Jira and Process Automation Admin and Developer Resume

SUMMARY

A diligent and highly motivated senior level software/systems engineer with experience across industries, including manufacturing, service, insurance, banking, healthcare, and government.
Proven success implementing service management and enterprise fault management solutions.

PROFESSIONAL EXPERIENCE

Confidential

Jira and Process Automation Admin and Developer

Responsibilities:

Develop and maintain workflows and reporting for SDLC, Request and Change Management, in both Service Desk /Process Automation and Jira Server systems.
Create Jira SDLC projects, workflows, working with post - functions, custom fields, Issue types, statuses, transitions, conditions, validators, triggers, screens, dashboards, user management, notifications.
Advanced JQL filters and reports
Add-ons/plugins (for example, ScriptRunner) troubleshooting.
Support both DevOps/ IT Roles and Business Users in Jira and CA Service Desk.
Kanban and Scrum board configuration
Work with Auditors for SOX compliance in Jira system-of-record
Atlassian University trained in both Server and Cloud instances
LDAP integration configs
Develop and maintain permission and workflow schemes across 100+ projects.

Confidential

Senior Consultant

Responsibilities:

Assisted Confidential administrative staff in troubleshooting issues with CA Service Management environment
Performed troubleshooting of PAM email processes
Performed troubleshooting of Service Catalog environmental issues
Assisted with the development of a Standard Operating Procedure to refresh the production environment to the test environment
Performed integration of Service Desk Manager, Service Catalog, and Process Automation in the test environment

Confidential

CA Service Desk Developer

Responsibilities:

Performed schema customizations for CA Service Desk Manager
Created custom forms to support schema customizations
Developed Xtraction reports
Performed general administration of the CA Service Desk Manager environment as requested

Confidential

Senior Software Engineer

Responsibilities:

Worked with Confidential ’s administrative staff to perform an upgrade of CA Service Desk Manager, CA BOXI, Service Catalog, Xtraction, Process Automation, IT Asset Manager, and IT Client Manager to the latest release.
Administrative functions of CA Service Desk Manager, Service Catalog, Process Automation, Embedded Entitlements Manager, and Yurbi Reporting
Developed custom Yurbi reports to capture data from Service Catalog and Service Desk tables
Implemented Service Catalog, enhancing functionality to provide full Request Management
Developed CA Process Automation workflows for custom approval processes and On-Boarding Service Desk ticket generation
Developed custom CA Service Catalog forms for onboarding, procurement, incident/request initiation, and financial system access
Upgrade of each solution from 12.5 to the latest release.