SUMMARY

• Leadership experience as Sr. Level Engineer offering insight into projects and establishing collaboration between teams
• Active CCNA Certification (Routing and Switching)
• Extensive experience in Palo Alto firewall implementation & support including Panorama, Wildfire, and SSL Decrypting
• Other Certifications include: ITIL v3, CompTIA Security+, Microsoft Certified Systems Engineer (Server 2003)
• Successfully managed a high availability Metro - E network of 25+ medical clinics serving 1000s of patients daily
• High familiarity with planning and provisioning of all aspects of multi-campus network deployments
• Optimized WAN/LAN network for multicast video stream viewed by +20,000 weekly at San Diego Confidential
• Proficient with major LAN/WAN administration tools including: SolarWinds, Meraki, PRTG, Wireshark, Etc.

TECHNICAL SKILLS

Server Operating Systems: Windows Server 2016/2012/2008 , Apple OSX server, VMware ESXi

Client Operating Systems: Windows 10/8/7, Mac OS 8-9-10

Network Skills: Cisco IOS, Palo Alto Next Gen Firewall, Layer2 Switching and Layer3 Routing, Most Configurations of wireless controllers and access Points, VPN Setup and Configurations, Active Directory (Group Policies), DHCP & DNS Configurations

Hardware Experience: Proficient in Apple, HP, Dell, IBM, Confidential and Sun Hardware, All Variances of RAID, Ethernet and Fiber Cabling.

PROFESSIONAL EXPERIENCE

Confidential

Palo Alto Engineer

Responsibilities:

• Responsible for full staging of Palo Alto firewalls for replacement of Juniper firewalls at Gas/Electric Sites throughout Southern California
• Creation and maintenance of documentation of deployment procedures
• Adherence to strict change control guidelines within a highly regulated energy grid
• Regular coordination & communication with remote team members to ensure seamless handoff to customer

Confidential

Senior Network Engineer

Responsibilities:

• Senior level escalation point for 30+ clinics serving hundreds of Medical professionals & thousands of patients
• Primary point of contact for all LAN/WAN Metro-E & Internet connectivity for 30+ Sites
• Implemented and tuned DDI (DHCP-DNS-IPAM) through SolarWinds
• Managing & monitoring of corporate SonicWall Firewall for Intrusion detection and VPN connectivity
• Primary technical contact with all critical services (ISP), hardware, and supply vendors
• Serving as highest point of escalation from Level 1 & 2 Helpdesk and engineering teams
• Creation, compiling, and editing of Network documentation of all Layer 2, Layer 3, Metro-E, & Internet connectivity

Confidential

Technical Resource Center Specialist

Responsibilities:

• Technical solutions expert and technical lead during service request/customer case interactions for fortune 500/100 Companies
• Primary areas of expertise include operating system, networking, compute and storage as it pertains to converged infrastructure and their use in Public, Private, and Hybrid cloud applications.
• Develop and provide accurate and creative solutions for customer issues resulting in a timely distribution of knowledge and positive impact on customer satisfaction.
• Create and present documentation to customers on technical problems, troubleshooting steps, recommendations, and action plans..
• Act as a product liaison for major products, working with other corporate departments and 3rd party developers to solve technical issues.

Confidential

Network Engineer

Responsibilities:

• Responsible for all facets of infrastructure deployments for new sites, Including technical design, integration, & installation
• Successfully replaced legacy Cisco ASA with Palo Alto NextGen Firewall
• Implemented corporate wide QoS policies that profoundly improved end user experiences at clinics and reduced support calls by 50%
• Responsible for creating and maintaining healthy relationships with critical service, hardware, and supply vendors
• Provide Tier3 engineering support of all VOIP & LAN/WAN connections for more than 1400 Doctors & support staff at over 25 clinics
• Advanced troubleshooting of complex networking route/switch issues such as EIGRP, Spanning Tree, & VOIP latency issues
• Upgrade and replace EOL network gear including Layer 3 routers, Layer 2 switches and Firewalls
• Create and maintain accurate, detailed documentation of network sites and associated connectivity

Confidential

Senior Network Engineer

Responsibilities:

• Responsible for all LAN/WAN/Internet connectivity between Main campus location and 9 satellite campuses
• Immediately responsible for network planning and deployment of all new campuses including routing paths, subnetting, and IP schemes
• Sole technical contact for health of multicast video feed from main campus to all satellite locations via Cisco backbone
• Planned and deployed segmented VLAN traffic for Wi-fi users, servers, and onsite academy
• Support more than 300 users on staff, including teachers, students, and more than 20,000 congregants attending weekly services
• Plan, propose, and implement all network infrastructure upgrades/repairs including budget approvals and justifying documentation
• Support all critical network services hosted on 30+ servers facilitating Active Directory, Radius, Printing, Antivirus, proximity card readers, cyber keys, etc.
• Maintain all aspects of Shoretel VOIP system and all supporting infrastructure
• Nurture & maintain all vendor relationships with hardware suppliers, Internet Service Providers and various assorted business associates

Confidential

Network Analyst-Messaging

Responsibilities:

• Active Directory computer & user account administration for moves, adds, and changes
• Fielded Exchange, Outlook, Instant Messaging and Blackberry support tickets for user base of 12,000
• Ensured connectivity between Avaya VOIP phone system and messaging systems (Email, I.M., & real time calendar presence)
• Third Tier support for Microsoft Office Communicator clients and infrastructure.
• Critical role in planning and execution upgrade of Blackberry Enterprise server (ver. 4 to ver. 5)
• Responsible for network wide upgrade of client side application of Office Communicator 2005 (LCS) version to 2007 (OCS)