Service Engineer Resume Profile
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Objective:
To locate the ideal EMC Storage Engineering position.
QUALIFICATIONS
- Experienced Storage Engineer with solid, practical skills and understanding relating to Windows and UNIX/variants for high redundancy enterprise environments.
- Recent and current EMC Expert Level Cloud Architect , Cisco, MS certifications.
- Significant Experience with Storage Provisioning, migrations, and troubleshooting.
- Robust and diverse skill set crossing multiple disciplines including Storage, Network and Systems Engineering.
- Proven ability to design, implement and maintain reliable enterprise solutions.
- Successfully worked with vendors to complete several POC, POV for major enterprise solutions.
- Recognized for completing deliverables within technological, budgetary and schedule constraints.
- Known within my current technology team for the ability to work with other teams to nurture project success.
- Solid experience with Engineering for Virtual Provisioning, Replication and Storage Virtualization for Windows and Linux on VMware and Hyper-V EMC Symmetrix VMAX 10/20/40K VNX, Clariion, NetApp FAS/V-, Dell/EqualLogic PS series, PURE, ExtremeIO, SolidFire, Nimble, etc.
RECENT EXPERIENCE
Senior Service Engineer
Confidential
- Senior Team leader responsible for engineering, design and lifecycle ownership of 38 PB FibreChannel block storage and 10PB HNAS with 18 Brocade fabrics involving 32 director switches and hundreds of chassis embedded switches using array based QoS and FA Rate Limiting, including application IO profile monitoring and tuning.
- V-MAX 10, 1/20, 40K. VNX, VSP, USP-V, HNAS. Currently getting ExtremeIO, VMAX2, VSP G1000 on the roadmap.
- Responsible for all management host and tooling design considerations.
- Lead a successful effort to develop and implement real-time SNMP to SCOM alarm services for Block Storage arrays and management hosts.
- Operating as the monitoring and alarm architect for MS AdCenter madGear Storage.
- Extensive experience diagnosing and resolving fabric and array based issues and designing toward solution.
- Brought real-time block storage infrastructure alarming to AdCenter a first at MS.
- Holding the key role in and design requirements for emerging technology decisions including ExtremeIO, and Hybrid Flash arrays.
Senior Storage Engineer
Confidential
- Worked with a team to sustain existing Hitachi USP-V and Brocade Director Infrastructure.
- Participated in design and install of VMAX 10K and Hitachi HUS, Isilon implementations.
Storage Management
Confidential
- Functioned as the core Storage Architect for the HIPPA 2014 compliance and revised DR strategies projects.
- Remediated known storage related issues in PBC environment by redesigning Thin Pool, Raid Group and LUN layouts as well as rebalancing FA/SP ports and widening ISL for existing systems. Led the design solution for a full scale migration of all HIPPA compliant and non-GRC data from 10 disparate arrays on 6 old Fabrics, to a single VMAX 20K/VG8 on a new Brocade dual-fabric, saving 4.2 million in ongoing facilities and support costs through 2015.
- Functioning as PBC's engineering architect for local storage to 300 Clustered Windows servers leveraging HP Blade Enclosures and Virtualization and as a key vendor liaison for hosted 3par DR environment on Brocade.
- Forklifted PBC's storage environment from DMX3/4, Clariion and NetApp on Cisco MDS to a VMAX 20K on redundant Brocade DCX dual fabrics. Migrating all DMX4 and CX LUN's to VMAX with Virtual Provisioning. Moving CIFS/NFS services from Celerra NS480 to VNX VG8 NAS heads for VMAX. Also Moving the NetApp Virtual Infrastructure to EMC VMAX.
- Manage NetApp FC storage virtualization services for a robust 200 node VMware environment using VSphere/Vmotion.
- Daily triage and performance analysis related to FC flow balancing.
- Documented and currently re-writing local TimeFinder replication processes.
- Coordinate daily with the AIX TSM backup infrastructure team to improve throughput and reduce hot LUN's and congested FA's on legacy gear.
- Designed new N-1 SLP for SANbits Emulex drivers, Powerpath, NaviAgent, ECC agent, etc. and integrated this into the server platform owner build standards.
- Leveraged EMC Solutions Enabler SYMCLI, NaviCLI, ECC, SPA, SPM, Navisphere, and Unisphere and finally built out a ProSphere environment and moved to unified management and agentless monitoring.
- Collaboration with Server, Database and Datacenter teams related to all parts of systems engineering, administration and physiology.
- Core member of the Client/Server engineering process for open systems and AIX TSM environment.
- Implementing new Storage request intake portal based process with measurable inputs and SLA's.
- Daily Storage related tasks including Device and switch port allocation, migration and troubleshooting.
- Building PBC's block and file task related Run Books.
Sr. Systems Engineer
Confidential
- Participate in PCI spec disaster recovery build-out design and implementation.
- Key role in process development for all facets of Storage team interaction with organization.
- Storage lifecycle planning and growth profiling and reporting.
- Standard DEV/TDEV allocation for new host builds, LUN expansions as well as host decom, remediation and device migration for live site systems.
- Host issue troubleshooting and configuration of HBA's, drivers, MPIO software including Powerpath 5.3 forward.
- Troubleshoot EMC, DataDomain and NetApp device and connectivity issues including Brocade SAN and Symmetrix DMX 3/4 and VMAX, Clarion 24-960/480/240, as well as FAS 2040/3040/3070, including C-Mode.
- Symantec NetBackup 6.6, 7.1 using Advanced Disk with SLP against Clarion, Data Domain, Quantum technologies for Tier 4, DR site replication and offsite vault repositories.
- Project work on SAN Intake request process and tracking improvements.
- Collaborate with OS support teams to improve their understanding of the storage environment.
- Network and Systems Engineer Confidential
- Deploy and manage EMC SAN using Fibre Channel fabric McData switches and iSCSI block storage solutions using Windows and ESX hosts utilizing Fibre Channel HBA and iSCSI initiators.
- Responsible for building, managing and administering ESX and Hyper-V servers as well as MS NLB and Cluster services.
- Fiber Channel and iSCSI solutions including SAN, NAS and site-site DR replication over IP using RepliStor.
- Lead pilot project for DFS site-site replication using sysvol.
- Designed and constructed a DR site for core application recovery to the organization.
- Responsible for piloting new backup retention project involving Exagrid DeDuplication appliance.
- Administration of Windows Server 2003/2008, Active Directory, Group Policy, Exchange Server and IIS.
- Key Engineering and Administrative role in the design and implementation of a K-12 School and HealthCare infrastructure upgrade of switching, routing, cabling, and addressing and VLAN logic along with a 3 tiered distributed network.
- Administer CRISTA's Wide Area Network including Bonded and Network Load Balanced T1 lines using 2821 and 2851 Routers with IPsec Site-to-Site and Client VPN concentration terminated in ASA 5505 and 5510 firewalls.
- Primary SME for migration project from WAN T1 circuits to MPLS enabled redundant fractionalized DS3 capable of meeting our expanding requirements for rich media and business continuity.
- Maintenance of ACL changes for PIX, ASA and Cyberguard firewalls along with layer 2 through 4 RACL's and VALC's, Route Maps, and port security on the CRISTA enterprise network.
- EIGRP and OSPF routing design, build and sustainment. Advanced Core switching. Responsible for CRISTA's routed and switched infrastructure.
- Routine involvement resolving network issues on various Cisco routing and switching platforms including the 4503, 6506, 2960, and 3560, 3570 Catalyst switches and 2500, 2600, 2800 ISR series routers.
- Key member of CRISTA's corporate disaster recovery planning and implementation team.
- Designed, implemented and maintained Microsoft SMS for client inventory, reporting and remote management functions.
- Implemented nTop, Nagios, IPswitch, LanSurveyor and KiWi Cat Tools for host and traffic monitoring, preemptive diagnosis, troubleshooting and IOS configuration backup, management and change auditing.