OBJECTIVE

To provide leadership and true value to an organization allowing me to enhance and further exhibit my skills.

QUALIFICATIONS

• Leadership
• Management
• Desire to learn
• Innovative problem solving techniques
• Strong technical support skills
• Ability to drive projects from conception to deployment
• Enterprise Architecture
• Dedicated and loyal team player
• Comfortable with customer facing problem solving.
• Advanced issue analysis, solution development and business case selling
• Leadership
• Management
• Desire to learn
• Innovative problem solving techniques
• Strong technical support skills
• Ability to drive projects from conception to deployment

SKILLS PROFILE

• Michael is a results-oriented professional with progressively in-depth IT experience and heavy exposure to investment banking, financial and entertainment institutions with extensive hands-on experience planning implementation of Citrix XenApp/Metaframe/Presentation Server 6.5/5.0/4.5, Citrix CSG, CAG, NetScaler/Web Interface, and SSO. Windows 2008/2003/NT MS Exchange 2010/2003/2000/5.5. Dedicated to bringing forward sound, technical solutions with a background that spans over 18 years of delivering IT solutions. Very passionate about understanding business needs, technical architecture, and best practices for IT. Hunger for things working right and learning cutting-edge, out-of-the-box, philosophies often carry him across a myriad of technologies.
• Primary area of focus is the delivery of applications desktops. These solutions allow him to design, implement, and support solutions that directly impact the end-user which impacts their contribution back to the organization. Establish policies and guidelines for the organization. Instrumental decision-maker on cross-functional, globally diverse teams with unique combination of in-depth technical knowledge, managing experience, and customer-first attitude. Comfortable with customer facing problem solving, advanced issue analysis, solution development and business case selling. Experience with Management of team including coordination, budgeting, scheduling, quality control, and work progress of projects.

PROFESSIONAL EXPERIENCE SUMMARY

• Microsoft certified IT Professional in Lync Server 2010, Enterprise Messaging Administrator on Exchange Server 2010, Windows Server 2008. Microsoft Certified Solutions Expert in Private Cloud and Server Infrastructure. Azure . VMware Certified Professional on vSphere 5 VCP . ITILv3 Foundation certified. AppSense certified for Environment Manager and Application Manager. CCA NetScaler 9.3.
• Provided design, third level support, implementations of Citrix XenApp 4.x, 5.x, 6.x, 6.5 FR1, FR2, FR3, XenDesktop 5.x to 7.x, Provisioning Server 6.x, XenServer 5x, CAG/NetScaler, SSO, Store Front 2.x, Web Interface 5.x, License Server 11.x, AppV 4.x to 5.x, APPDNA 6.x to 7.x in an enterprise environment, including VDI deployments of XenDesktop 5.5, 5.6 upgrades to XenDesktop 7 HP Thin Win.7 . Upgrades migrating from legacy Metaframe/WinFrame farms and published desktops.
• Provided third level support and administration of global Exchange Messaging environment consisting of 350 MS Exchange 2010/2003/5.5 Servers, BES, Good, MobileIron, CAS, DAG, HUB, OCS/Lync 2010, 2013 and Outlook Web Access OWA Servers, servicing 110,000 users globally
• Management of MobileIron/AirWatch/GOOD/Citrix XenMobile MDM Enterprise with App Controller WorX Mobile Apps, Symantec.Cloud MessageLabs , EnterpriseVault.Cloud, OCS, Lync Server 2010 2013, MS Antigen, Tumbleweed MMS WorldTalk Smart Relay Hosts
• Management of team including coordination, budgeting, scheduling, quality control, and work progress of projects. Establish policies and guidelines for the organization. Instrumental decision-maker on cross-functional, globally diverse teams with unique combination of in-depth technical knowledge, managing experience, and customer-first attitude.

TECHNICAL EXPERIENCE ACCOMPLISHMENTS

• Implemented Citrix Provisioning Services for a customer to eliminate 90 10 TB of the Citrix related storage footprint.
• Designed and implemented a pilot implementation to support 5000 users utilizing Quest vWorkspace for several published medical applications and VDI desktops for a healthcare customer.. Provided a successful POC of XenDesktop 5.5 for a healthcare customer that led to a redesign, implementation and a purchase of 5000 XenDesktop licenses.
• Specializing in TCP/IP, DNS, WINS, MAPI, POP3, LDAP, Firewalls, SMS, SCCM, AppSense, Rightfax Server, SMTP, Clustering, Windows 2008/03 DFS and RAID. VMWare ESX 5/3.5, VSphere 4.0, ESXi, VMServer, MessageLabs, Tumbleweed MMS, Quest MMM, SharePoint Portal /Services, SurfControl, GoodLink, Good Enterprise, BES, Sybari Antigen, , EnterpriseVault./cloud NetIQ
• Redesigned and implemented a multi-datacenter Citrix XenApp 5 environment of 500 servers for a healthcare customer to resolve issues with stability, consistency, and end-user perception. Project required interviewing application owners, documenting installation tasks and escalation procedures, eliminating single points of failure, resolving 95 of printing issues, and standardizing desktop / application delivery.
• Expertise with core Citrix XenApp and XenDesktop services including, but not limited to, Zones, License, Desktop Delivery Controller, Application Profiler, PVS, Policy Management, and web interface. Deep technical understanding of Presentation Server Core technologies e.g. Windows TS, CSG, WI, DDC, RM DB, Clients . Strong troubleshooting mindset parsing event log, Sysinternals Putty, WinSCP, Notepad and analyzing memory dumps

WORK EXPERIENCE

Confidential

Messaging and VDI Consultant

• Engagements included Exchange 2003 to 2010 Migration Enterprise Vault upgrade from 7.5 to 10.0.1 OCS 2007 to Lync 2010 migration Good for Enterprise, XenMobile, and BES 5 to 10 MobileIron.
• Lead design configuration subject matter expert on Exchange2K3/2K7/2010/2013 and Exchange Online/Office 365.
• Migrations of several companies from Legacy Exchange versions to Exchange 2010, 2013, and Office 365. Company user counts ranged from 100 to 10,000 employees.
• Exchange 2003 to 2010 migration included infrastructure analysis, Exchange 2010 architecture design, server sizing, hardware refresh, public folder migrations, and migration of 10,000 mailboxes.
• Enterprise Vault upgrades included 3 software upgrades, a forklift hardware upgrade from standalone to clustered servers, on premise to cloud - multiple client upgrades, CA and Clearwell DA upgrades.
• Managing Citrix products including but not limited to EdgeSight, CAG, XenApp, XenDesktop, NetScaler, and core Citrix services including but not limited to, Zones, License, Desktop Delivery Controller, Application Profiler, Provisioning Services, web interface. User profile personalization, customization Personal VDisk configuration
• Packaging Repacking software/applications with App-V 5, XenApp Profiler, WISE, AdminStudio 11.5 ThinApp onto VDIs such as XenApp/XenDesktop VM Horizon View Lead efforts on multiple Lotus Notes to Exchange migrations.
• Served as a top-level technical expert in the infrastructure analysis, design, implementation, and maintenance of Citrix XenApp, XenDesktop, XenServer, PVS/MCS, NetScaler, SSO XenMobile MDM with WorX mobile apps
• Design and implement VDI solutions based on Citrix XenDesktop/XenApp, VMware View, Quest vWorkspace
• Lead projects from discovery through implementation
• Customer ranged in size from 10 - 5,000 seats
• Largest implementation: Multi-datacenter XenApp 5 implementation for a 50 location healthcare management company. Designed a new architecture and implementation plan for moving to XenApp 6.5 XenDesktop 5.5 for scanning stations.
• Core issues solved: long login times, printing, user perception, unreliable connections, inadequate server hardware and storage resources, HCL adherence, inconsistency and repeat trouble tickets.
• Provided application packaging and sequencing support and training for customers and colleagues.
• Core Technologies Utilized: Citrix XenApp 4.5, 5, 6.5, XenDesktop 5.5/5.6, XenServer 5.x/6.x, Netscaler, PVS 6.x, Citrix Profile Management, EdgeSight, Proximity card authentication, PowerShell, Wyse/CLI ThinClients
• Conducted Citrix Infrastructure assessments
• Presented findings and recommendations for redesign and implementation
• Provided crisis resolution
• Developed PowerShell scripting to gather Citrix Farm data and present into collapsible HTML pages.
• Conducted performance monitoring analysis across software, networking, storage, and server hardware to ensure properly functioning systems and compatibility
• Developed and mentored team members to integrate and support desktop initiatives
• Provided Active Directory/SQL/Exchange/clustering design and support
• Provided Cisco UCS hardware design and implementation
• Streamlining processes and procedures to provide stability and consistency for customers
• Developed documentation, scripting, and processes for the deployment of Citrix Farm components applications to provide a consistent delivery to the end-user to include application packaging and server deployment methods.
• Presales engineer / architect
• Citrix
• Messaging/MDM solutions
• Cloud hosted solutions
• VMware
• Storage solutions

Confidential

Lead Infrastructure Engineering Manager

• Worked closely with department leaders to translate business goals to technology solutions
• Designed and rolled out VDI using Citrix XenDesktop 5.5 WindowsXP with WYSE terminals. Lead upgrade of XD 5.5/5.6 WYSE to XenDesktop 7 Windows 7 with HP Thin Clients. 1500 concurrent users.
• Lead Branch Repeater configuration, deployment of and management across several sites.
• Third level support of Citrix Presentation Server 4.0 and XenApp 6.5/4.5 farms, Single Sign-on/Password Manager 4.x, Web Interface, Provisioning Server, XenServer, Installation Manager, CAG, CSG, NetScaler, Branch Repeater WanScaler , XenDesktop 7/5.6/4, DataStore and W2K3/W2K8 Terminal Services running on VMware ESX.
• Build, configure, deploy support of Citrix NetScaler 10.1, 9.3, x - GSLB, Content filtering Application Firewall. Managed CAG 5.0.4.x, Web Interface/Storefront support/configuration.
• Served as Senior Infrastructure Engineer with concentration in the Citrix and Exchange Infrastructure for a large multi-zone Citrix farm with 12,000 concurrent users in multiple countries USA, Canada, UK and Australia - 20 Exchange 2013/2010/03, OCS Lync 2010 200 Citrix Servers in 3 datacenters. Lead design configuration subject matter expert on Exchange 2003/2007/2010 and Office 365. MessageLab, Good Enterprise, XenMobile, MDM, MobileIron and BES 4.1 5 third level support.
• Managed a team of 4 Senior Citrix and Messaging Engineers and 6 Level 2 Technicians to provide 24x7 support of the MDM, Citrix and Messaging Systems.
• Design and deployment of Symantec Enterprise Vault and Enterprise Vault.Cloud. Composed documentation for end user access and usage. Lead in designing framework and implementation of EV.Cloud of mailbox archive, PST - Configured mailbox journaling. Lead project engineer for deployment and 3rd level support for OCS 2007 R2 and Lync 2010 Lync 2013.

Confidential

Senior Systems Engineer

Report to VP/ Manager of Shared Services America to establish performance objectives for mission-critical systems supporting JPMorgan Chase's financial firm including Third level support usual for Exchange server systems. Managed 200-Exchange servers, multiple site production. Provided leadership critical for successful merger of Bank One's Exchange Servers platform into Domino/Lotus Notes systems -coordinated personnel assignments and trained junior system administrators. 3rd level support for the installation, monitoring and maintenance of Exchange servers and all the associated equipment/processes involved with email delivery - including routing, security, anti-spam, anti-virus, storage management, and backups. Provided 3rd Level support for Exchange and Domino R5/6 -- proficient with disaster recovery and reliability. 3rd level support for Rightfax server and Good, BES/Blackberry Enterprise Server. Additional strengths with Exchange 2003/5.5, Sametime, Citrix PS 4/1.8 KVS EVault BES 3.6/40

Confidential

Exchange Engineer Consultant

Project Manager

• Implementations included production Active Directory, Root DC, Child DC, DHCP, FSMO placements, DNS, WINS, server installation and setup. Create managed Group Policy Objects. Lead, motivate and managed global Exchange Server teams supporting all UN email upgrade and consolidation of legacy mail systems into Exchange 2003.
• Provide reports, metrics, and summaries regarding email projects to executive leadership. Provided Blackberry Enterprise Server 3.6 installation, support and management. Directed IS divisions within the UN toward leveraging best practices and developing collaborative relationships. Project included the coordination and execution of UN's upgrade from two MetaFrame 1.8 farms to MetaFrame XPe Presentation Server. Training for staff engineers as it related to the Exchange Server 2003 Citrix XPE Presentation project.

Confidential

Exchange Server Citrix Engineer

• Lead engineer directing all technical operations in migrations and implementation of 50 MetaFrame 1.8 servers/ 25 Applications to MetaFrame XPe Presentation Server including application testing, load testing, server designs for Citrix Metaframe XPe, Web Interface, Publish applications/ desktop and CSG configurations. Managed a team of five consultants in migrations process and implementation of Windows 2003 Active Directory with Exchange 2003.
• Installed and configured Secure Gateway with 2 load balanced STA's for fault tolerance. Installed and configured Web Interface/ NFuse with https/SSL access. Replicated Citrix data store/ to a SQL database.
• Performed IS Defrag, MTA checks, restoring servers, restoring mailboxes, mailbox moves and overall 3rd level global Exchange 5.5 2003 enterprise server support. Exchange server preventive maintenance, problem resolution involving work queue increments, diagnosing of failed services and providing root cause analysis.

Confidential

Exchange Engineer

• Performed Mailbox migrations from Exchange 5.5 to Exchange 2000/2003 with BindView RMS console for Exchange and Quest MMM Mailbox Move Manager.
• W2K implementations included production LDAP/DHCP/DNS/WINS/RAS server installation, ADSI edit and configuration as well as FSMO placement.
• Provided 3rd level support and maintenance for Exchange 5.5/2000 Servers, Citrix Metaframe 1.8, and Windows 2K servers.

Confidential

Exchange Systems Engineer

• Managed a team of three engineers responsible for overnight management and administration of the global Exchange Messaging environment consisting of 350 MS Exchange 5.5 Servers, Internet Mail Service IMS servers, BES and Outlook Web Access OWA Servers, servicing 110,000 users globally.
• Responsible for the planning, strategy, operations, coordination, scheduling, work progress of projects, support, establish policies and guidelines for global messaging within ML Americas and management of team. Managed project teams and resources to deliver and execute successfully on numerous complex projects in a time and resource constricted environment such as X.400/ Directory Synchronizations to Dubai, Chile and South Africa.
• Installed, configured, maintained and troubleshoot EXCHANGE 5.5/2000 in Merrill's multi-site environment running on NT/2000 platform.
• Management of the Corporate SMTP gateway, consisting of Trend Micro InterScan Virus Wall, Tumbleweed MMS WorldTalk Smart Relay Hosts
• Installed and configured AV software such as Sybari Antigen, and Scan Mail for virus filtering and scanning. TVCS for central management of virus protection.

Confidential

Exchange Server Administrator

• Project included migration from GroupWise users onto Exchange 5.5. Installed and configured an Exchange Server to serve as public folder server. Mailbox migration to Exchange 5.5 from Exchange 4.0. Duties also included server maintenance such as monthly defrags of Information stores and responding to and resolving problems with the servers, connectors, and other components of the E-mail environment
• Responsible for all message connectors, their configuration and documentation SMTP, X.400, etc. perform administrative functions as necessary, creating user accounts, setting access permissions, configuring client profiles and general trouble shooting responsible for all security issues associated with centralized and de-centralized administration. Trend Micro updates of pattern files, virus filtering.

Confidential

Exchange Server Administrator

Member of messaging project responsible for migrating mailboxes from Banyan Vines to Exchange 5.5. Upgraded several servers from Exchange 5.0 to 5.5. Day to day maintenance such as problem resolution involving work queue increments, preventive maintenance and root cause analysis. Other roles include troubleshooting TCP/IP, DNS and WINS related issues.