WORK EXPERIENCE

Documentum Administrator

Confidential

Location: Remote

• Supporting all aspects of Documentum 6.7, Webtop 6.7, BOCS, DTS, Taskspace and etc. Windows Linux
• Lead resource for all technical issues.
• Providing future recommendations on upgrades and how to improve performance.
• Support meeting security standards of Export Control, regulated, and confidential data.
• Supporting Apache web tier for Documentum Windows Linux

WORK EXPERIENCE

Opentext Livelink team lead, Documentum team lead, Web Systems Administrator

Confidential

• Point of contact for business, and providing weekly metrics.
• Managing and training of other team members, as well as organizing time off.
• Supporting Jboss, Apache, and Apache Tomcat for both ECM environments.
• All below listed activities of Administrator role as well.

Opentext Livelink Documentum ECM Administrator

Confidential

• Administrator for GE Infrastructure's TSG L2 livelink support and EC Documentum Ops teams.
• Documentum:
• SME providing troubleshooting for all complex issues with Documentum.
• Documentum CS 5.3/6.5/6.7/7.0/7.1, Xplorer Search 1.2/1.3/1.4, Webtop 6.5/6.7, Bocs, Fast Search, DQL/API, Oracle SQL, Documentum Administrator, DTS, DFC and Brava.
• Assist in designing of new infrastructure and system architecture for new Documentum installations.
• Supporting a very large Documentum system with millions of files, folders, ACLs, and 10,000 users Internal and external.
• HA/Dual content Server setup
• Disaster recovery
• Perform various database related task. From building/running queries as well as troubleshooting.
• Code Deployments and troubleshooting
• Providing solutions to increase Documentum Performance. This involves database tuning, Server modifications, and much more.
• Major upgrade from Documentum 5.3 to 6.5 and 6.5 to 7.0/7.1.
• Migration experience of large amounts 10 Tbs of data using Buldoers custom tools into Documentum.
• Supporting/understanding of Export Control, regulated, and confidential data.
• Project management: Providing assistance to high level new infrastructure builds software upgrade project plans.
• Day - to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
• Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting monitoring and restart scripts, Cron jobs and etc.
• High level testing of functionality from the UI side as well as backend.
• Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.

Livelink:

• 9.0/9.5, Content server 10, Oracle SQL, and Meeting zones.
• Support of Export Control, regulated, and confidential data.
• HA setup with multiple UNIX servers.
• Provided path to upgrade Content server 10 or migration for Livelink installation to business.
• Day-to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
• Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.
• Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting Monitoring and restart scripts, Cron jobs and etc.
• Supporting Oracle 9/10 Databases. Providing complex queries to business.
• High level testing of functionality from the UI side as well as backend.
• Properly identifying issues and organizing communication with tier 2 support teams for Jboss/apache, Oracle, and etc for issues out of scope of our level of support

HP Quality Center, Performance Center Administrator, and training Documentum/Livelink Administration.

Confidential

• Administrator for GE Infrastructure's TSG Automated Testing Tools team.
• Providing support for:
• Performance Center 9.5 instance on 40 Windows servers with 700 projects and
• 300 named users
• SandStorm 5.1.1 instance on 2 Windows servers with 5 projects and 20
• named users
• Quality Center 9.0 and 10.0 instances on Solaris encompassing 1300 projects and
• 12000 named users
• Tasks include:
• Day-to-day Level 2 support activities including provisioning and issue resolution
• with escalation to the vendor as necessary.
• Maintenance of application infrastructure through SiteScope monitoring for log /
• data storage management and operating system and application patching.
• Establishing processes, policies, and procedures.
• Interacting with end users, management, other GE businesses, and the vendor for short-to-long-term planning.
• Training with Documentum/Livelink SME for Administration role.

SYSTEMS ANALYST System Analyst

Confidential

• Primary focus on providing Installation Packages globally
• Schedule End-user Equipment Upgrade while coordinating multiple Team Resources for Product Delivery Asset Management, Deskside Support, User Leadership
• Create and manage Delivery Process High-Level Technical
• Coordinate and facilitate Hardware Audit process
• Pre-delivery Testing
• Host weekly staff meeting for program managers
• Coordinate Global Software Distribution Delivery System

DESKSIDE SUPPORT

Confidential

• Installation of Laptops engineering / business, Workstations, Monitors.
• Windows XP, Microsoft Office, Engineering Software, and other Software Troubleshooting
• Hardware Failure Replacement and Troubleshooting
• Active Directory changes
• Shipping and Receiving

WEB DESIGN freelance

Confidential

• Web Development: PHP, MySQL, HTML, CSS tableless designs, Web 2.0 Standards, etc.
• Managing web hosting server using cpanel/WHM, pesk, ssh, linux, unix, ect.
• SEO, Analytics, and marketing experience.
• Graphic design: Adobe Fireworks 7-CS4, Photoshop CS.
• Well-versed in E-commerce, CMS, and various PHP software.
• Additional Information Portfolio

Additional Skills:

• Well versed in PHP, CSS, HTML, XHTML, UNIX, Oracle, Javascript, MySQL, Automation tools, PC software/hardware, SSO, LDAP, Service now, HPSD, Soldering/Circuit board repairs, Windows, Windows servers, NAS, SANS, Monitoring tools, Microsoft Office, Networking, Routers, Switches.
• Up-to-date with most the latest technologies and popular software
• Communication Interpersonal Skills: good understanding of corporate environment benefited from interactions with people in high profile positions through various job experiences capable of communicating in intellectually and culturally diverse environments.