Summary of Qualifications

Highly certified and experienced IT professional with a deep understanding of business, highly skilled in identifying opportunities for efficiency and productivity. Results driven with a proven track record of identifying challenges and implementing solutions with the goal of assisting various business units in overcoming challenges. Able to unite and lead groups to collaborate and work together to accomplish common goals.

Employment

Sr. Systems Engineer

Confidential

• Day to day responsibilities include administration of VMware vSphere 5.0 including Site Recovery Manager , Exchange 2010, Citrix XenApp and Orion monitoring and management platform.
• Mentoring of other engineers in their respective areas of responsibility.
• Responsible for the overall health of the network including capacity planning and budgeting.
• Lead design to implement VDI using XenDesktop to credit union branches. Deployed 140 thin clients and new virtual desktops with little disruption to branch operations, creating a consistent user experience within the environment, streamlining training and scalability.
• Responsible for the implementation of Orion monitoring and management platform. This included the setup of a meaningful alerting structure, reporting network resource usage, as well as identification of network issues to be corrected.
• Identified and corrected multiple link issues on the network, increasing network transfer rates as well as shortening windows for replication of backup data.
• Overhauled disk to disk backup system increasing efficiencies and decreasing backup windows while streamlining processes to allow for very low maintenance of the backup system.
• Setup and streamlined ticketing systems to allow for a more automated and load balanced approach to managing the helpdesk and project environment.
• Lead the evaluation, procurement, and cutover of spam and mail encryption system.
• Lead project team to implement disaster recovery strategy using EMC VNX Mirrorview replication as well as VMware Site Recovery Manager.
• Active team member for BCP planning and strategy.
• Negotiated Microsoft EA agreement, decreasing the cost by 11,000 per year.
• Leveraged EA benefits to reduce AV costs by over 15,000 per year.
• Responsible for listing budget items around Backup and Recovery, VMWare, Microsoft Licensing, UCS/Server hardware, XenApp licensing and review of other engineer's budgets before being sent to management for approval.
• Implemented SCCM Patch Management solution.

Sr. Systems Engineer

Confidential

• Performed review of patch management, revamping the process and spearheading changes to bring up patch scores and reduce patch failures by 60
• Identified problem servers for customers and architected solutions to help streamline processes and increase productivity and efficiency
• Configure, install, and support server, storage, pc's, mobile phones, and networking devices
• Worked on multiple projects to virtualize server environments on VMware ESX and ESXi, including vCenter
• Implemented Citrix Xenapp 5.0 for internal applications, giving Engineering and Sales teams the ability to work securely from any internet connection
• Troubleshoot daily service issues for internal and external customer base
• Performed roll out of switching infrastructure for multi-site client to increase availability of LAN and WAN communications, removing hubs from remote sites and identifying cabling issues
• Developed, refined, modified monitoring sets for proactive monitoring platform to remove false alerting and streamline helpdesk functionality and productivity, increasing revenue margins on service agreements
• Worked with Sales team on presales engagements to assess problems and address areas of concern
• Reviewed and created processes to increase SLA's and make operations scalable
• Work on projects from design to implementation

Systems Engineer

Confidential

• Hired to take over lead support position when entire infrastructure team resigned during a corporate merger
• Designed entire Windows Server 2008 Directory Services infrastructure including Security GPO, DNS, WINS, Printing, and desktop configuration using Grop Policy and Group Policy Preferences
• Designed migration strategy to bring a 5 site, 8 domain, 3 forest infrastructure to a single domain/single forest infrastructure
• Designed backup and disaster recovery plan

Network Engineer

Confidential

• Team lead for Microsoft and Backup Teams
• Lead research and deployment of Daylight Saving Time patches for 40 domains
• Developed backup audit procedure and scheduling to ensure all customer data is protected
• Designed and deployed a 20 site Active Directory topology to relieve bandwidth issues from central office location
• Setup procedures and policies for deployment of servers and workstations
• Domain upgrades and implementations
• Exchange Deployment and maintenance
• Windows 2000/2003 Setup and Deployment
• Disaster Recovery planning
• Veritas/Backup Exec installation and configuration
• Active Sync/Blackberry Enterprise Server BES deployment
• Citrix Server maintenance
• Maintain Cisco switches and firewalls

Skills

HP Servers, Dell Servers, Cisco/HP Switches, Cisco Routers, Colo Facilities, Citrix/XenApp, Windows Server 2003/2008, Windows XP/Vista/7, Printers, ConnectWise, Kaseya, Autotask, TrackIt, Cisco ASA, Exchange 2003/2007/2010, Terminal Services, SQL Server, Active Directory, GPO's, Login Scripts, WINS, DNS, DHCP, BlackBerry Server, Active Sync, Project Management, WSUS, Windows Patch Management, VMWare, Leadership, Documentation, Microsoft Office, XenDesktop, Site Recovery Manager, Cisco UCS, Vendor Negotiation, Budgeting