Systems Engineer Resume Profile FL - Hire IT People

PROFILE

Highly talented Sales Engineer and Sales Support professional with proven ability to increase revenue, enhance customer satisfaction, and facilitate market and account penetration. Experienced at working with Sales, Marketing, and Product Development. Extensive technical skills in areas such as networking, hardware, client/server and web systems, and others. Special expertise in developing and delivering presentations and product demonstrations. Able to represent company at trade shows and meetings. Familiar with training end users and technical personnel. ITIL Foundation v3 Certified. Excellent problem solving, customer retention, installation, trouble-shooting and technology skills.

Areas of Expertise

Sales Engineering Pre/Post-Sales Services Presentations Demonstrations Systems Engineering
Customer Relations Technical Engineering Performance Tuning Release Management Leadership
Resource Optimization Process Development Program Project Management Change Management
Beta Testing Customer Satisfaction Technology Deployment System Installation Best Practices
Solution Development Customer Care Field Support Account Management Account Penetration

PROFESSIONAL EXPERIENCE

Confidential

Engineering Services Architect

Carry out technical services, sales support, and relationship management for CA's mainframe application performance management software. Conduct product functionality training for clients and developed both a Web Based and Instructor Lead Training Module. Continue to build relationships with clients and identify new revenue opportunities. Prepare and deliver technical presentations and demonstrations to users and executives.
Developed and delivered Presales presentations, demos and technical support.
Assist customers post sale Education and Support as they transition from their existing tools to the CA solutions.
Provided education of internal teams during assimilation of newly acquired software.
Successfully recruited beta test sites for several new releases.
Assisted Marketing with content for events like MayMainframeMadness, CAWorld and Product User communities.
Maintain installation support for supported releases of Product for both the Presales and Support product environments.
Provide subject matter assistance in the development of product web based and instructor lead training.

Confidential

Field Technical Engineer

Carry out technical services, business development, sales support, relationship management, and technical services for provider of mainframe application quality management software. Conduct product functionality training at client sites. Build relationships with clients and identify new revenue opportunities. Prepare and deliver technical presentations and demonstrations to users and executives.
Contributed to revenue growth by identifying and recommending new sales opportunities.
Increased account retention 20 by developing highly effective customer care program.
Improved customer satisfaction and earned multiple commendations from clients for services.
Recognized for leading effective training sessions at Banco Santander in Mexico, in Spanish.
Facilitated profitability by negotiating 2 beta test sites for new product release.

Confidential

Systems Engineer

Performed pre-sales technical and sales support for world leader in technology hardware, software, and services. Actively involved in relationship building and management, account acquisition and growth, and project delivery. Prepared and led remote and onsite presentations and product demonstration to developers and CxOs. Carried out installations and configurations, site analyses and assessments, and customizations. Participated extensively in marketing events, trade shows, and conferences.

Confidential

Systems Engineer

Supported business development and relationship growth for developer of mainframe software. Prepared and delivered onsite and remote pre-sales presentations and demonstrations. Prepared proofs of concept and assisted with RFI and RFP responses. Conducted analyses and assessments. Performed installations, configurations, and post-installation support. Carried out customer and sales engineer training. Actively involved in trade shows, seminars, and technical conferences.

Confidential

Systems Programmer

Sole CICS systems programmer for company that develops ERP software. Supported product development and testing. Carried out capacity planning, performance tuning, software maintenance, troubleshooting, installations, and regression testing.
Earned several performance and teamwork awards.

We provide IT Staff Augmentation Services!

Systems Engineer Resume Profile

FL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship