IT Technician Resume Profile

EXPERIENCE:

Confidential

Infrastructure Support Engineer

Network and Systems Administrator for international manufacturing company
VMWare virtualization of servers and CNC machines
Global support and deployment for Riverbed Steelhead
Administers and updates coding for Cisco LWAPP controllers
Supports multiple branch locations
Solarwinds Monitoring
Implementation of SAP FrontEnd interaction with current ERP system.
Ensure the security of networks and monitor system backups Back-up Exec
Configure and administrate VOIP user accounts Cisco Unified 10 and UNITY 10
Managed implementation of company-wide conversion to a newer version of Syteline ERP system
Create user network accounts and security policy groups within Active Directory
Monitor and manage print queues and Zebra label printers.
Responsible for testing and user training of newly implemented software Win 8, Office 2010, GoToMeeting, Google Drive, SharePoint, Communicator 2007, Cisco Jabber
Troubleshoot VPN connections for field users
Utilize Altiris for inventory management, licensing imaging of personal computers and laptops
Ensure compliance with Corporate IT policies are adhered to by all users

Confidential

IS Support

Created user network accounts and security policy groups within Active Directory
Provided world-wide IS phone support for all company branches
As team-lead for newly created IS support department, served as the sole contact to support all Spanish-speaking branches
Produced an IS Support manual covering various topics regarding supported applications
Imaged new personal computers and added them to the domain
Generated Lotus Notes user accounts and provided full support of the application
Assisted in effectively resolving all application issues throughout the company by evaluating open issues and determining the proper channel for resolution
Enabled, reset and provided limited technical support for J.D. Edwards user accounts
Created and supported Citrix accounts
Assisted remote users with Cisco VPN Client and Citrix RSA token login problems
Supported Windows XP and Windows Vista

Confidential

IT Technician

Provided wide-ranging technical support to clients throughout the Southeastern U.S.
Networked internal data through the administration of providing client access
Supported Windows Server 2003, Windows XP, Windows 2000, and Windows 98SE
Installed and configured various personal computers, routers, switches, and modems
Made various RJ45 and RJ11 Category 5 cables crossed, straight, and roll-over
Configured DB9's and DB25's reverse or straight as needed
Provided limited Telco support of DSL, ISDN, POTS, and other leased lines
Ensured client systems were fully operational through routine system assessments
Effectively balanced normal work flow while prioritizing open client issues
Assessed configuration problems for all venues and box offices
Maintained assets by input of asset tags and serial numbers into the Remedy Inventory System
Determined if on-site client support was necessary through initial phone support and remote troubleshooting of issues
Upgraded client systems and provided instruction regarding equipment use as needed to maintain efficiency
Maintained documentation regarding technical support issues