OBJECTIVE:

A position in Technology applying skills and knowledge from 15 years in the Information Technology industry and contributing to a stable technology infrastructure to support business goals.

TECHNICAL SKILLS:

Operation Systems: DOS, Win 95, 98, ME, NT, 2000, XP, VISTA, 2003, Exchange 5.5 & 2003. Mac OS 10.1 thru 10.5
Desktop Applications: Office 97, 2000, XP, 2003, 2007, Internet Explorer, Firefox, Safari, Opera
Symantec Anti-Virus Corp, McAfee Corp, Outlook for exchange, Entourage for Mac clients
Hardware: Diagnose, repair or replace damage hardware components, upgrade existing hardware
for IBM/PC's and compatible including all Apple Macintosh systems.
Certifications: A + PC Technician
NOVAX TECHNOLOGY CENTER, NEY YORK -
Currently Studying MCSE 2003

PROFESSIONAL EXPERIENCE:

Consultant - Infrastructure Support Jan 2008 to December 2008
Confidential, NEW YORK, NY

Provide daily operational support to all users, answering users request with remedy ticketing systems.
Assist remote users with gotoassist.com, remote desktop or windows help and support. Maintain inventory (HW/SW)
Troubleshoot PC/Mac’s HW/SW, setup video conferencing equipment, configure blackberries, add, remove, edit
users in Active Directory. Install new or trouble shoot HP, Xerox work center or phaser printer during production night.
Build new dell work stations, HP laptops and Mac’s G5 or PowerBooks with Nielsen Media corporate image.

Consultant - LAN Administrator March 2007 to Jan 2008
Confidential, NEW YORK, NY

Provide support to the control center engineers who monitor substations in Manhattan, Brooklyn and Westchester.
Check magic tickets for request assign to our group, verify weekday’s backups and get weekend backups ready iron mountain storage. Configure IBM or HP rack server to join active directory, install veritas for backups, and create users for developers, home directory for testing apps. Build dell precision workstations 370, 490, 650, IBM ThinkPad T40-T60 with Con Edison standard corp. ghost image of windows 2000 or XP. Work with the development team, push software as needed with SMS.
Provide stand by support during storm seasons and on the weekends every two week on the month. Plan and coordinate to work with vendors for videoconference equipment, telecom for phones and wireless devices. Install blackberry desktop manager, sync with BES server and upload documents from workstations.

Desktop Support Administrator March 2005 to march 2007
Confidential, NEW YORK, NY

Verify veritas backup for server 2003 and Retrospect for Mac X-server are fully functional with good backups.
Respond to help desk tickets as they come in or from night before or over the weekend and resolve existing tickets.
Support users in person or over the phone and remote users with terminal services, Timbuktu and Apple remote desktop.
Create new users account, add or modify existing account in Active Directory including the VOIP Avaya phone system.
Responsible for maintaining user accounts, groups, and access privileges for file access, printers, email and VPN access.
Rebuilding Dell power edge servers with windows 2003, upgrade memory and hard drive as require for application.
Setup IBM netvista workstations with Windows XP, Office 2003, Trend Micro AV Corp, Adobe Acrobat, Photoshop CS, Netscreen VPN Client, Great Plains & user’s home folder including network printers via server print spooler.
Setup Apple G5 workstations with standard image consist of Mac OS X 10.4, Adobe Creative Suite CS, Macromedia Suite, and Symantec AV corp., Office 2004 with entourage for exchange client and fetch or cyberduck for ftp clients.
Bind all MAC workstations using Open Directory to replicate with Active Directory for cross platform file sharing.
Configure Blackberry with internet email, Treo with Good link for exchange email including contacts and calendar.
Responsible for the maintenance and upkeep of all SERVERS/PC/MAC equipment including Desktop, Notebooks computers, Monitors, Printers, and PDA’s (Blackberry & Treo) this includes routine hardware maintenance, deployment of any new PC’s
Configure new HP, Xerox, and Toshiba printers via spoolers or IP printing. Work with all vendors to resolve all warranty equipment. Plan and implement disaster recovery with Ghost or Drive image, maintain inventory of all equipment including all license software.

Desktop Support/Network Technician/System Administrator March 2001 to March 2005
Confidential, NEW YORK, NY

Verify backups of Arc Serve 2000, and VERITAS are fully functional, Support remote users over the phone & Terminal Services.
Answer Help Desk request, log all tickets into Track It, open, resolve, fix in progress or escalate to next level.
Create new or modify existing user's account including exchange profile and the VOIP Intertel phone system.
Setup Compaq Proliant/Dell Power Edge Servers, With NT 4.0, 2000 Server, Windows 2003 Server, Exchange 5.5 Server, Dell Workstations with 98/NT/2000/XP Pro, and setup laser printers via IP or servers spoolers.
Maintain inventory of all equipment & software (servers, workstations, laptops, printers and all license software)
Responsible for purchasing of hardware and software, contact vendor for servicing of warranty equipment
Conduct weekly and monthly preventive maintenance of all servers, desktops, laptops to ensure server's stability on production night-updates to SAV Corp & windows updates, backup registry on all servers
Responsible for disaster recovery on all servers, desktops and laptops with Imaging Software. (Drive Image, Partitation Magic)
Setup workstations and laptops with Windows 2000/XP & latest spks, SAV Corp, Office 2000, configure ODBC, Mactive, Great Plains, Citrix Farm, Hyperion, Scoop, Lexis Nexis, Configure Outlook for email/users profile & printers
Setup Mac workstations with OS 9.04/9.22/10.3.9, Quark express 6.5/4, Adobe creative suite, Virex 6, Office 2001/X, Scoop, Outlook 2001 with Entourage for exchange email, users profile and printers.

ADSL Team Leader May 1999 to March 2001
Confidential, NEW YORK, NY

Provide support to technicians in the field or customers, Network Administrator for in-house LAN (ADSL LAB)
Build Compaq Proliant 4500 & 5000 with Windows NT Server or Windows 2000 Advanced Server
Configured workstations with Win NT workstation, Win 98/ME, Win 2000 Professional & Mac OS 9.22
Installing ADSL connections (Broadband Modems) for most homes-business: Servers, workstations, Laptop & Mac's workstations
Installed 3 Com Network Interface Card (NIC) to work with DSL modems or DSL modems with build in NIC
Installed Cat 5 cabling from RJ45 wall jack's to Hubs and Routers
Configuring PC/MAC to load data at speeds 640kps-7.1mbs, TCP/IP, DNS, subnet mask, and default gateway with IP for static customers. Add POP and SMTP settings for Outlook or Outlook Express for emails.
After Accounts were created, verify that all setting including equipment is 100% operational for routing and email.

Consultant November 1997 to May 1999
Confidential, NEW YORK, NY

Backup workstations data to the server, re-imaging of hard drive using ghost software.
Change NIC cards, LAN cables and service HP printers, retrieved backup data from the server and restore workstations.
Upgrading workstations from 486/75/90/133/166 to 350/400 MHz, re-imaging hard drives, change LAN card video cards & sound cards. Upgrading workstations from IBM 486 to Compaq 266 MHz, change network cables and LAN cards
Install Novell NetWare/NT on some workstation, MS Outlook 98 and Netscape Navigator.
Troubleshooting hardware, install IBM and HP servers for the network. Check equipment for Y2K compliance on installation of servers and maintained. Servers inventory using MS Fox Pro and Lotus 1-2-3

Customer Service and PC Support August 1994 to November 1997
Confidential, NEW YORK, NY –

Provided customer assistance on the phone or in person, cross sold other bank products. Engaged in business development and opened new accounts. Provided PC Support and troubleshooting for the Bysis Systems, upgrading teller workstation, platform desktops & laser printers, serviced and maintained ATM, fax and copier machines.

Customer Service Agent March 1990 to March 1994
Confidential, JFK QUEENS, NY

Department Head July 1987 to April 1990
Confidential, BROOKLYN, NY

REFERENCES
Available upon request