Summary of Qualifications

Highly dependable, self-motivated Systems Administrator with a proven success record in the design, deployment, optimization, and maintenance of Windows and Linux systems to meet customer or organizational goals. Meticulous, highly organized, efficient, and adept at multi-tasking and prioritizing tasks to meet deadlines. Excellent technical problem solving skills with a proven ability to identify and resolve issues quickly and efficiently. Exceptional ability to provide various levels of technical support to external and internal customers. Effectively communicates, written and verbally, to technical and non-technical audiences. Equally productive in working independently or collaboratively in teams. Committed to self-improvement through continued professional education and certification. Core competencies include, but are not limited to:

Major Accomplishments

• Successfully designed, tested, and implemented migrations from Windows 2003 to 2008 R2 Active Directory infrastructures resulting in more manageable, scalable, and stable Windows environments.
• Successfully designed, planned, and deployed the migration from a Compaq StorageWorks SAN storage system to a NetApp SAN/NAS storage system to meet the engineering community's high capacity storage demands. The new storage infrastructure increased capacity from 10 TB to over 100 TB.
• Significantly reduced the number of malware infections by 99 by implementing a centralized, enterprise-level endpoint security solution using McAfee ePolicy Orchestrator.
• Managed a project to upgrade an archaic analog KVM system to an Avocent KVM over IP system, which allowed for remote access to a system's console, eliminating the need to travel to and from the Data Center.

Technical skills

• Operating Systems: Windows XP/Vista/7, Windows Server 2003/R2 and 2008/R2, Windows SBS 2011, Red Hat Enterprise Linux AS 4/6, CentOS 5/6
• Hardware Platforms: HP ProLiant DL-series, Dell PowerEdge, IBM eServer xSeries
• Storage/Backup: NetApp FAS3050c, Brocade Silkworm 3800 4100 fabric switches, Emulex HBA, QLogic HBA ADIC Scalar tape libraries.
• Software:
• LAN/WAN: Active Directory, LDAP, NIS, DNS, DHCP, WINS, TCP/IP, vsFTP, SSH
• Management: Altiris, Microsoft SMS, Avocent DSView, Nagios, N-Central, ConnectWise PSA
• Security: McAfee ePolicy Orchestrator, RSA ACE/Server, Aventail VPN
• Backup: Syncsort Backup Express, Symantec Veritas NetBackup, iBackup, CrashPlan Pro
• Database: Microsoft SQL Server, Microsoft Access
• Virtualization: VMware vSphere 5, ESXi 5.x, VMware Workstation 9, Microsoft Hyper-V
• Productivity: Microsoft Office Suite, Visio, BMC Remedy AR Ticketing System, Adobe Acrobat Professional
• Miscellaneous: Websense, PuTTY, WinSCP, Apache, Microsoft IIS, Documentum

Professional Experience

Managed Services Consultant

Confidential

• Assesses clients' network infrastructures, proposes cost-effective IT solutions or improvements, implements solutions with minimal downtime, and provides reliable, continuous support services.
• Performs Microsoft Windows server and workstation installations, migrations, updates, and upgrades.
• Designs, implements, and maintains Active Directory domains and Group Policies.
• Deploys and configures various network infrastructure services such as WDS, WSUS, DNS, and DHCP servers.
• Provisions and manages virtual systems utilizing Hyper-V and VMware technology.
• Installs, configures, and secures SOHO network devices, such as routers, switches, and firewall appliances.
• Responds to customer requests for technical support. Identifies, troubleshoots, and resolves technical issues timely and efficiently.
• Analyzes, configures, and implements on-site and cloud-based backups using various backup software, including Windows Backup, Backup Exec, iBackup, or CrashPlan Pro.
• Installs, upgrades, or repairs software and hardware components, including Dell and HP servers and workstations.
• Sets up and configures office devices, such as printers, scanners, and other peripherals.

Systems Administrator

Confidential

• Installed, migrated, upgraded, and updated mission critical Windows and Linux servers while consistently maintaining industry standard uptime rates using common network/system monitoring tools.
• Configured, monitored, and performed scheduled backups/restores of all Data Center servers through Syncsort Backup Express and Symantec NetBackup backup software.
• Installed and configured SQL Server database systems to support various Windows applications, such as Altiris, McAfee ePolicy Orchestrator, and Websense.
• Administered Altiris and Microsoft SMS to manage, track, and provision company assets.
• Streamlined new user account creation process, making it 50 more efficient. Accounts included Windows AD, LDAP, NIS, E-mail, Postini, and VPN.
• Developed and maintained highly-detailed technical documents that included standard operating procedures, change control forms, project plans, system incident reports, and network diagrams.
• Administered VPN accounts through RSA ACE/Server issued RSA SecurID cards and assisted VPN users with technical issues.
• Participated in Sarbanes-Oxley SOX audits corrected deficiencies in audit findings, implemented recommended security changes, and improved security policies regarding Windows and Linux OSes.
• Setup, configured, and maintained SAN/NAS storage subsystems including NetApp FAS3050c, Emulex and QLogic HBAs, and Brocade 3800/4100 fabric switches.
• Configured and managed CIFS, FC, and NFS on NetApp filers.
• Migrated file systems and data from StorageWorks to NetApp filers migrated all 3,500 users' home directories from Samba to CIFS.