SUMMARY:

• Orientated and undertaken to reach the aims and goals of business. Wif ten (15) years of experience in the industry of the computer science. Analytical and strategic skill of communication organizational and leadership.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

• Intranet, Directory, Marketing, Human Resource
• Nextiva, Microsoft Teams programs communications
• Exchange Administrator Center new hire setup and file server home
• Programs Encompass, Paylocity and others.

Confidential

Level Teacher

Responsibilities:

• Teaching the student in English subjects through digital platforms.
• Special education programs reasonable accommodations for students wif a physical impairment.
• Currently I teach to young people between 6th and 7th grade.
• Professional work dat includes the coordination and direction of a work unit in the Department of Education.
• Technology Education

Confidential

Technician Support IT

Responsibilities:

• Delivery Lenovo windows 8 teams and guidance as transferring d Confidential from an old to new computer.
• Perform field support service when is necessary. Ensure all necessary tools and materials are available when performing a Field Support Service.
• Provide daily and weekly reports, as requested, to Technical Support Supervisor.
• Installing Renew on Demand Windows8 on Desktops, Laptops e installation and configuration of equipment printers Lenovo.

Confidential

Agent Support NOC

Responsibilities:

• Receive customer trouble calls, open trouble tickets, determine critical level of the situation and enter customer problem information on the system.
• Follow up and perform level 1 and Level 2 customer support procedures.
• Serve as escalation level from level 1 and level 2 customer support procedures.
• Perform field support service when is necessary. Ensure all necessary tools and materials are available when performing a Field Support Service.
• Create reports from problem resolution.
• Provide detailed situation for unsolved tickets and escalade to Level 3 Support if necessary.
• Provide daily and weekly reports, as requested, to Technical Support Supervisor.

Confidential

Systems Analyst

Responsibilities:

• Provide direct technical support to end - users for all IT related issues both hardware and software.
• Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks.
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Support also includes install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs.
• Troubleshoot/upgrade existing operational environment consisting of workstations running and servers Master-backup, running Master-Printer Active Directory, Exchange and Outlook, MIP server, D Confidential server, ISA server.

Confidential

IS Support

Responsibilities:

• Support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks.
• Support also includes install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs.
• Upgrade existing operational environment consisting of workstations running and servers Master-backup, running Master-Printer Active Directory, Exchange and Outlook, MIP server, D Confidential server, ISA server.

Confidential

Network Operator NOC

Responsibilities:

• Integrate Communications Networks. Enhance efficiency, security, reliability, and capacity of your network services.
• Improve service for your clients and provide more efficient tools for your employee’s Technical support in analyzing and troubleshooting in different environments such as UNIX and windows and telecommunications equipment.
• Document all work performed and possess ability to write clear and TEMPeffective status reports. In a subordinate role provide technical support for large projects, operations and special events.
• Coordinate wif senior technical personnel to ensure problem resolution and user satisfaction. Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users.
• Communicate TEMPeffectively both verbally and in writing wif clients to identify needs and evaluate alternative technical solutions. Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Confidential

System Operator

Responsibilities:

• Administrator and operator AS 400 midrange computer, configuration and installer personal desktop, laptop, printers and another machine.
• Constant monitoring of the 15 servers, AS 400 system maintenance, backup, daily backup.
• Service desk system 500 users over I series AS 400, mainframe and zebra printers and Lexmark settings.

TECHNICAL SKILLS:

Certifications: Confidential I Series AS/400, Certified Network Associate (CCNA) and CompTia A+

Systems: Windows 8, Office 2013, And Mainframe, Mac OS X D Confidential bases: Oracle, D Confidential base

Languages: SQL, COBOL, Java, Oracle

Software: MS Project, MS Office

Reference Available Upon Request