SUMMARY

• Over 14 years of experience in the field of Information Technology with emphasis on Project Development, Business and System Analysis and SIT/ UAT and Operations, Application & Productions Support projects focused on diverse domains.
• Strong programming skills in Shell scripting, SQL and Core Java.
• Hands on experience in SQL Oracle, IBM WebSphere and Operating systems like Linux, Solaris and Windows.
• Experience in setting up of Nodes, data sources, Virtual host and configuration of Web Sphere Application Server/Console.
• Strong Programming skills in SQL in creating Tables, Views, Procedures, Functions, and Batch jobs.
• Experience in migrating UAT environment from WebSphere to AWS cloud technology.
• Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA - 7 Scheduler and CONTROL-M.
• Strong experience in Application Deployment and validation.
• Experience in Incident, Release and Change management.
• Source control systems like ClearCase, SVN and adept at change management.
• Involved in all phases of SDLC, with timely Delivery against aggressive deadlines with CMM standards
• Strong Problem and Incident Management Skills and Analytical skills and daily interactions with the business users and business processes
• Strong Experience with operating systems like Linux, Solaris and Windows
• Excellent team player with strong communication skills.

TECHNICAL SKILLS

Languages: Core Java, C# ASP.net

Web Related Tools: WebShpere7.0/8.0, Tomcat, JBOSS, AWS

Tools: Putty, SSH Client, CA Workload Automation AE, CA

Scripting Languages: JavaScript, JIL

Framework: .Net Framework 3.5

IDE: Eclipse-3.x, Visual Studio

Database: Oracle 10g, My-SQL, MS-SQL server 2005.

SCM Tools: Subversion, JIRA, BCM Remedy 7.6, Blade Logic, Job Scheduler

Monitoring Tool: Sitescope, Intrascope, DNT, Splunk

Development Process: SDLC, Waterfall Model

O/S: UNIX, Linux, Windows

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Computer Systems Analyst

Responsibilities:

• Monitoring production environments and troubleshooting customer group one day to day basis
• Provide support in case of outage related to the application/network issues/other IT apps
• Independently handle deploys and installs for monthly change controls (releases planning and execution)
• Support and validate impacts of change controls created by Network, Data centers, and by interfacing IT applications
• Provide On-call support on rotation basis 24*7 mission critical application
• Scripting and code writing to monitor filesystem of the application servers
• Create Build, Deploys, configuring JMS, Web services, JNDI, DB Pool, Websphere and Oracle database.
• Supporting Batch processing and watching Unix/Linux application log files.
• Work closely with development, infrastructure, QA and DBA’s.
• Monitor program execution for expected performance and respond to errors and emergencies with application and programs.
• Work on migrating UAT environment from WebSphere to AWS cloud technology.
• Work on issues/tickets reported by business teams based on predefined SLAs.

Environment: Java, AWS, Unix Shell Scripting, HP Quality center, Oracle 10g, WebSphere 8.0, JIRA Tool, UDeploy, SPLUNK, Intrascope, Wily, Kibana, Soap UI, Windows 7, UNIX/Linux

Confidential, Charlotte, NC

Production Support Lead

Responsibilities:

• Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting over CTMT application.
• Responsible for engaging, escalating and communicating with cross-functional groups within Bank and customer organizations.
• Responsible for specific projects providing support to a broad range of products in complex High- Availability configurations and critical business environments.
• Ensures that incident routing does not meet bottlenecks and that appropriate resources have been engaged to effectively investigate and diagnose critical incidents. Open, track status, update and close JIRA tickets.
• Administering and monitoring tasks related to the support of Web Sphere Application Server (WAS) in Linux and Windows Environment.
• Performing application deployments using EAR / WAR files, as requested by the application teams on the respective environments.
• Experience in setting up of Nodes, data sources, Virtual host and configuration of Web Sphere Application Server/Console.
• Responsible for Configuring JDBC (datasource, JDBC Provide) in WebSphere for all applications
• Responsible for build/code deployments to various SIT and EPT servers/platforms after signoff from development and testing.
• Closely work with Development, Middleware & other teams to rectify deployment issues.
• Debugging application issue and JVM issue in the log and providing solution to all issue. Make sure all applications availability 24/7.
• Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.
• Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler
• Co-ordinate with DBA to reindexing database and clean up old partition and checking the status of index
• Closely work with development team to create DB script for all release changes and creating release Note to execute database script based on DB changes.
• Follow SLAs on rectifying SIT and EPT deploy issues.
• Updating with latest service packs and security patches.
• Defect tracking system using Remedy and HP Quality Center.
• Experience with SCM tools like subversion/VSS/IBM Clear Case.
• Worked on tools like JIRA and BMC Remedy for Incident and problem/change management.
• Other tools used for application release used were Putty, Bladelogic, Toad, etc

Environment: Java, J2EE, Unix Shell Scripting, HP Quality View, Quality center, Oracle 10g, Toad 11.6 WebSphere 8.0, JIRA Tool, UDeploy, SPLUNK, Sitescope, Intrascope, Windows 7, UNIX/Linux

Confidential

Technology Analyst

Responsibilities:

• Performed configuration maintenance, troubleshot repository issues, built projects, updated / wrote, and troubleshot scripts, collaborated with development staff to incorporate updates and changes to software and update the build scripts to accommodate and incorporate these changes into the production software for deployment.
• Built and deployed multiple branches / environments to be used for development / testing / pre-production.
• Monitored and ensured proper operation of all development and many pre-production server environments in support of development and QA.
• Participate in daily pre/post-deploy group chats / MOCs; provide guidance to team members and support partners.
• Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan.
• Responsible for build/code deployments to various SIT and EPT servers/platforms after signoff from development and testing.
• Closely work with Development, Middleware & other teams to rectify deployment issues.
• Debugging application issue and JVM issue in the log and providing solution to all issue. Make sure all applications availability 24/7.
• Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.
• Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler
• Co-ordinate with DBA to reindexing database and clean up old partition and checking the status of index.
• Involved in UAT testing and debugging during testing phase.
• Wrote, Validate and scheduled AutoSys Jobs.
• Monitor systems and applications using Autosys Jobs for job scheduling

Environment: Java, Unix Shell Scripting, HP Quality View, Quality center, Oracle 10g, Toad 11.6 WebSphere 8.0, JIRA Tool, UDeploy, SPLUNK, Sitescope, Intrascope, Windows 7, UNIX/Linux

Confidential

Technology Analyst

Responsibilities:

• Involvement in Analysis on Issues reported by Business users
• Job includes Application Troubleshooting, Research user issues, Performance Monitoring, Identify potential problems and solutions. Following applicable Escalation Matrix, Application testing, Assist with User acceptance process, Vendor Relationships, Prioritization of tasks & Cross team communication.
• Planning and Execution of Database Purging/ Re-Org /Rebuild activities on the basis of Space availability and Secondary and DR Setup Replication of Purged Data.
• Working in co-ordination with the DBA and other support vendors for any issues related to the database and Applications.
• Identifying and implementing new process within the team to increase the productivity of the team.
• User Documentation and Training for end user usage and to ensure Operational continuity
• Administered and monitored tasks related to the support of Web Sphere Application Server (WAS) in Linux and Windows Environment.
• Extensive knowledge of Job Information Language (JIL) and capabilities to recommend suggestions. That will comply with internal standard and CA practices.
• Development and maintenance of all technical documentation.