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Support Engineer Resume Profile

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PROFILE

  • An accomplished IT Solutions Architect with over 16 years of comprehensive experiences in both technical and management skills from mid to large environments. Highly knowledgeable cloud solutions architect in all IT areas as well as business processes, a high level of experience, and the strong ability to apply that knowledge and experience to quickly respond to client RFPs and RFIs. Experiences in:
  • Cloud-based Infrastructure Solution
  • Network Management
  • Data Center Operations and Migrations
  • Exceptional analytical and problem-solving skills
  • Strong capability to always question the existing process, system and thinking to achieve better efficiency and better performance with the goal for a better solutions for the customers
  • Enterprise Architecture Roadmap Planning and Designing
  • Security, identity federation and Information Assurance Integration with hybrid Cloud Solutions

TECHNICAL AND OTHER PROFESSIONAL SKILLS

  • IT Infrastructure service strategy/roadmap planning, architecture, designing, consolidation, integration, and transition. IT service operations management, and ITIL continual service improvement in large hosted data centers. Expert in capacity/resource planning, performance monitoring, audits, assessments, transformation for IT infrastructure.
  • Strong experiences in private and public hybrid cloud architect, designing and integration for Office 365, Windows Azure and AWS.
  • Leader in Center of Excellence in large Enterprise which is responsible for thought leadership on technologies and how they will help business operations by provide IT roadmap to senior leadership. Experiences in preparing or responding to SOW/RFP and evaluating vendor responses.
  • Strong architecting experiences in Identity and Access Management, Network infrastructure, Messaging, Collaboration, Virtualization, Security and Unified Communication solutions.
  • Excellent experience in the following technologies:
  • ADFS 2.0, FIM 2010 R2, Optimal VIS and UAG.
  • Exchange 2007 CCR, Geo-CCR and SCR and Exchange 2010/Exchange 2013 architecture, planning, deployment and support. Exchange 2003/Exchange 2007 migration to Exchange 2010 on premise and Exchange Online. Exchange DR planning and testing.
  • Windows 2003/Windows 2008/Windows 2008 R2 Active Directory design, deployment, and administration Active Directory replication, domain trust management in multi-domain and cross forest enterprise environment Windows 2008/2008 R2 failover cluster and IIS web server cluster designing, implementation and administration.
  • SQL 2000/2005/2008/2008 R2 database cluster design, implementation and administration. SQL Server backup/restore, replication, disaster recovery, and database performance tuning. SQL 2008 Analysis Server load balancing and high availability cluster design and implementation.
  • SharePoint 2007/2010/2013 Farm with workflow architecture, design, implementation, deployment and SharePoint Farm backup, restore and disaster recovery.
  • VMware/ESX 4.0/4.1/5.1 with NetApp, 3PAR and Dell Storage integration, vCenter 4.0/4.1/5.1 vSphere management and support. VMware VMotion, Storage VMotion, HA, FT, DHS, SRM, and vCenter Convertor.
  • Enterprise backup solutions: VERITAS Backup Exec 10/11d, VERITAS Net Backup 6.0/6.5, and Veeam Backup.
  • Strong vendor management skills for large organization that utilizes a variety of cloud services and hardware products. Project management skills in effectively administering performance evaluations and timely reviewing of vendor metrics. Financial, contract and operation management skills in readily correlating the impacts of cost upon different methods and levels of service delivery.

PRPFESSIONAL EXPERIENCE

Confidenital

Senior Solution Architect

  • Provided technical guidelines and engineering design consultation across multiple information technology disciplines for CFPB's infrastructure independence project. Provided processes in alignment with engineering standards to ensure compliance with standard business practices for IT Operations. Investigated the Veeam Backup performance challenge and proposed solution to address the performance issue for multiple TB of backup data. Re-engineered the capacity, availability, and fault tolerance, DR and performance management solutions to meet the rapid growth demand of the agency infrastructure.
  • Designed, implemented and supported FDIC Identity and Access Management infrastructure which utilizes ADFS 2.0, Unified Access Gateway UAG , Forefront Identity Manager FIM 2010, Optimal IdM Virtual Identity Server VIS to support internal users accessing external partner applications and external users accessing FDIC applications and services using SSO. Helped to establish and improve Identity federation patterns, practices and processes to align with the agency's strategic Cloud and Mobile Identity Federation and Access initiatives.

Confidenital

Senior Service Engineering Lead

  • Engineered solutions for ARC data center consolidation project. Technical lead in the planning, designing, and implementation of hybrid Office 365 solution which is composed of on premise DirSync, ADFS Farm and Exchange 2010 DAG. Architected the solution to migration to Office 365 and led the migration of 45K mailboxes from more than 100 Exchange 2003 systems to Microsoft Office 365 in 9 months.
  • Technical lead and solution architect for the One Email Project to accomplish the consolidation of complex on premise Exchange servers into Office 365 hybrid cloud. Migrated 45K mailboxes to Office 365s using Power Shell. Lead the Migration of Public Folders utilizing AvePoint. Played a key role in ChapRedcross AD and Exchange cross forest consolidation project using Quest Migration tool. Demonstrated the successful solutions architect skills in achieving One Email goal within one year to reduce cost and improve collaboration and communication among ARC users and external customers.
  • Engineered the solution for the following projects: migrate ARC SQL 2008 R2 Clusters from physical to virtual environment, upgrade SharePoint 2007 Farm to SharePoint 2010 Farm, DirSync 32bit to 64bit Upgrade, FIM 2010 R2, FOPE, ADFS SSO for Exchange Online, Migrate from OCS 2007 to Lync Online, SharePoint Online, integration of PGi audio conferencing with Lync Online to achieve Unified Communication goal for the enterprise, Windows 7 migration using Mirage/SCCM, APM POCs with major players in the market, to Office 365 Wave 15 Upgrade.
  • Supported the ongoing datacenter infrastructure engineering responsibilities including the authoring and updating of multiple physical Technology Model and Logical Technology Model documents. Ensured system engineering methodology and documentation is developed, maintained and updated. Supported service delivery management process, including incident, change, problem, and configuration management.
  • Analyzed the needs of the customers, evaluated commercially available IT products many of which are evolving cloud services, and provided IT strategic recommendations and roadmaps to senior decision makers to increase operations efficiency, reduce cost and meet business requirements.

Confidenital

Senior Windows Engineer/Solutions Architect

  • Senior architect and system engineer for managed hosting clients' IT system. Provided IT roadmap to multiple clients based on their business needs and infrastructure environments. Provided solution architecture support for client initiatives in private cloud utilizing VMware and 3PAR SAN.
  • Engineered messaging solutions for Exchange 2007 and Exchange 2010 infrastructure and migration projects for multiple clients.
  • Designed, implemented, and supported multiple SQL 2005 and SQL 2008 R2 Cluster solutions for clients to meet the high availability and performance demand.
  • Designed, implemented, and supported SharePoint 2007 and 2010 farms with workflow and document library for multiple clients and addressed the performance challenge the clients were unable to resolve by providing a solution on time and under budget.
  • Successfully performed SAN migration from Netapp to 3PAR storage for Microsoft Exchange clusters, Linux, Windows and Microsoft SQL clusters for a customer who demands little downtime with migration aggressive schedule.
  • Provided capacity planning and architecture design for multiple clients to manage cost and optimize performance.
  • Senior level operations management, performance monitoring, and support on various aspects of IT infrastructure utilizing CACTI, SCOM 2007 and Nagios.

Confidenital

Senior Support Engineer/Project Leader

  • Primary Account Engineer/Project Leader for several clients in Washington DC area.
  • Provided architecture designs to translate business requirements into architecture changes needed to increase efficiency and productivity and cut cost for the business.
  • Designed, integrated and supported systems such as Windows 2003/2008 Active Directory, DNS, DHCP, IIS, and BES, SQL Server cluster with operations management solution using SCOM 2007 and MOM 2005 for multiple clients.
  • Engineered solutions for Citrix Presentation Server 4.0/4.5, including printer policy configuration, security, and application publication in single and multiple server farms.
  • Completed MS Exchange 2003 and Exchange 2007 CCR/SCR planning, designing, implementation, administration and senior level support for multiple clients.
  • Supported HP c-Class Blade technology, Brocade 4 GB SAN fiber Switch.

Confidenital

Senior System Engineer/Team Lead

  • Senior System engineer who successfully deployed and managed Sprint IP Performance Monitoring IPPM project to support Sprint dialup and IP network.
  • Lead system engineering and support for MPLS VAS/IP VPN, I-Dial 2000, IP Performance Monitor for dedicated customers and Private IP PIP Backbone projects.
  • Managed SLA/SLE for Spring Network Performance utilizing various COTS applications such as Visual IP Insight and Concord eHealth.
  • Completed Project designing includes FR Functional Requirements , DR Design Requirements , and ADD Application Design Document to ER Engineering Requirements for multiple projects.
  • Designed, implemented and supported several internal Microsoft NT and Windows 2000 enterprise network solutions with SQL 7 Cluster.

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