PROFESSIONAL EXPERIENCE

Confidential

Information Systems Security Specialist

• Assigned to the Corporate Information Security Office, Computer Incident Response Team under a Moderate Background Investigation clearance. Responsible for day to day triage of incidents and vulnerabilities reported to the Security Office.
• Coordinated with Network Perimeter engineers to block malicious spam attacks with Symantec Message Gateway spam filtering, and Bluecoat ProxySG to combat known C2 URLs and IP addresses.
• Implemented VPN Geo-fencing rules against ASA logs within SIEM then acted on these alerts to disable connections deemed hostile to the network.
• Wrote Policy and Standard Operating Procedures on incident handling, and interpreted corporate security policies as it applied to daily security events and incidents.
• Scrubbed Logs, including BlueCoat Proxy, Windows Security and Event, and Symantec Endpoint Protection, in order to construct metrics for executive and management dashboards and reports.
• Liaison with Mobility Group to protect the Postal cellular fleet of Smartphones, Tablets, and Scanners. Utilized MobileIron MDM for device recovery and remote wiping, Cellebrite UFED for mobile device forensics.
• Monitored SIEM events and incidents and worked with Desktop, Telecommunications, Perimeter, and Mobility groups to remediate and resolve security issues.
• Authored Daily Security and Vulnerability reports to keep IT groups abreast of the latest exploits being observed globally.
• Researched Blue Coat web proxy logs to gain intelligence on internal hosts making calls to known Botnet hosts, and utilized SCCM to discover rogue processes, leading to discovery of infections not caught by A/V software.
• Responded to IOCs and Vulnerabilities reported from outside agencies including US-CERT, AT T, Inspection Service, Inspector General Office, and Symantec Deep Sight, and internal reporting groups to include our Splunk Big Data Analytic Group and Vulnerability Scanning Assessment Team.
• Investigated suspicious files, malicious email attachments, and rogue processes, which upon discovery were submitted to rapid response for signature development to be immediately deployed to perimeter defenses and A/V endpoints.

Confidential

Engineer III

• Achieved CISSP certification within first 7 months of contract which lead to contract renewal.
• Responsible for daily analysis and triage of SMTP/HTTP/FTP network , Endpoint, and At-Rest Symantec Data Loss Prevention DLP incidents.
• Provides education for computer users on corporate policy regarding the proper handling of Personally Identifiable Information and Credit Card Primary Account Numbers, Mag-stripe data.
• Secured >42.9M Social Security Numbers and >612K Credit Card Primary Account Numbers from over 400 File Servers within computer environment which ultimately protected Postal Service from further intrusion.
• Identifies and facilitates the removal of rouge access points and unauthorized devices connected to Postal network via investigations of DLP and SIEM incidents.
• Monitors and triages security events in real time via Security Incident Event Manager SIEM , analyses correlated system events reported by firewalls, logs, appliances, proxies, A/V managers and IDS/IPS.
• Documents Security Monitoring Processes and Procedures for USPS. Involved daily with USPS PCI-DSS and SOX compliancy efforts.
• Detected unauthorized VPN access exploits utilizing IP Geo-Location tools resulting in Firewall rules which explicitly denied IP addresses originating in China.
• Familiar with USPS Process, Works frequently with Postal applications EIR, IPAM, CMDB, NCRB, AIMS, eAccess, IT Remedy, CIRT Tracking Database, and Active Directory.

Confidential

Network Engineer

• Maintained a New Circuit Failure Rate of 0.16 on orders completed in 2011, company directive was 0.25 ,
• This resulted in significantly reductions in failures after install.
• Provisioned Verizon's Secure Internet Gateway product, which provided for secure, encrypted connectivity for bundled IP services, as well as protection against IP based denial of service attacks.
• Recognized for Outstanding Customer Service via Ovation Program awards in 2008, 2009, and 2010 after letters of accommodation were submitted to management by Account Teams.
• Received a leadership performance grade on 2011 year-end review for completing 96-99 of orders on time, which helped drive revenue for the department.
• Named DS3 subject matter expert SME of DTAC, and tasked with training call center employees and contractors DS3 Theory and Applications resulting in a 25 increase in departmental work responsibility.
• Skilled in troubleshooting physical data link issues on both Cisco and Juniper router platforms which, when combined with expertise in Titan and Alcatel DAC platforms, cut defective port reports by 50 and spared valuable port capacity.

Confidential

Telecom Technician II

• Headed layer I II support for turn ups of ATM, PIP, VBNS, MPLS, and legacy frame relay services offsetting the need for increased headcount for individual platform specialists.
• Drove customer retention rates >95 in our Global, Enterprise, and Government/Education segments during critical Verizon Merger period.
• Hand Picked by Senior Management to be a subject matter expert charged with training our new vendor group overseas to provide call center redundancy which safeguarded network reliability.
• Proactively detected anomalies and performance issues utilizing network performance monitoring tools which reduced time physically testing circuits >50 .
• Proactively detected anomalies and performance issues utilizing network performance monitoring tools which reduced time physically testing circuits >50 .
• Completed 100 of trouble tickets within SLA between the months of February through July 2006 by effectively utilizing test tools and equipment to isolate cause of impairments in the Verizon, LEC, and other provider networks.

Confidential

Telecom Technician II

• Responsible for troubleshooting physical and data link issues on both Cisco and Juniper router platforms. Identified, Tracked, and Escalated to completion trouble tickets on physical layer issues up through DS3 bandwidth.
• Reduced workload on Layer III and DXC support groups by >10 calls a week.
• Awarded Employee Appreciation Dinner by Senior VP of Service Delivery in 2003 for outstanding customer service in saving a mission critical deployment for a highly visible Fortune 500 customer.
• Continually in top 95 of Automated Call Distribution ACD queue calls fielded within data center.
• Performed hot-cut bandwidth upgrades on live data circuits in short time intervals with a 98 success rate.

Confidential

Telecom Technician I

• Offered a full-time technician position after only 1 month on the job due to quickly ramping up testing and troubleshooting skills and rapidly learning company applications.
• Won the Star Performer in Operations and Technology award for hard work, motivation, dedication, and commitment in 2002, presented by the Senior Manager of Central Install.
• Advanced from current order team to telco test team in 6 months, learning Analog Data, 56/64k, and T1 troubleshooting techniques in rapid succession.