Experienced IT professional with strong technical skills and proven track record in systems management.

OBJECTIVE

To continue my networking and telecommunications skills and use them to improve my skill sets for a technical position.

PROFESSIONAL EXPERIENCE

Confidential

• Managed wireless network for PCs and hand scanners
• Install data and voice drops in offices
• Managed telephones lines and communications

Confidential

• Installed phone system
• Install data and voice drops in offices
• Setup incoming/outgoing phone lines
• MAC work

Confidential

Telecommunications / network specialist

• At Handleman we used video over IP to conference our out of the country offices which were in Canada Puerto Rico and the England. This was done over a T3 digital circuit that was integrated in our Cisco switch. I installed and maintained the cabling and circuit
• I installed VoIP circuits cards in our Nortel 61C PBX switch as well as integrated our Meridian and Polycom VoIP phones in our Catalyst 4000 and 6500 units
• I setup servers with IP host address as well as storage devices with static and dynamic address
• Setup and maintained voicemail boxes with Nortel Communications server and integrated them into MS Outlook
• Install data and voice drops in offices
• Audit CO incoming/outgoing telephone lines T1 T3 and data lines for satellite offices.
• Tested incoming Centex CO lines incoming/outgoing trunks
• Setup monitored Nortel PBX equipment for voice and data applications, including VoIP and CITRIX
• Maintained Cisco routers and Switches in the PRN/MPLS environment
• Cisco 25xx, 26xx,17xx, 36xx, Catalyst 4000 and 6500
• Installed / maintained cabling of network drops throughout the business
• Communicated and coordinated outages and repairs with vendors including Qwest, ATT, Rogers etc.
• Reviewed billing information
• Setup wireless devices including Blackberry for Outlook email

Confidential

Telecommunications / network specialist

Install configure Nortel and Cisco equipment for LAN / WAN operation, decommission outdated voice/data circuits for VoIP

Confidential

Telecommunications / network specialist

Install data and voice drops in offices

Audit CO incoming/outgoing telephone lines T1 T3 and data lines for satellite offices. Install data and voice drops in offices, repair Norstar, Panasonic, Nitsuko, Nortel BCM key systems for offices, configure servers and workstations. IVR systems for call management for the State of Mi.

Confidential

Setup and configure VoIP systems using Cisco 2950 switches and 1700 routers for Covad reseller. Configuring call flows and hunt groups for ACD services dashboard . Audit LEC trunk usage

Loading IOS and firmware upgrades to 7960 and 7940 phones, 2950 switch, 1700 routers.

Confidential

Assigned drop locations data and voice all store upgrades and configuration changes. Tested data cognitively, integerity for new and moved equipment TCPIP, FTP with the aid of Nortel and Trackmaster software.

Confidential

Telecommunications / network specialist

• Setup and configured network for VoIP connectivity
• Coordinated Frame and new system installs in 7 offices for VoIP traffic including IP addressing scheme
• Configured all PCs and operating systems including 98, 98SE, 2000, XP and server software
• Managed VPN and Cisco PIX firewall
• Managed Telephone systems including MACs, trunks, account
• Administered E-mail accounts for 200 users Exchange services
• Installed and repaired LAN/WAN communications links 10/100/1000
• Configured Layer 2 and 3 3com and Cisco Netgear Linksys Dell ADTRAN

Confidential

Project Specialist / Inspector

Inspected and coordinated electrical and telecommunication equipment installations and setup at new schools.

• Connected IT infrastructure all new schools and classrooms for the Detroit Public Schools to central office 13 schools 300 plus classrooms
• Inspected wiring, PCs Servers, PBX telephone switching equipment to assured connectivity throughout classrooms and schools
• Configured Windows 2000, NT, Cisco 3600, 4500 and paradyn hardware/software
• Advised general contractor and engineers about equipment location and configurations
• Technical liaison for school administrators and DPS IT staff
• Performed system / router / switch installations

Confidential

Telecommunications Specialist

• Installed and maintained PC's and servers win 2000/ NT for connectivity
• for call centers 300 users locally and 200 via remote including International calls
• Daily backup and maintenance of local and remote PBX data centers and databases
• Built ACD call routes in Seiman/Rolm and ASPECT PBX for call centers including VoIP and Portal.
• Rebuilt and maintained telecommunications facilities wiring, HUBs and switches
• MACs and voice mail maintenance and backups
• Installed and repaired LAN/WAN communications links 10/100/1000 fiber
• Audited telephone charges and contracts.
• Call Center Management IVR and CTI, MACS
• Configured Layer 2 and 3 3com and Cisco Netgear Linksys Dell ADTRAN

Confidential

Telecommunications LAN / Wan Specialist

• Oversaw and configured Y2k upgrade on Win NT 3.1 and 4.0 servers for networking users.
• Upgraded all PC's different manufacture's for relevant software use including Microsoft Exchange and Office
• Oversaw and insured Meridian PBX switch upgrade and Y2k conversion
• Managed LAN WAN upgrade including infrastructure wiring Hubs and Switches .
• Configured Layer 2 and 3 3com and Cisco Netgear Linksys Dell ADTRAN
• Responsible for monitoring and repairing telecomm systems servers.
• Audited telephone charges and contracts
• ACD, Symposium, Meridian Mail, IVR and CTI, MACS
• Call Center Management

Confidential

Project Specialist

• Installed and maintained routers and switches for the STOMI State Of Michigan network.
• Trouble shot T1 and T3 circuits.
• Installed T1 and T3 routes.
• Configured Layer 2 and 3 Cisco ADTRAN

Confidential

System Administrator

• Administered WAN and LAN infrastructure and Internet for all offices
• Installed and upgraded NASDAQ servers and Clients Win NT UNIX for over 500 users throughout the US for NASDAQ market traders
• Maintained system hardware for stock traders quoting and news systems including Bloomberg Financials NASDAQ
• Maintained and upgraded financial systems and servers
• AS400,RS2000
• Performed hardware maintenance and upgrades on all PC's including market traders , servers Novell, NT, OS2, UNIX Setup DNS server for Internet/Intranet clients
• Installed and upgraded web servers Administered software distribution and remote installations. Configured and maintained SNA clients Managed RTI News Machine Application running on OS/2 and NT Provided network troubleshooting and diagnostics
• Upgraded OS and MIPS applications Configured Layer 2 and 3 3com and Cisco Netgear Linksys Dell ADTRAN
• Maintained users' live market data and historical quotes Managed software distribution systems for 200 offices
• Created SNA server to AS/400 interface Trained personal

Confidential

Computer specialist

• Built and repaired all PCs from 8088 XT to 80486 AT
• Oversaw new equipment testing.
• Tested and confirmed defective equipment.
• Trained personnel.

Confidential

Computer technician

• Tested and troubled shot mainframe computers and IO 308X 309X
• Detroit
• Field engineer
• Troubleshot and repaired all IO and 308X 309X systems for banking community
• Liaison for client training on new products
• SUMMARY OF QUALIFICATIONS Over 20 years experience in computer hardware including IBM mainframes and PC's, Printers, scanners.
• Large Wan over 200 offices
• Over 10 years of PBX switch experience including IVR, CTI, call flow mapping.
• Frame Relay, T1, DS3, Centrex
• Proficient in networking topologies / protocols
• Outstanding technical and trouble shooting skills
• COMPUTER SKILLS NETWORKING TCP/IP, SNA, NIS, DNS, NFS EITHERNET SOFTWARE APPLICATIONS Microsoft Office Word, Excel, Exchange,Access, PowerPoint, Outlook , Visio,
• OPERATING SYSTEMS Windows 95/98/NT/2000/XP/Vista, Novell, Linux, UNIX, OS2
• Windows Server 2000, 2003 AIX HARDWARE
• IBM 308X 309X main frames
• PC ASUS MSI Intel Pentium Duron Celeron
• SCSI II Kingston Seagate Western Digital
• 3com Compaq Dell Toshiba laptops
• Alpha, X86 /Intel platform IBM 808X 809X IBM Pservers
• Nortel/Bay Networks, Cisco
• Meridian/Nortel PBX
• Seimen / Rolm PBX
• ASPECT PBX
• Comdial Key Systems
• Voice Mail Servers