SUMMARY

• Experienced IT professional with 10+ years of experience providing desktop support, Datacenter Operations/Network Operations Support, including troubleshooting, installing, upgrading, Maintaining and servicing multiple types of hardware and software including windows Server, Linux, VMware and Solaris.
• Expertise in building, configuring and upgrading HP - 7000 Enclosures with HP BL 460C, BL 620’s, BL 680’s containing Intel Processors, HP Integrity BL 870c i2 utilizing OA, VCEM, HP Virtual Connect Support Utility.
• Expertise in configuring Flex-10/Flex Fabric Shared Uplink Sets, SAN Fabrics on Virtual Connect Manager for BL460c, BL 680c g6/g7/g8/g9 on HP C7000 enclosure.
• Expertise in installation, management and configuration of C-7000blades including flex-10, Flex Fabric transreceivers configurations.
• Experience configuring and maintaining Cisco Catalyst 6500 switches utilizing Cisco IOS and CISCO NX-OS for Nexus 5ks/7ks.
• Experience defining RCA’s as part of the SLA’s to ensure all Severity 1 and 2 incidents are closed out accordingly.
• Expertise in building, configuring and upgrading CISCO 5108 Blade Server Chassis with CISCO B200’s, B230’s, B250’s, USCM, HP C-7000, BL 460’s, BL 620’s, HP Integrity BL 870c i2 utilizing OA, VCEM, HP Virtual Connect Support Utility.
• Experience in creating WWPN, WWNN and IQN Pools for FC and iSCSI Storage connectivity for storage provisioning on UCS profiles.
• Experience in pre-provisioning new Cisco UCS service profiles from service profile templates designed for various projects.
• Activities related to VMware Infrastructure- OS and application Installations, New user Creations, File Permissions, maintenance of day-day activities and Performance Monitoring.
• Experience in installing, maintaining and managing various rack mounted and Blade servers from Dell, HP, IBM and UC on Cisco UCS.
• Administering Microsoft Windows 2010, Windows 2016, Windows 2019 and NT Server Environments, Active Directory, DNS, DHCP.

TECHNICAL SKILLS

Hardware: HP BL460C, BL 620’s, BL 680’s C-7000, ILO, OA, VCM, CISCO UCS B200’s, B250’s M2/M3

Racks and Cabling: Installation of Hardware HP, UCS Enclosures, EMC VMAX, VNX, Cable Management.

Storage: Net App 6240, 6040 FAS Solutions, IBM Storage Solutions, EMC VNX, EMC VMAX

Microsoft: Windows Server (2019,2016,2012, 2008 and 2003), Windows Vista, Windows 7, Windows XP, Windows 10

Linux: Red Hat Enterprise Linux 4.x/5.x/6.x, SUSE 10.3/11/.1

PROFESSIONAL EXPERIENCE

Confidential

Data center Engineer

Responsibilities:

• Maintain and utilize up-to-date knowledge of Microsoft’s ticketing system and state of the art technology to resolve client’s needs, assisting 50+ clients each day with various technical issues.
• Troubleshoot Hyper-V, VMware ESX, Windows Server, Active Directory, and physical infrastructure issues that may occur.
• Supporting deployment of on-site DC physical infrastructure including Servers, NetDevices, SANS, Window Server OS, Mac’s, Desktop, Mini desktops, Laptops and Phones.
• Installed and configured ESXI 6.0/ESXI 6.5 hosts on servers, HP ProLiant and Dell Racks.
• Along with VMWare, the client also used HYPER-V for Window servers.
• Supporting parts/component replacement and physical hardware troubleshooting
• Racking and installing servers Running copper and fiber cables Loading OS and troubleshooting LAN hardware/connectivity Provide on­site and remote troubleshooting and diagnosis of various computer and networking systems.
• Perform upgrades, configuration maintenance, and repairs of system hardware and software Placed devices in cabinets according to instructions from hardware power and placement team.
• Collaborate with Windows, Linux, and Server teams and other department stakeholders to provide valuable system processes that support business needs and moderate the resolution of conflicting needs.
• Conduct regular server maintenance by updating firmware, upgrading hardware, including RAM, PCI cards, and hard drives.
• Installing, replacing or removing equipment components (such as a router/switch card memory, hard drives, PCI cards etc.) Troubleshooting of unreachable systems (Servers, Network Devices, and Security Devices etc.).
• Initial server set up of new and used servers (Dell, HP, IBM & Cisco UCS C-Series), including software, network configuration and cabling of network and power.
• Provide 24x7x365 operation, monitoring, management, reporting and maintenance of multiplatform computer systems Participate in the installation, engineering, maintenance, and support of hardware systems and operating systems.
• Monitor and support the enterprise-wide LAN/WAN infrastructure as tier one support for network engineering staff
• Follow all IT policies, procedures and processes.
• Improved efficiency and productivity by reorganized and labeling Ethernet and fiber cables to allow for easy tracing and identification.
• As required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
• Identify, classify, analyze, resolve, report, document, and manage system hardware and software problems.
• Continual monitoring of Data Center Support queues, troubleshoot and diagnose hardware problems.
• Performing Data Center walkthrough verifying alerts for PDUs, HVACs and RPPs.
• Maintained all Microsoft Data center security/safety protocols in the environment.
• Utilize troubleshooting methodology to assist various IT teams in analyzing problems and resolving Data Center issues.
• Follow established guidelines and procedures for documenting and tracking problems and incidents.

Confidential

Senior System Engineer

Responsibilities:

• Creating, installing, configuring and administering virtual machines, installing and configure guest operating system on the VMs (Windows and Linux).
• Experience in Package management using RPM and YUM in Red Hat Linux and experience in file systems like LVM, SVM and troubleshooting disk space issues.
• Installing, configuring and troubleshooting VMware ESX/ESXI servers, vCenter server, VMware, VI suite, vSphere Client and VMware Workstation.
• Creation of volume groups and logical volumes using Logical Volume Manager (LVM).
• Manage and maintain resources in VMware environment using vSphere client.
• Perform general system maintenance as required, including upgrades, patches and optimization.
• Experience in VMware vMotion, storage vMotion, High Availability (HA), Distributed Resource Scheduler (DRS) and vCenter Orchestration.
• Experience administering AD including Users, Computers, Organizational Units, and Group Policies.
• Installing and configuring vCenter Update Manager for installing ESXI patches.
• Deploying OVA/OVF templates to build VMware virtual machines.
• Managing VMs and nodes by using SSH clients like PUTTY and Cygwin.
• Plan, implement and configure Fault Tolerance (FT) solutions for servers.
• Created and configured alarms and notifications triggers to monitor servers and performance.
• Troubleshoot hardware/software and manage software licensing.
• Implemented distributed switch across cluster and configured port grouping.
• Hands on experience in storage management including VMFS expansion, thin/thick provisioning mount point and LUN creation using RAID technologies.
• Configured systems using multiple VLAN and VSAN.
• Experience in P2V, V2V migration using VMware vCenter Converter.

Confidential

System Engineer

Responsibilities:

• Integration between Patrol and BEM and in turn Alarm Point.
• Make provision for delivering services to large base of customers/end users from various internal & external clients by using Enterprise Management solutions consisting of various EMS Tools like BMC Event Manager, BMC Patrol Central Console, BMC Patrol etc.
• Administering and Patching BMC portal, Patrol agents, RSMs and Patrol Console. Loading, administering Knowledge Modules (KMs) on Patrol agent systems using the Patrol 7.x Console.
• Work in close coordination of the vendor for patching and troubleshooting of issues in BMC Performance Manager, BMC Patrol Central, and RSMs for enhancing the services rendered to the clients.
• Configure & manage monitoring solutions (both agents based & agent less) for a large base of internal and external clients having infrastructure devices running Win2K, Linux, Solaris, HP and AIX & UNIX OS, Cisco IOS etc. around the globe.
• Manage & maintain the BMC Patrol Express environment & work on the transition of the elements to BMC Performance Manager (BPM).
• Troubleshoot the environment for monitoring issues, identifying the root causes of monitoring failure, alert generation, and ticket generation failures; patching the tool that caused known issues as identified by Vendor.
• Identifying underlying network issues, deficient / faulty enterprise integration to notify the architecture team that helps in stabilizing the environment.
• Manage monitoring thresholds in BMC Performance Manager for elements (which include servers, Databases, Routers, OS process, Log files etc.) by assigning them with respective parameter sets & configuring requisite Alarm definitions.
• Work closely with Different teams like DBA’s, Unix Admins, Intel/Windows Admin, MB/Java Admins, Security Admins to Identify respective requirements & setup Patrol Infrastructure.
• Troubleshoot to resolve various problems in the customer environments by analyzing respective component logs.
• Upgrade/Migrate the various components of Patrol to the latest versions as per requirement.
• Implement Fix packs and Service Packs.
• Co-ordinate with R&D, Sales, management team while working on issue escalations.
• Create, Manage and publish Knowledge Articles. Create Lab setup with complete Monitoring infrastructure.
• ITIL V3 foundation internal training and certified.