Technology Professional

• Cisco Trained Professional with 14 years of Cisco networking experience.
• Team Leader Experience, including employee recruitment and retention, staff development, as well as project planning and management.
• QA Software Testing, writing and executing test plans in regards to Call Center software, VoIP, Video Voice gateways.

Professional Experience

Confidential

• Worldwide leader in networking. Provides voice and data communications hardware and software.
• Escalation Engineer
• Customer facing technical support contact for the Security and Mobility Product Group.
• Provided technical expertise to customers and the Cisco Technical Assistance Center TAC engineers for the AnyConnect SSL VPN client and Cisco HostScan.
• Provided additional support for the Cisco ASA Firewall appliance.
• Served as the customer advocate responsible for analyzing, troubleshooting, issue reproduction and root cause analysis within complex customer network environments and ensuring timely issue resolution.
• Worked directly with development engineering to identify software defects and verify workarounds and fixes.
• Trained and mentored new employees.
• Helped define and develop new escalation support processes.
• Developed and delivered training to Cisco TAC when new product features were released.

Confidential

Solar power product developer and manufacturer

Senior Network Administrator

• Managed and maintained the data voice networks as well as the inter-connectivity for 6 sites located in Massachusetts, Michigan, Berlin Germany and Wuhan China. Evergreen is a 24/7 manufacturing environment.
• Maintained the voice infrastructure 500 users running on Cisco Call Manager and Cisco Unity. Two of the remote sites run Cisco Call Manager Express and Unity Express.
• Responsible for the Wireless data and voice networks at each facility. Cisco WCS was used in conjunction with Cisco 4400 controllers.
• Professional Experience continued
• Managed VPN access and security for employees using Cisco ACS and ASA appliances.
• Responsible for all vendor interfacing, including service contract negotiation, purchasing and new installations.
• Planned and implemented, with minimal downtime, a building move including the relocation of network and voice circuits as well as the network infrastructure.
• My presence eliminated the need for outside consulting contracts and saved the company 100,000 dollars a year.
• Part of a team that spent 3 weeks in China bringing a new manufacturing facility on-line. The project was done under budget and completed sooner than expected. I received an Employee Impact Award as a result.
• Proactively monitored network health using tools such as Solarwinds and PRTG.

Confidential

Software/QA Engineer

• Responsible for documentation reviews i.e. system functional specs, test strategies, customer documentation and providing comments and corrections.
• Wrote and executed test cases for applications involving Call Center Software.
• Visited customer sites and worked on customer issues when needed.
• Became familiar with IPv6, VoIP, SIP, Cisco Call Manager, Cisco CVP, Cisco ICM, CUVA, CUPC, video endpoints, and video conferencing including Cisco Telepresence .
• Designed and created an IPv6 network that was fully compatible with existing infrastructure.
• Reconfigured and maintained QA team network for private IP addressing. Created multiple VLANs to segment specific traffic. This was completed with a limited budget and lack of existing equipment.
• Created a HP Lights-Out network for administering/troubleshooting HP servers remotely.

Network Engineer II Team Lead

• Led a 5 person team. Responsible for day to day team management, project planning and execution, as well as quarterly employee performance reviews.
• Successfully planned and configured a 10Gb lab network upgrade project.
• Upgraded lab network from 100Mb speed to a 10Gb core with 1Gb distribution and access layers.
• 5 - 6500 Cisco Catalyst switches and a Cisco 7200 router were rebuilt for redundancy with new hardware and totally rewritten IOS configurations.
• Planning took a month and the install was completed in a single weekend with zero user interruptions.
• Earned an 'Individual Achievement Award' after project completion.
• Participated in designing a proof of concept feature for cable TV set top boxes. The feature was granted a patent by the U.S. patent office.
• Unified 5 disparate test labs which were located across the country, including one in Bangalore, India. Each site was configured to be managed remotely. Network monitoring and virus and MS OS updating were run locally but updated from centralized servers in Boxborough, MA.
• Successfully integrated a new acquisition into our existing lab environment. The acquired company was moved from their existing space into an existing Cisco office. Network requirements and design were developed. Equipment was purchased and coordination between the local and remote office network WAN teams was established.
• Implemented a network inventory system using Kace Networks, KBOX appliance. This tool enabled my team to single out old and obsolete equipment as well as to identify equipment suitable for redeployment to teams with specific equipment needs.

Network Engineer II

• Managed, maintained, and configured network security for a partner's lab which allowed access to business partners as well as remote Cisco sales engineers.
• Designed and constructed a data center for the business unit. Hosted critical systems which in turn saved the BU thousands of dollars in off-site hosting expenses.
• Lab2Cube Designed, configured, and maintained a 150 node lab network which extended to each users cubicle. Installed a new router interface as well as new network switches in data closets. Worked with the data security team to verify corporate compliance.
• Installed and configured Nagios infrastructure monitor to identify nonfunctioning systems within the lab and data center. On-call engineers were notified of any problems within minutes.

Network Engineer I

• Participated in designing and constructing a 300 node QA software lab. Lab consisted of client machines, servers and an internal private network.
• Supported and maintained 1000 node QA/Development lab.
• Designed and implemented an internal imaging network to reduce engineer downtime when building new servers.
• Designed and maintained an internal printing network for all labs using HP Web JetAdmin.