Objective

A motivated Networking professional with over 10 years’ experience in Information Technology looking to obtain a position with a company that capitalizes on my education and experience.

Skills

Server Administration, Virtualization, MDM, Wired and Wireless network administration/design, Protocol Analysis

• Hardware: Cisco Catalyst and Nexus series switches, Cisco branch routers and security appliances. HP Procurve switches, Aerohive/Extreme Access Points, Aerohive Hive Manager NG Cloud Controller, Juniper/Mist Access Points and cloud controller, Cisco Aironet WLAN controller, Cisco Aironet Access Points
• Software: Windows Server, Citrix Studio and Director, Cisco Umbrella Internet Gateway, Microsoft Office 365, Microsoft Azure Active Directory, Cylance Protect, VMWare vSphere, VMWare Workspace One powered by Airwatch, Mosyle for Business, Apple Business Manager, ESXi 5.5/6.x, Barracuda Email Security, Ekahau Site Survey Pro, Wireshark, tshark, tcpdump, Savvius Omnipeek
• Scripting Languages: Currently learning Bash, Python, and Powershell

Work Experience

Confidential

Systems/Network Administrator

Responsibilities:

• Worked closely with other IT colleagues, and Managed Services Helpdesk to coordinate and deliver on the overall mission statement and goals of the IT Business unit. Provided training sessions to users on IT related topics as needed or requested.
• Troubleshoot issues relating to all Wired and Wireless networks, User BYOD devices, Windows Server Infrastructure and Citrix Desktop Environments across all sites and production facilities Provided 24/7 remote support via email and phone, for colleagues at all locations during production season.
• Work with helpdesk staff to troubleshoot escalated user issues pertaining to all IT networks and related systems.
• Meet regularly with Helpdesk Management to document known issues and improve service.
• Keep track of all issues and projects using internal ticketing system.
• Update network documentation and training materials as needed.
• Projects implemented: 802.11 Network redesign - Redesigned 802.11 wireless networks for updated coverage and capacity requirements using Ekahau Site Survey Pro. Post validation surveys conducted to confirm designs.
• Centralized 802.11 Network upgrade - Replaced existing ADTRAN Bluesocket and HP 802.11 equipment, (802.11 b/g/n) at 13 project sites, (Including 3 Industrial manufacturing plants) with Aerohive/Extreme Access points, (802.11 AC) managed centrally with Hive Manager NG/ExtremeCloudIQ Cloud Controller.
• Centralized 802.3 Network upgrade - Replaced existing HP Procurve access layer switches with Cisco Catalyst switch platforms across 13 project sites.
• Created and managed user accounts, security groups, and group policy across multiple OU’s in Azure Active Directory.
• Migrated 700+ users from MS Exchange 2013 mailboxes to Office365 enterprise.
• Assisted in Data Center relocation project, Moving 30 physical servers, 130 VMs and core networking infrastructure.
• Assisted in migrating 700 Citrix desktops to new OS, (Windows 10) using Citrix Machine Creation services.
• Implemented Mobile Device Management solution using VMWare Workspace One, and Mosyle for Business.
• Wrote and Implemented company policies for mobile device access, guest network access and personal device onboarding within a “BYOD” environment.
• Managed yearly construction and wiring projects for network expansion in production facilities requiring coordination with vendors, contractors and installers to remain on schedule and within budget and project scope.

Confidential

NOC Support - Systems/Network Admin

Responsibilities:

• Worked closely with other NOC support staff to ensure quick and professional resolutions to all client issues.
• Provide tier 1 and 2 remote systems and network support for a variety of clients using Windows operating systems and software packages.
• Travelled to specific customer site bi-weekly to provide on-site support and systems/network/Citrix troubleshooting
• Participated in daily hand-off calls and meetings with NOC colleagues and management in order to ensure the most efficient resolutions for customer issues and support tickets.
• Updated incidents and resolutions in internal ticketing system.

State of California - Confidential

Computer Operator/Assistant Information Systems Analyst

Responsibilities:

• Provided tier 1 technical support for desktops, laptops, printers and mobile devices for staff at 2 district offices.
• Provide support for all IT client equipment and network connectivity.
• Manage print que for Electronic Claims File application and complete batch printing for legal and claims staff.
• Complete daily processing and check printing of all Worker’s Compensation checks for the regional office.
• Keep track of all issues and projects using internal ticketing system.
• Update network documentation and training materials as needed.
• Projects implemented: Migrated 500+ user desktops from Windows 2000 to Windows XP
• Assisted with physical Office moves/relocations of 100+ users
• Managed returns and re-imaging of Dell leased desktops.