Professional Experience

Confidential

IT System AnalystResponsibilities Include:

Responsible for the East Coast Division, 17 locations and 250 employees. All aspects of the local technical functions and infrastructure of each location to include Software Compliance, Business Continuity Planning, Disaster Recovery support and testing, Telecommunications, Application deployment and support, Local and Network printing, Asset Deployment to include Desktops, Laptops, Printers and Monitors, Security Policy Enforcement and Local Area Network Support. Diagnoses and resolves problems from the user community. Provide training and orientation to new recruits. Assist and escalate problems on a national level. Maintanance of Planner and Company Websites. Provides telephone, remote and on-site support to users including design and configuration. Interfaces with users, consultants, technical teams and vendors to install and configure new servers, switches, routers,and other associated hardware. Perform Moves, Adds and Change activities at assigned office locations. Support systems including Blackberry, IPhone, IPad, Droid, Symantec AV, Security/ Patch updates and OSD for imaging of computers. Create and deliver training for all company supported applications as needed. Maintain equipment inventory. Order, configure, maintain and return all PC equipment. Maintain Active Directory accounts for computer and users. Acquisition of technology equipment and peripherals through selected vendors. Provides first level support for VPN connected client to site and site to site connections. Monitors and reports on software compliance for both in-house and detached users. Maintains current virus pattern definitions for each user for both in-house and VPN connected. Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.

Confidential

Desktop analystResponsibilities Include:

Provide technical support as a consultant to 1000 clients at Wheeler Clinic in Plainville, CT for an environment of Windows 7, Windows XP Android, and MAC OSX operating systems. Install and educated on MS Office 2003, 2007, and 2010. Install and configure desktop and laptop. Install and test personal computers, printers, Android Phones and other peripherals and application software programs. Perform hardware diagnostics and coordinates repairs. Travel to client sites to provide software assistance to local IT personnel. Create Ghost and Acronis Images, Work in a Citrix Environment , Use VNC, DameWare Remote Desktop and other remote software.

Confidential

Local Area Network Specialist II

Responsibilities Include:

Provide technical support to 80 clients for MS Office that included Outlook, MS Windows 2000, 2003, XP Environments and install desktop operating systems. Work closely with hardware and software vendors to resolve issues, Install and test personal computers, printers and other peripherals configure operating systems and application software programs. Assist in the maintenance of network servers, file servers and Avaya telecommunications systems. Perform hardware diagnostics and coordinates repairs. Travel to client sites to provide software assistance to local IT personnel. Network infrastructure planning and enforcement of network standards Participation in Disaster Recovery testing and Plan maintenance Hardware/software upgrades as necessary to the network infrastructure Research and development on new products to anticipate changes in business needs and network upgrades. Maintaining and monitoring of network hardware and software resolution of network infrastructure outages through problem determination.

Confidential

Peer Trainer/ Technical Support Representative

Responsibilities Include:

Mentored new employees and give support to first level technicians on the call center floor. Trained new hires on company procedures and techniques of a Technical Support Representative. Educated current employees on new products. Acted as liaison between engineering and customers with specialized problems. Performed Troubleshooting for 40 to 50 level 2 technical support calls daily from internet and VoIP customers on the telephone and via email. Created email accounts, voicemail accounts, and educated customers on products and services offered. Configured customer computer systems through remote connection for products and services offered. Setup field service calls and resolved issues through verbal troubleshooting.

Same Owner

IT/ Operations Manager

Responsibilities Include:

Configure and setup executive's internet , traveling technologies, desktop and laptop support, backup and configuration. Support and configure company specific software and operating systems customization. Act as liaison with programmers and customers to personalize software to customer specifics. Design and maintain an access database that contained about 750,000 records, ESI phone system, Windows 2000 server and 30 XP nodes. Approved vendor invoicing and product distribution. Oversaw outsource programming and production. Network infrastructure planning and enforcement of network standards Participation in Disaster Recovery testing and Plan maintenance Hardware/software upgrades as necessary to the network infrastructure research and development on new products to anticipate changes in business needs and network upgrades

Confidential

IT/ Operations Manager

Responsibilities Include:

Configure and setup executive's internet , traveling technologies, desktop and laptop support, backup and configuration. Troubleshooting satellite system and home theater function / installation including post installation tracking through the management and coordination of a 5 person team. Interactive database creation, maintenance and training. Internet marketing and advertising including website design. High speed internet sales and technical support. Job dispatching and routing. Customer relations. Satellite equipment and contract sales.

Confidential

Systems Engineer

Responsibilities Include:

Installed on site Networks, Workstation, Servers and other network hardware. Serviced existing computer hardware. Troubleshoot and repair network problems. Installed and configured software. Cabled hardware placement within existing offices. Customer education of new and existing equipment.

Skills

Computer: Windows 95 to Windows 7, MS Office 97 to 10, Advanced Training in Excel, Firefox, Internet Explorer, Chrome, Safari, Thunderbird, Networking, Remedy, Hardware, MAC OS, Symantec Ghost, Symantec Backup Exec, Symantec Endpoint Protection, Check Point Pointsec, LANDesk, Android Operating System, Kapspersky Antivirus, Acronis, WDS, and more.

Other: Heavy Machinery Operation, Maintenance Audio/Visual Home Theater Installation, Machine Shop