Programmer Analyst Resume Profile

Profile

Accomplished and reliable IT professional with a track record of success in Analyst and Liaison-related roles. Exhibit superior interpersonal skills while collaborating with all organizational levels. Go above and beyond to meet and exceed organizational objectives. Areas of expertise include the following:

Operations Analysis	Production Support	Programming	Customer Service
System Administration	Vendor Relations	Reporting	Client Relations
Scheduling / Planning	Quality Assurance	Automation	Issue Resolution
System Maintenance	Disaster Recovery	Compliance	Troubleshooting

Select Highlights

Created, implemented, and analyzed results of parallel batch processing while overseeing a data center transition from Albany, NY to Rosemont, IL for Health Management Systems.
Excelled as an on-site liaison for production processing conversions during a consolidation of two Blue Cross and Blue Shield locations in New York.
Achieved Excellence in Technology award at Computer Science Corporation CSC .
Facilitated pertinent production support initiatives for the State of North Carolina's Medicaid Management Information Systems implementation at CSC.
Maintained continuous workflows within various environments by continually meeting daily deadlines and resolving key issues in rapid fashion.

Career Track

Confidential

System Administrator Leader / Production Operations Team Lead

Initiate technical and team management activities involving system and database administration.
Ensure that all client inquiries and system issues are addressed promptly.
Supervise an eight-member team responsible for functions such as scheduling administration, mainframe automation, file transfer, and report management.

Confidential

System Administrator Professional / Automation Analyst

Offered support for CA/OPSMVS System Automation functions in an IBM z/OS V1.5 parallel sysplex 10 lpar environment.
Assumed accountability for the analysis, implementation, and administration of CA/OPSMVS rules involving systems programming, testing, and production environments.

Confidential

MTSA Systems Support

Offered 24/7 support for Medicaid CICS/COBOL applications in an IBM OS/390 v2.10 environment with ROSCOE/TSO/ISPF/SDSF WINDOWS XP workstation and LIBRARIAN change management.
Analyzed/administered testing functions for CA-VIEW reviewed testing environment of CA-DELIVER.
Designed OPUS forms prior to the implementation of Phase II EMedNY.
Resolved issues involving various applications and vendor system software.

Confidential

Senior Programmer Analyst

Programmer Analyst

Lead Operations Analyst

Tended to issues associated with Blue Cross Blue Shield client CICS/COBOL applications in an OS/390 environment with TSO/ISPF/SDSF workstation and PANVALET change management.
Utilized ABEND-AID and XPEDITER to troubleshoot and de-bug pertinent issues as well as resolve varying program and hardware issues.
Customized tracking software and conducted impact analysis of ITS/HPA/ALIM software releases.
Coordinated change management initiatives for the implementation of software releases, deliverables, and technical bulletins.
Designed test and production schedules to meet processing requirements.
Reported on program and data level issues, coordinated with Technical Support to resolve system issues.
Created/altered VSAM databases and altered schedules.
Analyzed failed network transmissions and recovered/retransmitted data.
Utilized Microsoft Word, Excel and other tools/applications for reporting and documentation purposes.
Installed, tested, and implemented all outside vendor claims processing software.
Designed and documented Disaster Recovery procedures.
Analyzed data/resource requirements and performed conversion activities, backups, and restores for multiple Data Center migrations.
Reviewed/revised all test and production jobs, scheduling requirements, and files to ensure efficiency and adherence to Data Center standards and procedures.
Educated programmers on JCL/PROC set-up, resource utilization, data archival, and testing procedures.
Additional Roles: Senior Operations Analyst Health Management Systems Shift Manager Health Management Systems Customer Service Clerk First National Bank Lead Computer Operator Health Management Systems

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