Summary

Accomplished, versatile hands on IT professional with a focus on Server and Network Infrastructure support. Proven success designing implementing and maintaining large scale Cisco network environments across multiple continents. Experienced with virtual server technologies Hyper-V, VMware, Xen . Previously MCSE and CCNP certified. Directed global infrastructure support and development for worldwide operations and users, aligning all efforts for enterprise architecture and functionality strategies. Skillfully liaise between technical and business teams to ensure identification and execution of optimum solutions. Leverage industry best-practices to seamlessly manage change and mitigate risk. Oversee highly reliable system availability and 24/7 production support, leading technical staff to meet and exceed performance and response service level agreements.

Technical Proficiency

• Networking: Cisco Routers, Switches, Firewalls VPN , HP Pro-Curve Switches, LAN/WAN, VOIP, TCP/IP, IPX/SPX, SLIP/PPP, POP3, IMAP4, LDAP, FTP, SMNP, DNS, Ethernet, Active Directory, MPLS, VPN, IPSEC, SMTP, SFTP, secure e-mail, SSL, SSH
• Tools: Office 365, AZURE, Microsoft Office Suite, Microsoft Project, Visio, What's Up Gold, Solarwinds tool set, Device Expert, Netflow Analyzer, Wire shark, Fluke analyzer.
• Platforms: Windows, Windows Server, Novell, Microsoft MS Exchange, Citrix Presentation server XEN APP , Citrix Xen Server, Citrix Xen Desktop, VMWare, HP Server/Blade, SAN/NAS storage LeftHand, NetApp, EMC/Dell, Buffalo , AIX UNIX, Red Hat Linux, RAID, iPad, Android, Hyper-V

Professional Experience

Confidential

Director, Information Technology

Brought on board to stabilize and reorganize the IT environment of this 30M company. The department was recognized as being in a state of disarray with no organization, documentation or direction. Immediate issues of concern were personnel, systems, vendor contracts and IT spending.

Key Achievements:

• Created a comprehensive design for segmenting network functions into individual VLAN's based upon specific needs and security and performance requirements.
• Built Hyper-V infrastructure to support development needs utilizing VLANS to segmented the network.
• Migrated Email and Microsoft Office solutions to Office 365.
• Utilized Azure cloud computing platform to provide redundancy for key systems off site. Accessible over a P2P VPN.
• Restructured personnel roles and responsibilities to better align with the company's current needs.
• Implemented IP telephony solution on dedicated VLAN including QOS.
• Implemented centralized password control process for all systems. Previously, silos existed for various systems creating a dependency on individuals rather than a team approach.
• Infrastructure audit was conducted to document systems and hardware providing visibility into company assets while significantly improving IT's ability to support systems.
• Created an IP address management process. Previously one did not exist creating a situation where critical systems such as the IP based phone solution at the headquarters would go down due to IP address conflicts.
• Reviewed data backup and retention processes, identifying multiple, disparate backup solutions in use that did not provide adequate protection of key systems. Made modifications to ensure backups where consistently running and verified daily. Performed a complete system restore of developers code repository solution as validation that the company could continue in the event of a disaster. Plans are currently being made to consolidate the various solutions and ensure offsite data retention is in place, while controlling costs.

Confidential

Director, Information Technology

Built consistent history of achievement and advancement within 50M concierge service provider serving the financial industry, to hold full responsibility for network and server infrastructure in four data centers across two countries. Responsibilities include managing two teams, performing solution evaluation, functional/technical design, development, production integration, production support and troubleshooting. Ensured operational compliance with multiple corporate and regulatory requirements, including PCI, Mass 201 CMR 17, and Sodexo CLEAR. Provided staff orientation, training, coaching, and professional development optimized productivity through ongoing performance management and feedback. Selected, negotiated with, and managed service and product vendors.

Key Achievements:

• Spearheaded a comprehensive consolidation of IT infrastructure resources tailored to meet the changing needs of the company. Including re-negotiating contracts with service providers to reduce recurring costs resulting in a savings of just over 500k
• Lead a team of IT professionals as part of the overall project to achieve PCI compliance for the company to meet customer requirements ensuring renewal of several multimillion dollar accounts.
• Designed and executed a server virtualization strategy reducing total server hardware, power and cooling requirements across three data centers while increasing IT agility.
• Designed and implemented completely new environment network, development, test, stage and production for implementation of entirely new 3m business system under budget and on time.
• Conceived, designed and planned desktop virtualization strategy to eliminate ageing computing environment for over 500 users.
• Constructed a system of monitoring and alerting to oversee network performance and reliability that enabled all levels of staff the ability to quickly identify system faults for more accurate escalation and quicker problem resolution.
• Served as technical escalation for both server and networking engineers across the organization.

Confidential

Oversaw the international networking infrastructure, including network, server, and desktop technology, distributed across 4 countries.

Key Achievements:

• Achieved a 99.999 rate of system availability through design of multiple redundant layers across multiple platforms and countries.
• Spearheaded technical infrastructure planning, construction, and development of 350 seat call center while managing to the roughly 2M budget. Designed and implemented all high-availability network, server, and desktop technology.
• Negotiated contracts with WAN and Internet vendors to achieve significantly better pricing for all locations, saving as much as 50 in some locations.
• Re-architected Wide Area Networking strategy to create fully redundant network.

Confidential

Manager of Networking Services

• Responsible for maintaining network security and data center facilities in Surebridge's four data centers across
• three states. Direct reports include four Network Engineers responsible for all aspects of network support, within Surebridge.

Achievements:

• Consolidated three data centers, moving over 40 actively hosted customers with more than 260 servers, with minimal service interruption and zero loss of data, saving Surebridge considerable facility costs.
• Continually renegotiated telecommunication contracts to improve SLA's. Consolidated billing and secured more aggressive pricing from vendors, saving Surebridge 218K annually on private line costs.
• Worked with senior management to develop and execute plans for integrating several companies acquired for the purposes of growing Surebridge. This included working to consolidate office locations, reducing overlaps in staffing and the termination of unnecessary services.
• Introduced IDS solutions into the corporate and hosted networks to enhance existing security and network monitoring solutions.
• Completed a project for moving over 50 data circuits in just over 60 days as part of the consolidation project associated with Surebridge's acquisition by Navisite.
• Assumed responsibility and delivered a critical customer-facing project to implement PeopleSoft Portal supporting over 1200 users. Assumed the project a year after the development team and project managers were unable to get the system beyond 200 simulated users and was able to deliver a production system in just over 60 days.

Senior Network Engineer

• Responsibilities included: Training new staff on all Network infrastructure. Participating in sales calls and proposals
• for new and existing customers. Designing networks for newly hosted ASP customers as needed. Work with all
• Surebridge application implementation teams to integrate new customers and their applications into the hosted environment.

Achievements:

• Designed Surebridge hosted network, including security, dedicated connections to customer networks and remote access to customer applications over the Internet, primarily using Cisco hardware.
• Installed several networks at customer locations enabling the installation of various financial and human resource applications.
• Maintained several Certifications enabling the company to establish strategic partnerships with companies like Compaq, Microsoft, Citrix, and Cisco.