SUMMARY

• Information Security Analyst with 14 years progressive experience in supporting Multi - platform environments
• Expertise in Identity and Access Management and Risk Management which includes: internal and external auditing, status reports, security risk analysis, Third Party Vendor point of contact and response procedures
• Significant Role based Access(RBAC) Administration skills which involves: updating sites, provisioning users, computer account authorization, authentication access, role based permissions, and profiles for new and current end-users
• Utilized Excel for pulling reports, auditing, metrics, graphing, surveys, and automated user access uploads coupled with performing v-lookups and macros

PROFESSIONAL EXPERIENCE

Confidential

IAM - Systems Analyst

Responsibilities:

• Primary support for the IDM team Operations and documented security standards, procedures, processes, guidelines and policies dealing with Third Party Vendor with primary focus on IT Security applications security
• Monitored and recommended solutions for correcting issues related to IAM(OIS) Admin security processes, performance and capabilities to the User Access Management team
• Provided direct support to the business and IT staff (UAM and Service Desk) for security-related issues, which may include security access and software issues such as Active Directory, MyAccess(OIS) and Exchange
• Primary function was to do gap analysis, consultation and acted as Liaison for Confidential on the existing security processes and procedures within the Company and two other vendors NNIT and OMADA Engineers.
• Worked collaboratively with areas of IT and IT security to ensure that all IT Security related issues are appropriately resolved and completed.
• Heavily involved in Incident Management(ServiceNow) analysis enforcing security policies and procedures by monitoring general security and application ticket requests issues.
• Managed and Lead the Global Change Management meetings and approval requests for the IAM team
• Created Monthly Dashboard report for IAM team
• Heavily involved in IAM projects for Enhancements and resolution to Daily Operations issues

Confidential

Sr. Security Administrator

Responsibilities:

• Provisioned regular user accounts and Admin ID’s in eDirectory environment, Apache LDAP and Active Directory
• Utilized Excel for pulling reports, auditing, metrics, graphing, surveys and automated user access uploads
• Troubleshoot profiles for new and current end-users in various platforms such as Active Directory, Apache LDAP, Sailpoint Password Manager, Archer and other Web-based applications
• Troubleshooting escalated Incidents, ServiceNow ticket requests, other system access issues
• Troubleshooting Workday synch error issues to the IDM systems(Sailpoint)
• Managed the clean-up of the Sailpoint Orphaned accounts by merging to the primary accounts for audit
• Processed and participated in quarterly and yearly NIST audit
• Implemented documented security standards, procedures, processes, guideline and policies, such as user authentication rules using Identitiy Management software(Sailpoint)
• Created Job Aids for step by step IT Security Admin Policies and Procedures
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues

Confidential

IT Security - IDM Systems Support Analyst

Responsibilities:

• Primary support for the IDM team to resolve account propagation and synch error issues for users across the globe.
• Troubleshoot profiles for new and current end-users in various platforms such as Active Directory, SAP Database, Salesforce, Apache LDAP, GPASS (IDM Password System), NetIQ IDM(iManager) systems, CyberArk, eDirectory, Outlook, Citrix applications and other Web-based applications.
• Troubleshooting escalated Incidents, ServiceNow ticket requests, other system access issues.
• Utilized Excel for pulling reports, auditing, metrics, graphing, surveys and automated user access uploads
• Assesses risks of various solutions and different options for one or more application areas
• Provisioned regular user accounts and Admin ID’s in eDirectory environment, Apache LDAP, Salesforce, Manhattan and Identity Vault technologies
• Provisioned accounts in IDA Systems and CyberArk/PAM Access Mgmt
• Provided Audit reports in multiple systems and applications including but not limited to IDM, Active Directory, Manhattan, Salesforce etc.
• Developed working relationships with other work groups
• Implemented documented security standards, procedures, processes, guideline and policies, such as user authentication rules using Identity Management software called NetIQ iManager.
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues

Confidential

IDM - IT Security Support Lead

Responsibilities:

• Primary support for the IDM team to resolve account propagation between two IDM systems
• Utilized Excel for pulling reports, auditing, metrics, graphing, surveys and automated user access uploads
• Troubleshoot profiles for new and current end-users in various platforms such as Active Directory, Mainframe systems(RACF), LDAP, Global Password Manager(One Identity Systems), APS IDM System(SUN), SIDA IDM System(Novell NetIQ), Peopletable, iManager, Outlook, Citrix applications and other Web-based applications.
• Troubleshooting escalated Incidents, Remedy ticket requests, other system access issues.
• Managed the Remedy Change requests and ServiceNow for Global and Local systems and application changes
• Troubleshooting Workday synch error issues to the IDM systems
• Modified and fixed accounts in Peopletable database (Sequel)
• Completed Attribute propagation links for all IDM owned and HR owned data - Synch process
• Managed the Deferred Task Audit for Global users - Future Dated TERMS
• Managed and Lead the Global Change Management meetings and approval requests for the IDM team
• Implemented documented security standards, procedures, processes, guideline and policies, such as user authentication rules using Identity Management software called APS(SUN) and SIDA (IDA Novell).
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues

Confidential

IT Security Administrator

Responsibilities:

• Primary support for the Vendor accounts and provisioned the Bulk load requests from 3rd party vendors for U.S. Cellular®.
• Processed Monthly and Quarterly Audit reports from AGS for IS Security Risk Compliance Policies
• Provided role based permissions; profiles for new and current end-users in various platforms such as Active Directory, Mainframe systems (CARES), UserApp (IAM tool), Cybersource, Good Mobile for mobile devices, BlackBerry® provisioning, Outlook administration, Citrix applications and other Web-based applications.
• Primary support for the USSC associates and employee’s RBAC provisioning, troubleshooting escalated Incidents, Remedy ticket requests, other system access issues.
• Volunteered to be primary support for Entrust administration and troubleshooting token related issues.
• Responsible for Termination and Deletion requests.
• Updated existing documentation procedures for Provisioning applications.
• Support person for On-call(rotation)
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues.

Confidential

IT Security Administrator

Responsibilities:

• Administered the security for one or more IT functional areas across the enterprise.
• Provisioned the users and computer accounts authorization and authentication access and role based permissions; profiles for new and current end-users in various platforms such as Active Directory, UNIX, and Mainframe systems, RSA token, MyPass, Courion Authenticator, Safeboot for PCI compliance and Domino Server(Lotus Notes).
• Assigned to provision access for worldwide employees to our various web-based applications.
• Responsible for Termination and Deletion requests.
• Responsible for ID Badge creation, termination and administration requests.
• Implemented documented security standards, procedures, processes, guideline and policies, such as user authentication rules using Identity Management software called MyPass.
• Monitored and recommended solutions for correcting issues related to MyPass technology performance and capabilities.
• Provided consultation on the implementation and capabilities of the existing Identity Management (MyPass) security technology within the Company.
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues.
• Supported Tier II call escalation requests from the Helpdesk team.
• Heavily involved in Incident Management analysis enforcing security policies and procedures by monitoring general security and application ticket requests issues.

Confidential

IT Security Analyst

Responsibilities:

• Implemented documented security standards, procedures, processes, guideline and policies such as Vulnerability Assessments; and Preparedness Assessments, with primary focus on IT applications security.
• Monitored and recommended solutions for correcting issues related to IBM ID Admin security processes, performance and capabilities.
• Provided direct support to the business and IT staff for security-related issues, which may include security hardware and software issues such as Active Directory, Windows and Unix Servers, Mainframes, Virtual Machines, Messaging systems etc.
• Primary function was to do gap analysis, consultation and acted as Liaison for Confidential on the existing security processes and procedures within the Company and IBM ID Admin consultants.
• Worked collaboratively with areas of IT and IT security to ensure that all IT Security related issues are appropriately resolved and completed.
• Heavily involved in Incident Management analysis enforcing security policies and procedures by monitoring general security and application ticket requests issues.
• Managed to creatively build the internal audit report vs. business user’s survey results to validate common issues related to the IBM ID Admin provisioning process.
• Updated, maintained and documented general security and application survey results and share with the business and IBM ID Admin contractors.
• Proactively sent over 100 plus weekly surveys to Business users for General Security and Application requests for Metric reporting.
• Prepared status reports such as PowerPoint and Excel spreadsheet weekly on security matters to analyze IBM ID Admin performance.

Confidential

IT Security Administrator

Responsibilities:

• Administered the security for one or more IT functional areas across the enterprise.
• Provisioned the users and computer accounts authorization and authentication access and role based permissions; profiles for new and current end-users in various platforms such as Active Directory, UNIX, and Mainframe systems, RSA token, MyPass, Courion Authenticator and Safeboot and Domino Server(Lotus Notes).
• Assigned to provision access for worldwide employees to our various web-based applications.
• Responsible for Termination and Deletion requests.
• Implemented documented security standards, procedures, processes, guideline and policies, such as user authentication rules using Identity Management software called MyPass.
• Monitored and recommended solutions for correcting issues related to MyPass technology performance and capabilities.
• Provided consultation on the implementation and capabilities of the existing Identity Management (MyPass) security technology within the Company.
• Well verse in troubleshooting multi-systems and multi-platforms regarding end user’s common and in-depth technical issues.
• Supported Tier II call escalation requests from the Helpdesk team.
• Heavily involved in Incident Management analysis enforcing security policies and procedures by monitoring general security and application ticket requests issues.