator

Confidential

Network Operations Center NOC Monitored T1 connections and carried out troubleshooting of issues between company and customers. System Administrator of Cabletron Spectrum monitoring software. Supported Cisco routers, Kentrox CSU/DSU, and LAN connections. Developed company's main customer database for tracking T1's lines in MS Access. Working Unix based Sun Solaris Workstation and Windows and MS Office. Open Trouble Tickets on T1's with service provider. Support customers through all phases until line is fully restored.

Confidential

Senior Systems Admin/Systems Banking Officer

• Served as Senior Systems Admin, Exchange Admin and Project Manager on various projects.
• Planned, installed, configured of video conference system between New York, Brussels and Hong Kong offices.
• Project Manager for installation, configuration, testing and implementation of SWIFT Alliance payment System.
• Supported trading room applications and traders Front-end, Dealing systems, and Servers .
• Core member of Disaster Recovery Team for IBM AS400, SWIFT and Office Operations.
• Created and maintained all system procedures and documentation.
• Created and managed annual budget, including procurement of all hardware and software.
• MS Exchange Administrator,Active Directory Administrator, Novell System Administrator ,AIX Unix Administrator
• SWIFT Alliance Administrator
• IBM System 36 Administrator.
• Performed all backups AS/400, RISC 6000, S36 and Novell
• Confidential Equities Trader , Registered Series 7 and Series 63 Traded listed Stocks, Options and Corp Bonds for Institutional clients and private investors. Traded foreign Stocks and Bonds on the Tel-Aviv exchange. Market Maker for State of Israel Bond, Industrial Development Bank and other Israeli Bonds. Created Stock revaluation program in Lotus 123 Similar to MS Excel . In charge of all Vault activities. Assist Back Office with trading blotter and settlements.