OBJECTIVE: System Administrator / Engineer

PROFESSIONAL PROFILE

I consider myself to be a highly capable, versatile and accomplished IT professional with more than 10 years extensive management experience, planning and implementing computer systems and networks. I have in-depth knowledge of System Development Life Cycle and was participated in Web-software development as Web Server Administrator. The vast majority of systems administration by myself were for English speaking customers based in the United States. This equated to approximately 70% of a company total client base there I was occupied last four years. I have strong experience with discussion, elaboration and implementation customer requirements as well as company’s needs. Demonstrated by my adeptness in Web server (LAMP) deploying, configuration, optimization, and protection as well as user-oriented history; expertise in problem solving with outstanding research skills, able to work efficiently and deliver results even without any solid background or experience in assigned area. I possess well-honed leadership and interpersonal skills and am experienced in supervising various IT professionals and engineers as well as experts in other technical fields. I am a reliable team player also capable of working independently and prioritizing tasks utilizing flexible approaches. I continue to learn new technologies for improving and increasing my skill, knowledge and mental.

TECHNICAL SKILLS
Software: MS Office; Open Office; MS Visio, Adobe Photoshop, CorelDraw, Camtasia, SoundForge, Vegas
Tools: RDP, RAdmin, TeamViewer, Putty, Subversion SVN, MySQL Query Browser, phpMyAdmin, 
VMware, MS Forefront, Kerio FireWall/Connect, Active Directory, M/Monit, Nagios 
Technologies: TCP/IP, HTTP, POP*, IMAP, SMTP, SMB, Firewall, wireless, DNS, FTP, IP-telephony 
PHP, HTML, DHTML, XHTML, XML, CSS, MySQL, Apache/IIS, Postfix, VPN,
LAMP, Plesk, H-Sphere, cPanel, ISPConfig, BaseCamp, Joomla, Wordpress, Drupal, CloudComputing, iptables 
Platforms: Windows XP/Vista/Windows 7, Windows Server 2003 - 2008 R2, Linux (CentOS/Debian)
Hardware: * Routers Linksys, Cisco, Tenda, Micronet
* VoIP Cisco, D-Link, Micronet

PROFESSIONAL EXPERIENCE
02/2007 – 10/2011 IT Engineer, Confidential, Bishkek, Kyrgyz Republic

Primary responsibilities:

• Managed the installation, configuration, maintenance, upgrade and backups of Windows and Linux web-servers for both company and clients.
• Deployed web-server (LAMP) stack on client machines, including customized CMS and optimization of the server configuration
• Administered and configured web-hosting Control Panels: CPanel, PLESK, DirectAdmin, H-Sphere, ISPConfig
• Managed and configured Firewalls for Windows (Kerio, Forefront) and Linux (iptables, apf, fail2ban)
• PHP* and Bash shell script developer/maintainer for multiple network services to improve interface for infrastructure monitoring, archiving and support management
• Installed, configured and managed MySQL service including backups, migration and optimization
• Created and optimized DBMS queries for CRM system for various company needs
• Ensured web-servers uptime stage with monitoring signal systems like M/Monit, Nagios and WatchDog.
• Served as the sole systems administrator providing expert oversight and direction in all aspects of networking (WAN / LAN / VPN / Wi-Fi / VoIP / DNS / DHCP etc.), with approximately 20 hosts used to design application and web-sites. Also solved Mobile Devices issues related with network environment.

Secondary responsibilities:

• As senior admin I provided technical level 2 & 3 support for clients with company products, custom software, and server configuration to fix various problems using Skype, TeamViewer and phone support for up to 80% US customer of total client base
• Established with customers regarding needed software functionality and custom development
• Maintained and optimized client web-sites and servers according to custom requirements
• Created text documentation and video tutorials for company software and custom web-site management
• Working with Bug tracking system and distribution of tasks for team members
• Led negotiations with partners and clients for custom projects identifying any technical requirements
• Supervising the maintenance of company’s web-servers and web-sites

Notable Accomplishments

• Developed and improved security measures for a web-sites/server which prevented 99.9% of hacker attacks
• Created shell-scripts to enable complete backups of processing data and system resources monitoring
• Developed and maintained unique IonCube license server for encoded commercial company products
• Assure 99.9% of web-server uptime due using monitoring and signaling systems

12/2000 – 02/2007 Senior System Administrator, “Confidential, Bishkek, Kyrgyz Republic

• Managed implementation, support and maintenance of computers and telecommunications systems
• Setup and managed FireWall. Specified varying levels of access to the Internet and resources depending the individual and their specific requirements
• Desktop and phone support of Windows * Pro and Windows XP Pro users
• Managed and maintained 50+ P.C. desktops with Windows 98/2000/XP and 5 printers
• Designed and implemented multi-DMZ instances with monitoring of network and server infrastructure for network, server and security monitoring as a root cause analysis and monitoring interface
• Managed inventory and renewed outdated hardware
• Utilized low cost solutions (including freeware where appropriate), gathered through diligent research to address network requirements
• Investigated hardware problems and either repaired or replaced problematic device
• Maintained Linux software application which distributed ringtones to cell phones by SMS request

Notable Accomplishments

• Provided helpdesk services for company staff, including researching and implementing request tracking software to streamline the submission and keep track of requests
• Successfully defined functional requirements, researched, purchased and implemented new broadcast software to replace obsolete broadcasting equipment
• Installed and administrated a 3 computer networks for Windows NT 4.0/Server 2003

06/1999 – 10/2000 IT Consultant, Confidential

• Supervised a 3 person team within the client support team
• Installed software patches and updates
• Isolated and troubleshot various network problems
• Mass computer hardware installation and O.S. integration
• Demonstrated communication skills to solve customer problems and provided personal training for clients
• Troubleshot servers, workstations, storage devices, printers and scanner installations and configuration of Windows and NT systems

EDUCATION
B.S. in IT Computer Networks