Summary

Resourceful, innovative - thinking business professional with over 20 years expertise in leading business functions within corporate environments. Accomplished in providing clear directives, leading both directly and through influence while fostering open communication and participation from all team members. Successful working in matrix environments to ensure team morale remains productive. Service-centric high achiever dedicated to gaining the trust of stakeholders while ensuring that their expectations and requirements are met. Highly capable of leading successful collaboration activities among teams in a rapidly changing environment. Orchestrated development of performance improvement initiatives to establish a culture of continuous improvement.

CORE COMPETENCIES

• Strategic Planning Change Management Process Redesign
• Customer Service Vendor Management Business Development
• Training Mentoring Budget Analysis/Management Team Building
• Relationship Building Information Technology Cost Analysis

PROFESSIONAL EXPREIENCE

• Strategically analyzed processes with business partners and stakeholders to identify new technologies for multiple business areas contributed to more efficient practices and policies.
• Increased profit margins through adherence to established budgets and finding cost saving initiates to purchase more with less in the areas of technology implementation, training and hardware/software procurement.
• Managed many construction projects with budgets over 7M in budget throughout multiple locations and successfully delivered on time and either under or within the budget allocated.
• Managed software licensing budgets from 18M to 22M consistently ensuring all technology needs were met under budget.
• Led technology implementation and migration teams for desktop/server operating systems and electronic mail systems.
• Led engagements requiring subject matter expertise for corporate migrations and implementations for many complex applications to include SAP HR and Ariba financial/procurement installations.
• Led cross-functional team for recruitment vendor acquisition, implementation into the Information Technology department environment and overall management through entire two year engagement resulting in hires that more closely matched requirements of hiring managers than previously achieved.
• Instituted change management processes around staff management including external recruitment processes for technology roles.
• Provided leadership for business administration areas of the Information Technology Departments including corporate hardware/software procurement,, network/Microsoft Exchange user administration, workspace management as well as management of corporate executive conference rooms
• Partnered with Human Capital and external vendors to provide Human Resource functions which aligned the Information Technology Department with the organizations' vision to restructure the department.

EMPLOYMENT ACHIEVEMENTS

Confidential

A national passenger rail transportation provider

Principal Officer, Business Services/Manager, AT

• Managed the Customer Administration and Business Services Teams in the areas of hardware/software procurement, corporate IT training administration, end user administration functions and space administration for the department within the North East Corridor. The procurement budget of 22M was managed without overages through various cost savings initiatives and implementation of corporate licensure for items that were previously purchased as individual licenses. Grew the Human Capital function within the department to ensure adherence to corporate policies and incorporation of vendor recruitment processes to hire new resources as needed.
• Instituted corporate laptop loaner program to ensure end-users had working devices within 24 hours of diagnosis of their defective device desktop or laptop . This allowed user to work while their unit was either repaired or replaced.
• Served as Project Manager on over 750K in construction management projects with Facilities Management and Real Estate on time and on budget.
• Established procedures and instituted change management processes around technology staff management including external recruitment processes for Information Technology.
• Served as Subject matter expert on corporate SAP HR migration, processes and policies.
• Participated as member of executive level staffing selection panels as well as member of corporate Presidential recognition/award committee.
• Developed direct and indirect staff members through individual mentoring/coaching to ensure effective process implementation as well as staff growth/development managed technical consultants for various operational processes.
• Introduced and administered use of SharePoint for collaboration and document sharing for various corporate project teams.
• Received special recognition as a member of the award winning High Speed Rail Technology Project Team.

Confidential

A Global Information Technology consulting firm

Technical Consultant Social Security Administration

• Provided consultancy services to a number of companies in the areas of network operations support, network/desktop operating system migrations, software implementation, user training and specialized healthcare device configuration/implementation.
• Led successful technology team at Social Security Administration during the migration of their network environment. Completed project prior to established deadline.
• Led successful technology team at John Hopkins Hospital in the configuration, testing and implementation of Alaris healthcare devices used for medicine infusions.

Confidential

Non-Profit, specialized/Social Services provider

Director, Information Systems

• Established the information technology department in the agency to extremely minimize dependence on vendor support.
• Authored required roles and completed recruitment life cycle to staff department.
• Served as architect to construct a combined Novell/Microsoft environment due to user needs and proprietary industry specific software.
• Delivered implementation of new environment and systems on time and under budget while achieving new HIPAA Health Information Portability and Accountability Act and JCAHO Joint Commission on Accreditation of Healthcare Organizations requirements utilizing the Echo Group's Clinician's Desktop software.
• Met federally and county-mandated electronic Medicaid billing requirements in less than 18 months which was prior to the established timeframe.
• Recovered additional revenue for unbilled services of over 1M through implementation of new software.
• Established successful User Help Desk and agency web presence

Confidential

A national motor vehicle insurance provider

EDP Support Analyst

• Provided client server and end user support for the commercial insurance division inclusive of administration, hardware procurement, end user support of all proprietary insurance products corporately as well as independent insurance agents nationwide.
• Managed annual corporate nationwide agent/marketing representative conference. Established temporary WiFi environment and telephone bank for use by all attendees at remote location on time and on budget.
• Managed corporate server farm data recovery processes including quarterly audits to ensure validity of archived data.
• Provided support for propriety pricing and contact software for commercial vehicle division.

Confidential

Provider of property and asset management software

PC Client Support Representative

• Provided Tier II support for national clients of commercial property management software.
• Established new workforce management plan for national client support call center which incorporated cross training of staff for greater support depth within the various specialized teams.

Confidential

A world leader in the areas of agriculture, nutrition, electronic, communications, safety and protection, home and construction, transportation and apparel.

Analyst/Network PC Client Support Coordinator/Secretary

• Functioned in a number of progressive positions in support, business and technology activities while increasing my technology and general business knowledge.
• Automated corporate headquarters' contract administration office functions for all construction management functions
• Served as junior project manager for 6.6M construction build out at corporate headquarters' ensuring appropriate budgetary changes were identified and reported in a timely fashion.
• Selected to architect, procure, implement and support external minority vendor program's client/server environment at their Philadelphia location.
• Achieved Diversity Trainer certification and provided extensive training sessions over a two year period for over 2,500 employees.
• Served as a departmental Human Resource Coach and Selection Committee Representative for the Materials, Logistics and Services division. Represented employees before departmental selection committee for promotions and provided employees with blueprint for development for future opportunities.
• Authored technical manuals for use by the corporate Help Desk members in support of the corporation's technology environment.
• Received corporate Encore Award for participation exemplary customer service and participation on special hardware migration projects.