Network Administrator Resume Profile

OBJECTIVE

Employment as a IT support technician, or part of a technical support team working utilizing the latest in hardware and software technology.

Summary

I am a quality-focused IT professional with more than seven years of experience with systems administration as well as software and hardware support. Proven ability to create and deliver solutions that meet or exceed the corporate objectives tied to business and technology performance while staying within budget. I am comfortable working with a team or on my own operating a wide range of platforms and environments. I have excellent communication and diagnostic skills with the ability to describe complex processes in easy-to-understand terms for end users, along with being able to consistently solve problems with minimal escalation. Proactive self motivated professional, known to initiate process and system improvements increasing system stability and productivity.
Confidenital Field Service Technician
Part -time on-call break fix repair technician.
Confidenital Field Service Technician
Part of a nationwide rollout upgrading the Kroger stores in Arkansas by installing new point of sale registers, controllers and upgrading the servers.

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PC Technician

Worked with a team to convert computers to virtual desktops
Replaced computers with zero clients.
Re-imaged or uninstalled software on older computers then redistributed and replaced where needed.

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Desktop Support Specialist II

Help Desk support for Pine Bluff Chemical Demilitarization Facility contracted through URS and Spherion.
Provided over the phone, remote and hands on technical support for over 200 end users.
Active Directory, including setting up and removing user profiles.
Network support and configuration.
Printer setup and repair.
Break Fix repair for laptops, desktops, monitors and other peripherals.
Cell phone setup, configuration, repair and replacement..

Confidenital Technical

Support Specialist

Help Desk support for St. Vincent Hospital contracted through Robert Half International. Their IT Department was in the process of consolidating to one location. I was hired during the transition as a contractor until the new office was fully operational.
Tier 1 technical support.

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Technical Support Specialist

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Technical Support Specialist II

Help Desk support contracted through Computer Aid, sub-contracted
Worked within a team doing a domain migration of over 100 offices state wide using remote desktop.
Over the phone and remote Tier 1 and 2 technical support.

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System and Network Administrator

Configuration and Management Configured and managed the IT Department and Network Infrastructure for two production facilities from the day the ground was broken to fully operational.
Ordered and setup all computers, network equipment, and peripherals.
Supported Active Directory, Windows, MS Office 2003 and 2007, and Network.
Setup and managed the cell phone contracts for over 100 employees.
Confidenital Field Service Technician and Manager
Dell repair technician contracted through Smart Source
Consulting and Support Onsite repairs, trouble shooting and installation of Dell computers, printers, copiers, servers, and point of sale machines.
Customer services, working directly with the end client repairing their equipment.
Managed several employees which included distributing work tickets and ensuring was up to date.
Contacting the customer to inform them that a technician would be calling them to schedule time to repair their equipment.

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Upgrade Technician

Upgraded wireless system for Kroger stores in Arkansas contracted through Sarcom based out of Columbus, OH.
Backing up reinstalling data for the barcode readers and scales.
Installing new access points, switches and servers.

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System Administrator

Systems Upgrade Dramatically Improved end user system down time from an average of 2 weeks to less than 1 hour by upgrading and cloning end user systems to 1 uniform computer and having spare systems on hand.
Transferred and monitored cell phones from one provider to another for over 200 employees negotiated a pool contract encompassing all employees resulting in a direct cost savings of over 3000.00 a month.
Added new users and provided access to databases through Active Directory.
Responded to system hardware/software error messages, storage and hardware configuration problems.
Confidenital Technical Support Specialist II Customer Support Satisfaction High level of customer satisfaction and problem resolution, with majority of calls being resolved within company's 10-minute requirement.
Provided after hours support for Network, Help Desk and NT Client/Server environments.
Over the phone Tier 1 and 2 technical support for several hundred businesses nationwide.