SUMMARY

• Creative problem - solver known for quickly figuring out any technical issue involving servers, switches, routers, monitors, or computer networks.
• Equally skilled in the people side of technology empathetically connects and communicates with management, team members, and end-users.
• Calm under pressure, self-driven and detail-oriented; works effectively with little supervision and engages in constant learning.

TECHNICAL SKILLS

HARDWARE: Cloud Computing Virtualization Networks Routers (Cisco, Arista Universal Cloud Network) Netgear Netcore Netapp Datacenter Nexus NX - 0S OTV Cisco Nexus 2k/5k/7k/9k (9300, 9407) Cisco Network Convergence System 2000 (DWDM) Switches Servers (Cisco, HP, Dell, Super Micro, ZT, Compaq, IBM) F5 Load Balancers Viptela Nutanix ASA 5510 Firewall UPS SFP Fluke Networks DX5000 Rig Expert IT-24 Praxsym 5.8 T-meter Netscout Onetouch Network Analyzer RAID Toner Probe

OPERATING SYSTEMS: Windows Mac OS Linux MS - DOS Cisco IOS Arista EOS (extensible operating system) Python

SOFTWARE: Arista Universal Cloud Network SaaS Active Directory Thomson One Citrix ESXi Hypervisor Hyper V VMware Vsphere Xen Server Exchange Sage Act Pro Antivirus Corporate Norton Anti - spam Bitdefender Bitlocker Backup & Restores Exchange GPO VPN Visio CCleaner Malwarebytes PASW SPSS SAWIN N-Central Monitoring software Netpro Alliance Java Adobe Microsoft Lync Microsoft Office SAP PKI Putty MYDAY REMEDY Zoho Desk Solarwinds Nagios CVP Cloud Vision Big Fix Patch Management RAID

PROFESSIONAL EXPERIENCE

Confidential, Vienna, VA

Datacenter NOC Technician/Network Engineer

Responsibilities:

• Weekly Change Tasks Branch Device Replacements, Circuit Upgrades, Emergency Changes.
• Power Outages - Power Outage Procedures, identification restoration etc.
• Circuits - Troubleshooting (port bouncing etc.), error identification, Primary Configurations, Backup/Anira Configurations, Interfaces on branch & remote ATM sites (vlans), UVN Circuits, Circuit referrals (Primary and Backup Anira.
• Configurations - Ansible enabled, Branch Router & Switch, Remote ATM Router & Switch.
• Ticketing - Incidents (Circuits), RF’s (Phone Blocks), ITSM ticketing, Moogsoft (DCM Focused alerts), Solarwinds.
• Everyday Applications - ARMT, Secure CRT/Putty, WebEx Teams, AT&T/Comcast Portal, Phone Database, Everyday Phone calls (ATM/miscellaneous troubleshooting)
• ISE (Identity Services Engine) - Authentication policies, Whitelisting.

Confidential, Middletown, VA

Datacenter NOC Lead/Network Engineer

Responsibilities:

• Rose to the challenge of a demanding role as the sole onsite Network Engineer in charge of help desk and ticketing system; generated 1,000+ log entries worked 500+ tickets.
• Achieved a high rate of customer satisfaction; increased ticket closures by 37% with 100% positive customer feedback. Contributed to revenue growth by increasing ticket support billable revenue by 32%.
• Played a key role in modernizing a recently acquired data center. With no documentation from the prior owner, collaborated on reverse-engineering the center to enable access to devices. Updated networking equipment and coordinated client data migration with no interruption of service.
• Quickly resolved all major issues for ex. when cabling team mistake caused potential customer outage; calmly worked under intense pressure with Cisco TAC to identify and repair the issue to restore data availability. Avoided Power loss to customer racks during Power cutover. Restored LAN/WAN connectivity to employees/clients during Hardware malfunction
• Kept impeccable documentation including data center floor plans and customer equipment inventory.
• Maintained network security by overseeing regular security software patches, and reduced risk by introducing access control lists over remote management lines.
• Performed multiple services as needed ; trained technicians configured data center network devices, troubleshoot servers, redundant power to racks and devices, provide desktop support, server support, network support, Layer 1 - 3 support
• · Responsible for providing technical support for troubleshooting and resolving hardware, software, peripheral equipment, and network problems for clients/users. Clients such as Marine Corps, PBS, Quantum, ISPs such as Shentel, Comcast, Verizon, Equinix, Hurricane Electric. Users such as Four Square inc. Cardinal Energy. assist with Data Center Facilities services. Data Center Network Policy Creation and Documentation.
• · Working knowledge of Office 365, Cisco devices, VMware, Nutanix, Windows Server, Active Directory and Group Policy, installation, maintenance, and repair for various software applications, hardware, and printer configuration in Active Directory.
• · Working with servers, Cisco 9K switches Catalyst 9400 series, Catalyst 6500 series WS-X6148-GE-TX. and ASA firewalls 5520 series FPR2100 series active standby pair, Catalyst 3550 series PoE, Catalyst 9300 PoE+ 48 PoE, Avaya phone switches. Troubleshoots and diagnoses reported problems and works to understand and correct problems; builds rapport and elicits problem/request details; reports progress/results to staff and management in a timely manner. Tests fixes to ensure reported problem has been adequately resolved. Identifies software anomalies; tests anomalies to verify and determine scenarios under which they occur; documents verified anomalies.
• · Using defined escalation methodology escalates complex problems. Develops recommendations for enhancements to company technology and communicates them to Manager. Manages Cabling Teams/Noc Team Coordinates Migrations with CCIE Architect and PMP management professionals.
• · Data Center rack configurations, including the placement and power requirements needed to accommodate client requests. Installation of rack smart PDU’s for power monitoring.
• · Maintain data center floor plans including customer information and equipment inventory.
• · Manage Data Center facilities security software. Ensure that all facilities software is under current support and has been patched every 60 days.
• · Works with 3rd party venders such as Electricians to ensure proper installation of required power to client racks L5-20 L5-30 L6-30.

Confidential

Datacenter Network Engineer

Responsibilities:

• Supported a virtual extensible LAN (VXLAN) for energy company client; logically connected two geographically separated data centers to increase scalability and redundancy. Experience Configuring Nexus 5k,7K,9K for Data Center OTV and using Vmware workstation/Virtual Box to test/deploy Arista devices and configuration changes in a simulated client lab environment
• Advanced understanding of Cisco Routers and switches
• Routing and Switching experience with Cisco IOS and NX - OS (Cisco 2900, 3900, ASR, 3750, 4500, 6500, Nexus 2k/5k/7k)
• Firewall and load balancing implementation experience F5 Big IP, Palo Alto, Viptela, SevOne application monitoring
• Experience configuring Nexus 5k,7K,9K switches for Datacenter OTV (extending Vlan over multipleData centers)
• Advanced understanding and proficiency with Arista EOS, UCN (Universal Cloud Network, Arista Zero Touch Provisioning MLAG, Data Center Interconnect, and VMware lab configuration to simulate production environments for safe testing purposes)
• Compute: CQ, storage leafs7280QRA-C36S,spines 7260CX3-64, Management leaf: 7020TR-48, Management leaf: 7020TR-48, Management Aggregation: 7050SX-128, OOB management switches: 7010T-48, DCI: 7280SR-48C6 understanding of route reflection including in spine leaf configurations

Confidential, Rockville, MD

Network Technician

Responsibilities:

• Delivered mesh networks with reliability and redundancy , using radio access points, WIDS, Cisco 2500 series. Cisco 3750 Series

Confidential, Ashburn, VA

Data Center Technician

Responsibilities:

• Named a top performer in East Coast region for monthly ticket resolution. Weekend ticket resolution competiton winner. “Queue Killer” Accolades received for 100 tickets resolved in 1 week.
• Provided a variety of services Primary On-call tech for Rack down Support including layer 1-3 Network support, Linux administration skills for EC2, S3 and Prod Servers, preventative maintenance, system monitoring, firmware updates, security, and server repair. Advanced understanding of Storage and Data Center Network Infrastructure
• Experience starting up New Data Center Clusters with focus on Network Connectivity and Server Support
• Improved team performance by training technicians on processes and procedures.

Confidential, Leesburg, VA

Repair Agent

Responsibilities:

• Provided a strong customer experience by working quickly to accurately diagnose technology issues and communicating clearly when providing solution recommendations.
• Demonstrated an ability to prioritize and multi-task in a fast-moving environment.

Confidential, Stamford, CT

IT Technician

Responsibilities:

• Supported a business relocation by assisting with a pre-move inventory of PCs, monitors, network, and phone connections.

Confidential, Tamford, CT

NOC Network Operations Consultant

Responsibilities:

• Exceeded end-user expectations with level 1 and 2 support for end users; quickly researched hardware and software problems, conducted root cause analysis, and delivered fixes to keep clients productive.