SUMMARY OF QUALIFICATIONS

• Profound knowledge of building, configuring, and troubleshooting Servers, PCs and peripherals.
• Experienced with the configuration and administration of both wired and wireless networks. Experienced with Cisco routers and Catalyst switches 6500 series through 2900 series.
• Experienced with multiple firewall manufacturers Fortinet, Cisco, Check Point and WatchGuard.
• Proficient with Windows XP, Windows 7, Server 2003, Server 2008R2 and server 2012 Enterprise. Experienced with Server virtualization and Clustering Hyper v. Experienced with configuration and deployment of services such as DHCP, DNS, Active Directory, etc. Network monitoring with tools such as Altiris, Argent, OpManager, etc. Wireless LAN design and implementation, with an emphasis on signal tuning, V-LAN management, utilization, security, and troubleshooting. Excellent customer service skills, with the ability to bridge the gap between technical and non-technical people. Experienced with complex solutions sales, pre sales support, and technical sales management.
• Experienced with HIPPA, FISMA, and NIST 800-53 compliance. Specialties: Consultative solution sales, network administration, technical liaising, security vulnerability and compliance auditing.

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

Responsibilities:

• Administration of entire network, including Cisco switches firewalls, Fortinet, Check Point WatchGuard firewalls.
• Vulnerability scanning with Rapid7 and Tenable Nessus.
• VMWare server administration.
• Management of complex firewall rule sets and network topologies.
• Coordination with security professionals at colocation sites for firewall and routing changes.
• Design and implementation of new Security and Remote Access technologies and solutions.
• Monitoring and incident response for security events.
• Maintaining familiarity of security standards for NIST 800-53, FIPS, FISMA and HIPPA standards.

Confidential

Systems Administrator

Responsibilities:

• Administration of all aspects of the network and infrastructure for the Ann Arbor office, such as change, add, deletes, Office 365 account setups, etc.
• Server Installation and administration 2008R2 and 2012 physical and virtual Hyper-V .
• Back up and restoration of critical data.
• Management of Microsoft Lync infrastructure.
• Imaging and deploying new desktop and laptop computers.
• Development and deployment of High Availability Cluster environment Server 2012 .
• Management of all network devices switches, routers, and wireless access points.

Confidential

Systems Analyst II

Responsibilities:

• Administration of all aspects of the network and infrastructure at two Lansing locations.
• Monitoring all servers Windows 2003, SQL, etc and addressing issues as needed.
• Back up and restoration of critical data.
• Installation and initial configuration of Cisco Catalyst switches 6500, 4000, 3500, and 2900 series .
• Imaging and deploying new desktop and laptop computers.
• Configuration and deployment of Symbol Barcode Scanners and Intermec label printers.
• Development and implementation of disaster recovery plans for various aspects of the network.
• Coordinated with representatives of General Motors' I.T. department regarding application specific issues.
• Developed and implemented of a detailed patch management strategy for the Lansing location.

Confidential

Field Service Engineer

• Responsibilities:
• Installation, configuration and maintenance of onsite network technologies such as, routers, switches, servers, network cabling, WAN connections T1 and DSL DSL switches, Wireless LAN components, etc.
• Provided onsite support and design assistance for large client events that required special network configuration Video Conferencing, Large scale LAN's, etc.
• Managed the customer relationships, and ensured prompt resolution of all issues.
• Provided training for the staff at new hotel installations on all aspects regarding routine maintenance of the Network system. Responsibility for more than 30 sites in MI, OH and Toronto, Ontario.

Confidential

Technology Consultant

Responsibilities:

• Achieving area sales goals and increasing customer base for Compaq products within assigned territory.
• Provided consultation and guidance to key management, and designed solutions tailored to their specific IT and business needs.
• Performed Total Cost of Ownership assessments, and presented Compaq's unique solutions to IT management, and C Level contacts within accounts. Partnered with local resellers to increase area penetration of Compaq products and services.
• Performed detailed sales and technology training sessions and jointly called on accounts
• Worked with Compaq Specialists Enterprise, Storage, Etc. and Territory Account Managers to develop a total solution.

Confidential

Area Sales Manager

Responsibilities:

• Managed direct sales team at CompUSA's National Call Center located in Dallas, Texas, and oversaw all team operations. Networked with vendors such as IBM, Compaq, Toshiba, and Microsoft to achieve preferred pricing and procurement status in order to meet and exceed client and account needs.
• Increase market share presence and sales for all education and government accounts in the state of Michigan.
• Greatly increased market identity in the government sector and gained several new accounts.

Confidential

Banquet Supervisor/Director of Event Technology

• Management of Banquet department operations.
• Responsible for scheduling staff, performing reviews, etc.
• Worked with meeting planners to determine their audio visual/technical needs.
• Designed and delivered solutions for presentations Sound, Video, Internet access, etc.
• Assured the highest level of customer satisfaction was obtained at all events.

TECHNICAL SKILLS

• Proficient with all Microsoft OS's including Windows 7 and 8, Server 2008 and 2012.
• Configuration and deployment of services such as DHCP, DNS, Active Directory, etc.
• Server and Desktop hardware installation and troubleshooting.
• Sever Virtualization with Hyper-V, including Clustering for high availability.
• Network monitoring tools such as Altiris, Argent, Op Manager, etc.
• Cisco Router and Switch installation, configuration, and troubleshooting
• Firewall and VPN setup and administration Cisco, Check Point, Fortinet and WatchGuard .
• Wireless LAN design and implementation, with an emphasis on signal tuning, and troubleshooting.
• Network and Systems Security administration, including auditing and penetration testing.