| Confidential Technician - Worked with various personalities and performed different rolls for each client
- Traveled to client locations as well as remote work for the same clients when emergencies arose
- Training on becoming a Citrix Engineer by delving deeper into Active Directory and GPO
- Documented changes on network work performed for clients and created documents for software tutorials as well as policies
- Supported Servers, Desktops, Laptops, Thinclients, Terminal Users
- Initiated Server migration from Server 2003 to either Server 2008 or 2012 depending on the need
- Tools/Software frequently used:
- WSUS Staged and performed Windows Patch management for desktops
- Acronis True Image Installed images onto existing desktops and laptops
- Secunia CSI 6 and CSI 7 Installed and configured upgrade from CSI 6 to CSI 7 and performed patch management for 3rd party software through WSUS
- ConnectWise Entered time and description of work performed
- GPO and GPEdit Ensured functionality within GPO and GPEdit, cleaned up rules, applied new and needed rules to existing infrastructure
- Server 2003 through 2012 Both installed and maintained these servers in VMWare
- Exchange 2010 and Exchange 365 online only Maintained only
- VMWare/vSphere Checked alarms, install updates, increase or decrease server specs accordingly
- Workstation Maintain users profiles on existing infrastructure
- Active Directory Edit, maintain, and configure existing OUs, security groups, users and computers as well as clean up existing infrastructure I am currently studying this extensively above and beyond normal System Administrators to move into becoming a Citrix Engineer
- SpiceWorks for ticketing One client used Spiceworks for ticketing, I also used it to configure reports for the existing network
- Office 2003 through Office 365 Upgraded, configured, maintained, and did troubleshooting for Office
- oeeam Ensured backups were running daily, recovered files from Veeam, and did troubleshooting of backups that failed
Confidential Infrastructure Analyst - Assist in a global team in the administration of Deere's server environment
- Administer, implement, support, and troubleshoot issues in Windows, and VMWare environment
- Implement ongoing infrastructure maintenance and improvements, including off hours functions
- Respond to support requests received
- Assist in providing timely server recovery
- Provide professional phone and onsite support according to customer needs
- Complete detailed documentation
- Execute patching, file restores, and vulnerability analysis and event log reviews
- Perform building, de-installing, and upgrading of servers
- Automate tasks through scripting
- Work with NetApp Filers SAN and FAS including iSCSI, permissions, etc.
- Tools/Software:
- Server 2003 through 2012
- VMWare/vSphere
- NetBackup
- Active Directory
- DFS
- Service Manager
- CA Service Desk
- Home Brewed applications Server Information tools
- SharePoint
- Office 2010/Office 365
Confidential Network Administrator - Manage three networks, all Small Business Server 2003 with DNS, DHCP, Exchange, Active Directory, File/Print services, A Terminal server on each network, Cisco ASA 5505 and 5510 for VPN and firewall
- Maintain and administered Servers Windows 2003 SBS through 2008 R2 including hardening procedures
- Software used for servers which include:
- Symantec Backup Exec
- Punchclock
- Vipre Antivirus
- Symantec Endpoint Protection
- GFI Mail Security
- Putty
- Red Hat 5.0
- Documented policies and procedures
- Created Disaster Recovery Plan for ITS and its clients
- Installed, maintained, and brought the NAS up to requirements as laid out in Policy
- Brought the network into compliance after audits from independent consultants
- Maintained Avaya Phone Manager
- Installed, configured, and managed the iPrism Firewall
- Configured HP Switches
- Implemented iPhone and Blackberry phones
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| Assistant Overseer Confidential I am an Assistant Overseer on a team of 15 people that support a website with a client base of over 700 users of varying computer skills. I take the lead in teaching the Tech Support crew new methodologies, techniques, and skills to keep Support up to date |
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