Platinum Support Product Specialist Resume

Objective

To learn and keep myself updated with current trends of risk identification and evolving processes of vulnerability mitigations while contributing to improve the process.
Ss “McAfee Product Specialist - ePO”. Previously as Symantec Technical Specialist for Symantec Endpoint Protection
Completed McAfee training course for McAfee SIEM (Security Information and Event Management) Essentials and McAfee Network IPS (Network Security Platform-NSP) product.

PROFESSIONAL EXPERIENCE

Confidential

Platinum Support Product Specialist

Responsibilities:

As a Member of the Platinum Support Product Specialist Team, responsible for telephonic and remote access support of McAfee Security Products in customer environments primarily for McAfee ePO Management Server, Data Loss Prevention Endpoint (HDLP & DLPe) and Encryption Products (EEPC, MDE, EEFF, FRM).

Confidential

Security Engineer

Responsibilities:

As a Member of the Network Security Team responsible for maintaining and updating Security Products on the site which are Mcafee Network AV, LanDesk Patch Management, IBM ISS (implemented as IDS), CheckPoint Firewall (IP Appliances). Also, responsible for conducting periodical compliance activities such as IP Audit, Production Server & Network Devices Vulnerability Asseesment, Bi-monthly Password Change, Upgradation of Firmware for the Security Products etc.
As primary resource for all McAfee activities, planned and performed ePO Server version upgradation (ePO 4.5, ePO 4.6 & ePO 5.0), maintenance, product deployment to clients and maintained compliance as per client site requirements.
Troubleshooted various communications and deployment issues regarding components such as VSE clients (8.7i, 8.8 & 1.1 for storage), McAfee Agent (4.5, 4.6 & 4.8), SiteAdviser for Enterprise 3.2, Host DLP (9.1, 9.2 & 9.3) and Network DLP 9.2 by co-ordinating & confirming with McAfee Technical Support to help Desktop Team maintain user & management confidence on deployed components. Creating McAfee Policy Auditor (PA 6.2) benchmark for checking Server hardening status and Minimum Baseline settings check for Server OS.
Started deployment of File & Folder Encryption (EEFF 4.2) and helping management as well as users understand the site specific benefits & limitation of the component. Also, currently testing EndPoint Encryption for PC, VSE 1.7 for Linux & Host IPS 8.0 for future deployment on client system environment.

Confidential

Security Engineer

Responsibilities:

As a Member of the Network Security Team responsible for maintaining and updating Security Products on the site which are Mcafee Network AV, BigFix Patch Management, IBM ISS (implemented as IDS), CheckPoint Firewall (IP Appliances). Also responsible for conducting periodical compliance activities such as IP Audit, Production Server & Network Devices Vulnerability Assessment, Bi-monthly Password Change, Upgradation of Firmware for the Security Products etc.

Confidential

Sr. Executive-Technical Support

Responsibilities:

Technical Support for CheckPoint Firewall.Post Sales Technical Support for Websense Web Gateway.
Technical Support for Network Antivirus (Mcafee, Symantec and TrendMicro) Deployment Planning, Implementation and Troubleshooting in in client environments HPCL, Asit C Mehta, NRB Bearings, Axis Bank, Rallis India, Central Bank of India, Tata Mutual (Assets), Great Offshore

Confidential

Technical Support Executive

Responsibilities:

Support for McAfee Antivirus in both Desktop & Server level in Air India locations at confidential, confidential & Nariman Point.

Confidential

Computer Trainer

Responsibilities:

Maintenance & Administration of Computer Centre Lab, Maintenance of Campus PC's & Network. Exposed to Windows & Linux based Desktops & Servers.

Confidential

Computer Operator

Responsibilities:

Maintenance & administration of the Computer Center (CIC), Training to Govt. Officials, Providing IT services to rural mass, Connecting Govt. offices through Net etc.
Created Web Site for the Block Area, Created Society with Computer proficiency and Served as a Computer Helpline for the area.
Theoretical and Hands-on training on “CheckPoint VPN-1/NGX” Firewall.
Completed "FREEDOM" Programme consisting Hardware, Networking & Linux from CMS Computer Institute, Andheri (Mumbai).

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