SUMMARY

I have extensive experience with the design, implementation, and administration of various voice and data network systems. It is my goal to utilize my experience to help customers achieve their business objectives.

EXPERIENCE

• Unified Communications Backbone TAC Support Engineer Confidential
• Provides second/third level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
• Applied analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required.
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems.
• Submits complete and correct bug reports in area of expertise.
• Troubleshoot in order to determine root cause and resolution for previously unknown problems.
• Interacts across TAC/HTTS/ROS teams and development teams at peer level.
• Provide technical expertise and support on a global basis.
• Support and troubleshoot variuous Unified Comunication Application CUCM ver 6.X,7.X,8.X,9.X,10.X Enterprise and Prime License Manager Server ELM/PLM Prime Collaboration Deployment Cisco Emergency Responder CER Cisco Basic Paging Informacast .
• Troubleshoot Customer variuos VoIp Call flow, issues and configuration.
• Assist in troubleshooting of all Cisco IP Phones aspects all the way identifiing posible defect and filing one in order to find fix or workaround.
• Respond to all Trouble service requests from severity level 4 - 1

Unified Communications Engineer

Confidential

• Implement Migration from Avaya Definity G3SI PBX Platform to Cisco CallManager 8.X Enviorement for the remaining deployment
• Deployment and Customization of Cisco IP Endpoints c7965 and c9971
• Configured Troubleshoot Cisco C2900s and 3900's using Media Gateway Control Protocol MGCP and H.323 support.
• Configured Cisco UCM media termination point MTP , transcoder support, and Resource Reservation Protocol RSVP agent.
• Design and Propose plan for SIP trunking to provider for VoIP audio conferencing in order to save on transport fee.
• Upgraded CallManager 8.x to 9.1 for Colgate's Telepresence Video Cluster
• Providing Solutions and Configuring for Cisco Telepresence Audio Add-in Feature for joining PSTN callers to a Telepresence meeting.
• Providing solution and plan for TEHO throughout Colgate's 8 CUCM clusters worldwide.
• Troubleshoot various network related issues regarding phone registration, Unity Connection CUCM users new or existing.
• Provide day-to-day escalation support and troubleshooting.
• Plan and test enhancements and upgrades to VoIP systems before roll out into production.
• Responsible for completing Network Engineering documentation for Internal and client use.
• Proposed solutions on future expansions of the Colgate-Palmolive VoIP network true out 8 CUCM clusters worldwide.
• Mentor and groom internal and customer network support staff on support procedures.
• Implemented CUBE on the c3945s in both their test environment and Back Office.
• Helped with supporting TAC cases and general support for any issues on Colgate's network.
• Served as primary engineering contact for all North America circuit turn-ups which included interfacing with NA on-site team to establish circuit demarcation connectivity, testing of newly deployed circuits, and troubleshooting as needed to assure that circuits were fully functional for Executive Team final signoff.
• Interfaced with Network and Firewall teams to ensure that any VOIP traffic would not be impeded by .
• Design and Implements and Troubleshoot h323 Point to Point trunking between CUCM Clusters and Avaya IP Office Contact Center with an outside vendor iCorp in Mexico.
• Worked directly with Colgate Project Management Team to complete standardized Verizon and Orange circuit order forms for newly deployed circuit orders.

Unified Communications Engineer

Confidential

• Integrated Cisco VGD's with CallManager 7.x in MGCP mode
• Configured high density Cisco VGD 1 T3 gateways with a channelized T3 CT3 voice-over-IP VoIP interface with support for Cisco Unified Communications Manager UCM .
• Configured VGD's for Session Initiation Protocol SIP and H.323 support
• Configured Cisco UCM media termination point MTP , transcoder support, and Resource Reservation Protocol RSVP agent
• Implemented SIP trunks to provider
• Upgraded CallManager 6.x to 7.x for all retail JP Morgan retail clusters
• Configured a fully integrated CallManager SME clusters via SIP trunks
• Architected and implement migration strategy of Voice Gateways to SBC Platforms
• Provide day-to-day escalation support
• Plan and test enhancements and upgrades to VoIP systems
• Managed vendor relationships, problem resolution/escalation, process improvement, facilitation and coordination
• Develop technical support policies and procedures
• Responsible for completing Network Engineering documentation for Internal and client use.
• Mentor and groom internal and customer network support staff on support procedures
• Configured Gatekeepers using GUP and HSRP for dial plan redundancy.
• Used Network Associates Distributed Sniffer to Analyze WAN/LAN traffic, troubleshoot issues, and perform application profiling

Voice Engineer

Confidential

• Installed and configured all UCCE / ICM components such as Routers, Loggers, PGs, HDS, AW, Webview, MRPG, Dialer and CTIOS
• Migrated from Callmanager 4.x to 6.x in a parallel build
• Configured all aspects of Callmanager and Unity including SRST, MoH, TAPS, Extension Mobility, BARS, etc
• Implemented SIP Trunks to provider via CUBE solutions
• Implemented CM Mobility and Presence Client with CM 6.x
• Implemented Cisco IPCC Express 4.x and 7.x for small call centers and performed CRS scripting for various call flows
• Provide day-to-day escalation support
• Plan and test enhancements and upgrades to VoIP systems

Network Engineer

Confidential

• Customized and configured Call Manager voice applications such as Extension Mobility, IPMA, and Attendant Console for users and customer's individual needs.
• Migrated from Callmanager 4.x to 6.x with a parallel build and implemented Presence / CUPS integration
• Configured all aspects of Callmanager 4.2x including Media Resources and SRST.
• Designed and implemented redundant MPLS core to separate providers and created summarization standards
• Implemented SIP trunks to provider via CUBE
• Implemented SIP Loads with Cisco and Avaya IP Phones
• Configured and troubleshot PRI/CAS circuits terminating on H323 and MGCP Gateways.
• Customized Unity 4.2 to customer standards and requirements.
• Configured PRI trunks and tie-lines on Avaya G3 PBXs and integrated with Cisco 3845 voice gateways.
• Configured Cisco VG248's, 6608 PRI Cards, High density FXS FXO and ATA186's for analog connectivity.
• Configured AS5400 and 5850's to support high density DS3 PRIs
• Configured Call Manager translations to account for overlapping dial plans.
• Configured and troubleshot intercluster and H.225 gatekeeper trunks
• Configured Gatekeepers using GUP and HSRP for dial plan redundancy.
• Configured BARS backup of Call Manager and DIRT backup of Unity.

Network Engineer

Confidential

• Customized Unity 4.x Call Handlers and Directory Handler to customer standards and requirements.
• Configured all aspects of Call Manager including Media Resources and SRST.
• Customized and configured voice applications, Extension Mobility, IPMA, and Attendant Console for users and customer's individual needs.
• Configured and troubleshot PRI/CAS circuits terminating on H323 and MGCP Gateways.
• Troubleshot and implemented H323 and MGCP gateway connectivity to various platforms with cost and redundancy plans.
• Installed CME on 2600XM routers for branch connectivity and dial plans.
• Designed and implemented various EIGRP and RIP redistribution configurations.
• Migrated core from EIGRP to OSPF with a hierarchical area separation and route summarization.
• Used Network Associates Distributed Sniffer to Analyze WAN/LAN traffic, troubleshoot issues, and perform application profiling.
• Setup HSRP for end user redundancy and network failover.
• Configured Gatekeepers using GUP and HSRP for dial plan redundancy.
• Setup ATA 186's for Fax and Analog phone connectivity.
• Designed Enterprise QOS standards and templates for routers and switches.
• Designed campus fully meshed non-blocking switching architecture using Catalyst 6509s with MSFCs and 3524 switches.
• Implemented various access-lists, IOS upgrades, static routes, and debugging for network troubleshooting and connectivity.