Technical skills summary

EXPERIENCE

Operating Systems, Applications, Languages, Hardware, Networking, Windows 2000, Windows XP, Microsoft Windows 7, Microsoft Office 2003/2010, Lotus Notes R5,PC-Transplant, Altiris, ghost Remedy, PC Anywhere, Remote Desktop, VNC, Dameware, Windows Remote assistance, Exchange2007, Active Directory, HP, Lenovo, Dell, Ticketing systems, Heat,SysAid, Remedy, web based ticketing,

Confidential

• Provide user technical support, screen, and answer support calls.
• Troubleshoot problems on all town-owner IT equipment reconfigures computer hardware/software and network appliance to minimize down time.
• Performs administrative maintenance on Exchange servers, Active Directory and IP Telephony systems to satisfy end-user request.
• Assist in hardware and software deployment: make suggestions to minimize technology efficiency takes protective measures to minimize outages.
• Transport computer equipment to remote office locations install and configures replacement computers sets up printers, fax machines.
• Performs other duties as required.
• Use Windows Remote Assistance to remote systems.
• User SysAid as ticketing system.
• Trouble shoots Windows 7 and Office 2010 issues.
• Use Cisco Call manager to switch out phones 7941 series
• Troubles shoot wireless connections to corporate networks.

Confidential

System Analyst

• Provide Tier 2 support for user's onsite hardware and software, Windows XP and Windows 7.
• Supported Dell Hardware desktops and Laptops.
• Troubleshoot Cisco VPN connections.
• Image system with Altiris Deployment Solution
• Symantec Antivirus
• Microsoft Office 2010
• Windows 7, Windows 8
• Active Directory, reset passwords, moves systems in the correct OU.
• Tape Backup assistance HP Backup server switch out daily tapes to go off site.
• Troubleshoot network issues from desktop to switches.
• Use Snow ticketing system for incoming tickets.
• Supported internal and external users 400
• Assist end users in how to questions and password resets.
• Monitor network for circuit alarms Via Management Application Platform.
• Change out sever hard drives during walk though.

Confidential

NC Systems Support Analyst

• Perform Tier 2 and 3 Support for all hardware/Software Corporate customers.
• Receive calls and tickets from customer helpdesk.
• Windows XP/Windows 7
• Limited rights to SCCM to push software, remove computers, and check status of advertisements.
• Configuring Desktop OS Software to stay configured with SCCM such as installing/removing SCCM client software using Scripts and Executables
• Used Microsoft remote Console for inventory management
• Microsoft Active Directory 2007 to move computer's in an out of OU's /Groups.
• Provide support MacAfee Encryption/Anti-Virus Software on all machines.
• McAfee EPRO
• Support Dell Hardware
• Microsoft Office 2007/2010
• Exchange 2007 with outlook 2007 and Outlook 2010
• Network trouble shooting
• Troubleshoot Cisco VPN Client problems with users.
• Provide support for 4G/WIMAX devices, as well as Apple IPAD's.
• Open, close, assign, resolve, trouble tickets using CA service desk.
• Troubleshoot Network printer issues.
• Use Proxy Pro to remote desktops.
• Migrated over 200 Windows XP Desktops and Laptops to Windows 7
• Supported internal and external users, with a user base 500
• Trouble shoot network and wireless connections.

Confidential

Office Assistant/Support

• Supported 3 users
• Microsoft Office 2007
• Microsoft Outlook 2007
• Blackberry Support
• Norton Antivirus
• Network Trouble shooting
• Windows 7 and Windows XP

Confidential

Raleigh Systems Administrator

Provide Tier 2 computer support hardware and software to

Corporate customers.

• Use Microsoft Center Configuration Manager 2007 to push applications to user's system.
• Used SCCM Client center to check for applications installing.
• Provide warranty repair for IBM Lenovo and HP hardware.
• Provide support for Video conference support for LifeSize video conference equipment.
• Setup desk phones Meridian Nortel system
• Use AD to reset password and to move systems in their proper container for policies to run.
• Oder equipment upon request to open purchase request.
• Use CDW to look up request and order equipment.
• Use Odyssey client for corporate wireless.
• Image system's with corporate image using Microsoft System Configuration Manager.
• Supported both internal and external users 500 users.

Confidential

Desktop Support

• Provide Tier 2 computer support hardware and software to corporate both internal and external customers. Supported upper management team as well.
• Responsible for the replacement of aging computer equipment as it fails.
• Provided HP Warranty Repair for all Desktop equipment.
• Managed all HP Warranty repair in accordance to GPI's self-maintainer agreement.
• Used Heat for all in-coming calls.
• Crystal Reports
• Supported Microsoft office 2000, 2003, 2007 and used Active Directory to maintain policy's
• Maintained network closets.
• Troubleshoot network issues.
• Setup printers on network using Novel NDPS.
• Used Ghost to backup systems and to image new and replacement systems.
• Provided support to Operating Committee members of the company
• Ethernet based TCP/IP Networking Technologies
• Active Directory Group Policies
• Microsoft Scripting Technologies
• PC hardware-software, Networking Administration and Project Management
• troubleshooting skills via remote user support and vendor liaisons
• Good verbal and written communication skills
• internal components of desktops and laptops including CPU, system board, RAM, etc
• Remote Support:
• VPN Cisco, Citrix SSL MS Terminal Services RAS Tridia VNC RSA SecureID Telnet