Network Technician Rresume Profile PE - Hire IT People

QUALIFICATIONS:

Experienced computer network administration, computer hardware and software support, and telecommunications technician.

Technical Skills include:

Database management system DBMS : Structured Query Languages SQL, Oracle .
Cisco switching and routing configurations, protocols and IOS updates .
Group Policy, Active Directory, VLANs, OSPF protocol, Remote Access protocols, OSI, TCP/IP sub-netting, LAN/WAN, Ethernet.
Novell system administration iManager, iPrint, and Xen Virtualization .
Configure and troubleshoot network connectivity and access to network resources.
Install, configure and troubleshoot system software based on the Microsoft Windows Operating System platform DOS, 98, 2000, XP, W2K Enterprise Vista, 7, and Server 2008 , Unix/Linux and Mac OSX.
Workstation set up and configuration including routers, and networked printers. Running and terminating Cat 5 cable.
Upgrade and repair computer software hardware.
Able to provide helpdesk support to users of numerous types of computer hardware, software MS Word, PowerPoint, Excel, Outlook and operating systems, as well as Internet Explorer and various other Internet operating systems.

EXPERIENCE:

Technical Lead

Confidential

Provide repair and upgrade for all types of computers, including laptops, tablets, and smart phones, including hardware and software.
Virus removal and customer's data backup.
Install new OS and patches. Also, Troubleshoot, repair hardware and drivers' issues.
Procedure electronic tickets of equipment that needs repair.

Network Technician

Confidential

Assist Network Security Engineer in maintaining, repairing and updating church's network systems.
Responsible for management and maintenance PCs software and hardware.
Configure, test and install new hardware and software.
Monitor network and security cameras performances.
Also resolve variety of computer problems for friends, including issues with computer wireless networks, hardware and software, smart phone technology, and peripheral equipment

Desktop support

Confidential

Provide support to end user relating to hardware, software, computer applications, LAN components, and peripherals.
Provide computer imaging upon requests and repairs.
Process electronic tickets open, update, close of equipment that needs repair.
Virus removal internal and external. Upgrade memory, data backup and recovery.
Troubleshoot, repair hardware and drivers' issues. Reset password to customers' devices.
Train customers on their upgraded and repaired devices.

Tier III Electronic Technician

Confidential

Worked at highest level Level 3 Hard Fail Technician repairing and refurbishing variety of equipment, including firmware updates and hardware replacements.
Had responsibility for final decision in analyzing Soft Fail Technicians' equipment problems and determining if equipment was salvageable.
Set up client mobile technologies implemented network-related services including local area networks.
Responsible for troubleshooting and repairing all failures including, no display, signal, power failures on various communication equipment including all models of mobile technologies.
Used all types of equipment, including the Oscilloscope and multi-meters, to diagnose problems made repairs using multiple tools, including, heat gun, pre-heater, solder iron, microscope, compressor, etc
Read electronic graphs and schematics in various electronic circuit boards to identify and resolve hardware issues at the resistor and transistor levels within established Mean Time To Repair MTTR standards.
Supervised and trained employees on new technology and equipment.

General Manager

Confidential

Operated full-service computer and electronic products store. Sold and repaired all types of computers, including laptops, and cell-phones, including hardware and software.
Provided troubleshooting and repair services on all types of equipment.
Assembled custom computers according to customers' needs, specifications and budgets.
Performed backup and recovery process for computers and cell phones.
Maintained inventory and ordered inventory of component parts from vendors.
Hired and trained staff.
Identified areas of cost reduction and quality improvements, and implemented solutions to maintain profitability.
Maintained up-to-date information on new products and services, including the latest technologies in the computer and mobile communications industries.