Mac JAMF Administrator Resume

SUMMARY

Proven ability to provide all facets of computer support independently, or in a group setting. Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Knowledgeable of numerous software packages and operating systems. Manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREAS OF EXPERTISE

Virus Spyware Removal
Desktop/Laptop Repair
Cable Management
Windows OS Troubleshooting
Windows Migration 8.1/10 Migration
Switches/Routers
Cisco Telephony
SCCM

PROFESSIONAL EXPERIENCE

Confidential

Mac JAMF Administrator

Responsibilities:

Create and update certificates and packages within JAMF Software Server PROD and DEV
Manage and keeping third - party applications up to date on the backend
Maintain server updates and address any security vulnerabilities.
Manage multiple Mac servers and two JSS (JAMF Software Server) systems
Manage Windows servers hosted in VMware
Utilize Bash/Python scripting for JAMF bundle package creation and deployment
Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools
Create and manage technical system procedure documentation and ensure it is updated and current
Evaluate security updates and service packs for supported applications and perform necessary QC and certification for installation on all supported Mac clients
Utilize CyberArk password management tool for service account password resets

Confidential

System Admin Specialist

Responsibilities:

Provided IT support for over 10,000 end users
Managed incoming and lingering tickets, disseminate tickets to engineers and IT departments for support.
Migrated Dell and Lenovo PCs from Windows 7 to Windows 10 in SCCM
Utilize SCCM to create and update policies
Assisted in a hardware ecosystem assessment. In order to create a project to update outdated systems and security weak points
Assisted in the Decommissioning of end of life Lenovo and Dell PCs
Managed and recorded inventory count of configured PCs
Created user accounts, reset passwords, and set permissions in Active Directory
Lead the configuration and deployment Dell desktops as well as laptops for over 200 end users who were upgraded to newer devices.
Configured Apple devices to meet university standards
Performed classroom assessments daily to ensure the room is setup for use prior to the start of classes
Assisted with the development and implementation of the Microsoft Surface imaging procedure.
Proficient in Cisco telephony
Assisted in the development of the remote infrastructure overhaul during Covid-19 quarantine.
Proficient in remote tools (Tanium, GoTo Assist, and Rescue Assist).
Created the baseline requirements for both current and prospective Tier 2 Engineers that will be implanted by the department.
Proficient in JAMF and SCCM configurations from deployment packages, application installations, manage Apple/Window devices and remote administration
Created SOPs for Tier 2 and Tier 3 engineers to adhere to
Served as a Mac Tier 2 trainer
Managed and directed Tier 2 Support Engineers

Confidential

IT Field Technician

Responsibilities:

Provided IT support to multiple end users at multiple sites
Properly secured cables to ensure a safe and non-hazardous work area
Troubleshoot printer issues such as paper jam, un-mapped printers, ink cartridge and toner replacement
Used AD2 Account to trouble shoot software such as epic and Citrix
Commissioned and Decommissioned workstation up to end users needs
Troubleshoot all docking stations such as bad ports and shortages with displays
Migrated and Troubleshoot Windows OS
Managed Windows workstations including desktops, laptops and tablets

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