OBJECTIVE:

Seeking position where my 23 plus years as a Senior Information Technology IT professional specializing in network and media systems administration and operations, and help desk support for various government, private sector, and non-profit entities can benefit the organization.

QUALIFICATIONS:

• Highly motivated multi-faceted support and networking professional, with senior level knowledge and abilities in Network and Multimedia Operations, Desktop Support/Training
• Experienced Systems, Network, and Media Systems Administrator and Systems Support Specialist, Help Desk Specialist/Coordinator, familiarity with secured IT environments
• Extensive Knowledge in Building and Maintaining Network Domains Workgroups Protocols Permissions, NICs, Routers and Hubs, desktop building and repair,
• Proficient in Configuration and Setup Lotus Notes Mail and MS Outlook 2000 server services and Mail Groups, Domino Server services Enterprise Help Desk
• Skilled in Enterprise Network Services MS NT, 2000 2003, Active Directory, Citrix Mainframes, Symantec Ghost, Crystal Reports, Sybase III, Hyperion, Dell SonicWALL, VOIP, Norton Utilities, McAfee Virus, Graphic Designs, online Forms format and design
• Expertise in Multi-Media Concepts Platforms, Audio Visual Programing, decoding, recording and setup, Live Videography, Sound Engineering, Streaming, Video and Audio Editing, Webinars, Web/Video Audio Conferencing
• Software Usages: MS Office Suite MS Word, Excel, PowerPoint 2000 thru 2013 Corel Office Suite, SharePoint, LAN Desk, Unicenter Service Desk, Corel Products Word Perfect Quattro Pro, Corel Draw Adobe Professional Suite CS6 Adobe Acrobat Adobe Photo Shop Adobe InDesign, Image Ready Illustrator, Adobe Premier iMovie, Go-to-Meeting
• Languages: Experience in HTML, JAVA programming
• Operating Systems: WIN8, WIN 7, Vista, XP, 2000, NT, 98, 95, OS X, UNIX, Red Hat Linux

PROFESSIONAL EXPERIENCE:

Confidential

• Major Account, Galilee Baptist Church, Suitland, MD, where I provide senior level Network Multimedia Administration support services to include the following:
• Server Maintenance, PC installs, printer installs, pc upgrades and repairs, software installs.
• Negotiating non-profit business accounts with major vendors for technical, hardware software purchasing.
• Graphic Designs for Church's Media Ministry i.e., Brands, Logos, CD/DVD/Video Cassette Label designs, CD/DVD Cover Designs, flyers .
• Research and recommend needed hardware, software, and technology component purchases s
• Recording live video/audio events and services editing/formatting for production and sales.
• Administration of webpage and streaming media

Confidential

• Provide immediate superior report to Executive Level End User Support floor/Users for all desktop and network related issues, to include hardware, O/S, standard proprietary software and printers.
• Technical support to remote users connecting through dialup, internet, Citrix VPN.
• Setup, organize, and configure Audio Visual Equipment/hardware for conferencing, imaging and recording.
• Setup, program synchronize Executive Level User's Blackberry's, iPhones, iPads, Androids, Kindle other smartphones or tablets for their access to company email accounts.
• Organize, coordinate and execute User equipment moves for the Executive Level end users.
• Asset Inventory Management
• Document all work performed and significant or unusual related issues with the resolutions for team records.
• Work closely with other Corporate IT Network team members to resolve technical issues.
• Work closely with Users to provide timely, workable solutions to technical problems as well as share my expertise/knowledge on software related issues when needed.
• Ability to communicate and interact with Executive Level VP's and clients in a professional, courteous and use non-technical explanations and examples in a discreet manner.
• Ability to escalate issues to Supervisory Staff when issues cannot be resolved in a timely manner as expected by Executive Level personnel/Users.

Confidential

• Lead project for migrating Server Services storage, maintenance, email from outside sources cloud to internal.
• Install, image, configure, upgrade, and trouble shoot and repair desktops laptops on a Windows 7 Professional and XP platform.
• Troubleshoot, install and configure network, wireless and local printers.
• Troubleshoot, install and maintain network firewall Dell SonicWALL .
• Configure, troubleshoot and maintain network router and switches LAN, WAN VLAN .
• Configure setup, install and assign VOIP Polycom IP450 phone lines via Verizon Enterprise .
• Daily Desktop support for local systems, printers/printer access, network connectivity and client base network access and software's.
• Configure, organize and setup Audio and Video Conferencing Webinars using MS Products and GoToMeeting
• Established a familiar and working relationship with several National Vendors to negotiate specific configurations, detailed specs, pricing discount pricing , purchasing of needed hardware, software, Microsoft Software Licensing Programs i.e., MS Open Licenses, Volume Enterprise Licenses versus single box purchase Network products and peripherals.
• Installation, configuration, and troubleshooting of various software applications.
• Research and test compatibility of client specific created applications software's with current desktop configurations.
• Write written documentation for Standard Operation Procedures SOPs for software installs, troubleshooting and fixes.
• Create, update and delete user, group accounts group policies for access through network, network drives, file sharing, email and systems.
• Asset Inventory Management.
• Work directly with CEO, VP's and Sr. Management for all general and specialized IT needs directly as well as company Users.
• Train and coordinate tickets and assignments to Jr. Level IT specialists.
• Create Edit graphics to assist with special projects.
• Participated with creating and editing video projects.

Confidential

• Provide user training and initial fault assessment, isolation, and resolution in support of the AFSS program.
• Analyze reported issues, generate detailed trouble tickets, and route tickets to the appropriate technical staff members for resolution.
• Monitors Network and Aviation Server Services for accuracy and immediately reports any malfunctions or deficiencies.
• Generate and maintain reports on incoming calls and issue reporting metrics.
• Generate daily Remedy Statistic Reports.
• Assist in the coordination of scheduled and unscheduled maintenance between LMFS Operations and the government.
• Assist in the coordination of status tracking and problem resolution of trouble tickets between LMFS Operations and the LMFS technical team.
• Assist in server maintenance and backups.
• Create, maintain, and configure User Accounts Group Policies through Windows UNIX.
• Handle program account management responsibilities. i.e., Radius, Raritan KVMs, RSA, Radio, Navaid .
• Provide additional customer and technical support as required.
• Operating Systems to include: Windows XP, Windows 7, UNIX Linux.

Confidential

Sub-contracted to Advantage TAC Worldwide previously and Hewlett Packard for CVS Pharmacies to migrate local pharmacies servers from UNIX to Linux. The process was to backup all pharmaceutical scripts on the Unix hard drive from a script, break the RAID and then install the new hard drive, create the RAID, run the script for Linux and restoring the pharmaceutical scripts. Then finally test the printers and other peripherals for compatibility.

Systems Administrator

Sub-contracted to work at Raytheon, CO. responsible for network services, create user accounts, computer accounts, and group user policies by use of Active Directory. Network printers Xerox 7855 HP Printers network printer services Setup configure blackberry's. By use of Symantec Ghost imaged new or reused desktops and laptops, setup, configure trouble and repair desktop pc, laptops and MACs. User request assistance by use of phone or email and tickets are either generated or I created one using UniCenter Service Desk System.

Software Analyst/System Administrator

Contracted to the US. Depart of the Army in Crystal City, VA. Providing support to a 3000 user base secured environment. I responded to requests from customers via telephone, email, via remote access, and in-person. Create tickets or respond to tickets via Remedy Ticketing Application assigned to my area for all software requests. Diagnose and resolve advanced information technology software system and application issues. I was responsible for knowing specific DOD IT Apps, systems and technologies. Researched and resolved complex technical issues and when finding resolutions share data within the team and ensuring it is placed in the team's SOPs. When requested, assist on special projects with users who are not proficient with certain software's and applications.

Confidential

Network Engineer/Systems Administrator

• Contracted to working at the US. Defense Information Systems Agency DISA . Providing support to a 15,000 user base Top Secret/Secret environment at the DISA Information System Center DISC , Desktop/Applications Implementation Team. Network Engineers are responsible for planning, configuration, and implementation of DISA Network standard desktop configurations, worldwide, for both SIPRNet Secure Internet Protocol router Network and NIPRNet Non-Secure Internet Protocol Router Network servers/environments.
• Serves as a technical engineer for deploying the client image by means of the Symantec Ghost, Altiris Suites Deployment and SafeNet Enterprise Data Protection from server for implementation of the WinXP technologies to the Desktop and RedHat Linux operating systems creating dual boot capability with separate hard drives .
• Laptop on the DISANet Integrated Citrix Meta Frame, VPN client, Thin Print Client along with approved COTS Commercial Off The Shelf software, and site unique applications across the Network Supports resolution for Tier III Desktop issues Configures desktop operating systems W2K/WinXP Ensures standard Network client configurations through the development of automated scripts
• Provides configuration management of standard COTS software and ensure the uniform propagation of software across the Network Assists with the development of personal computer standards Ensures coordination with Network user community on the release of new software Plans, configures, troubleshoots PC security initiatives
• Supports Active Directory and GPO requests Installed and troubleshoot Blackberry's other hardware and software pertaining to Desktops, Laptops and MACs operating on OS X

Tier I II - PC Technician

• Working under STG Inc., contracted to work at the US. Army Research Lab at Adelphi, MD. Working in an 3500 user base Secret environment.
• Provided direct support to customers. Diagnosed and resolved problems in response to customer reported incidents, i.e. pc, printers, scanners, etc. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
• Install, configure, troubleshoot and maintain customer hardware and software pertaining to PC's Desktops and MAC using OS X.
• Installed, configured trouble shoot on Notebook laptops - Citrix Meta Frame, VPN client, Thin Print Client, SafeNet Enterprise Data and Altiris Suites Deployment packaging.
• Install and troubleshoot Windows XP and RedHat Linux operating systems creating dual boot capability with separate hard drives . Created and maintained Issue tickets with data input into Unicenter Service Desk System. If the ticket could not be resolved at my level, escalated to another support team.
• Worked as a Freelancer with Various Staffing Companies, 05/2006 06/2008
• Assigned to: US. Patent Trademark Office American Association for the Advancement of Science AAAS of Washington, DC Kaiser Permanente, U.S. Dept of Agriculture Public Broadcasting Station PBS Emerging Markets Communications United Health Group of Vienna, VA U.S. Pharmacopeia in Rockville, MD The Carlyle Group, LLC, of Washington DC THE DC LAW firms of: Spriggs Hollingsworth Steptoe Johnson, LLP and Hogan Hartson, LLP.
• Responsibilities:
• Receive incoming call request and create IT Technical work order request tickets via HEAT and Remedy Ticketing Applications, Installation, configuration, and troubleshooting of various hardware peripherals and software applications.
• These companies were operating on a Windows 2K and Windows XP environments, with Novell and Group wise, MS Outlook, and Lotus Notes 6.5. MS. Office XP 2003 applications.
• Working with Cisco and Nortel Phone systems. In addition for some migration projects, Backup and stored, files in preparation of migrating from Windows 2000 to Windows XP.
• Imaged PC's Notebooks using Symantec Ghost, Asset inventory on assignments using Remedy and LAN Desk.

Help Desk Technician/Software Analyst

• IT Specialist contracted and assigned to the U.S National Gallery of Art's 24 hours Help Desk as lead Software Analyst, supporting 1200 users.
• Installation, configuring and troubleshooting various Windows 2K, 2003 and MAC workstations/servers.
• Installation, configuration, and troubleshooting of various software applications.
• Research and test compatibility of Agency created software's with current desktop configurations.
• Wrote written documentation for Standard Operation Procedures SOPs for software installs, troubleshooting and fixes.
• Create, update and delete User accounts through Active Directory.
• Maintain tracking of tickets and tracking statistics
• Asset Inventory to include PC's Software and Site Licensing using LAN Desk
• Assist with the repairs of critical systems such as email servers, backup and source control systems.
• Ensuring all desktop users receive prompt desktop support, via remote desktop or physical hands on assistance.
• Performs initial problem identification or service request classification.
• Assesses the initial severity of a problem or service request.
• Answers routine how to questions. Provide first level problem resolution and second level referral.
• Customer assistance performed either in person or remotely using LANDesk remote
• Imaged PC's and Laptops from a Ghost Serving utilizing Symantec Norton Ghost

Confidential

IT Specialist: Migration/Installation Technician

• Sub-contracted to General Dynamics Hewlett Packard assigned to work at the UNITED STATES SENATE, hand selected on the United States 109th Congressional IT SENATE Transition Team. Operating on a MS 2003 Server Platform, MS Win XP MAC IX - O/S Providing direct IT support to all levels from U.S. Senators to Support Staff.
• Lead teams with the Transition of the Out-going Senators and the Newly-Elect Senators.
• Created new user accounts and moved existing user accounts through Active Directory for new senators and their staff.
• Installation, Configuring, and Troubleshooting various NT and Mac networks for new Senators.
• Installing upgrades, and configuring network printing, directory services, rights, security, and software file servers.
• Ordering and maintaining the needed equipment for site work, as well as tracking the entire equipment inventory.
• Deployment and installation of Blackberry, and mobile PDA devices.
• Imaged PC's using Symantec Ghost.

Confidential

Senior Lead LAN Administrator/Computer Specialist

• On Call 24 hours and directly responsible for 223 systems, 300 users in a 5000 User base environment, giving network and user support, server services on MS 2K/NT Servers WIN NT 4.0, WIN 2000 and XP Operating System environment.
• Managed and directed the migration from Banyan Vines to Windows NT 4.0 Server Email Server from Happy Mail 2.0 to Lotus Notes Mail 4.5.7 for my A/C area. A/C area Accounting Group, equivalent to Bureau and satellite offices by means of:
• Upgrade, rebuild migrate several older computer configurations to be compatible WIN NT 4.0 standards
• Installed NICs, Routers, other necessary peripherals along with new operating systems and software applications.
• Created maintained Network groups, workstations user accounts through Enterprise Administrator EA
• Retrieved User Support Problem Request through our EA Problem Report Database and assign the needed jobs.
• Troubleshooting, LAN connectivity, Network Printers, Network Printers IP addresses, Email Accessibility and Network File Maintenance.
• System Access for users who work from home or remote locations, required me to rebuild and upgrade some older PC's to the Agency current standards. The appropriate applications which are but not limited to Citrix Mainframe Citrix Thin Client Server , Crystal Reports, Sybase III, Hyperion, Internet Explorer, Netscape Communicator, Virus Protection, Lotus Notes Mail, Outlook Express setup, Secure ID/Dial-up software. In critical or unique situations, I also performed these same duties on remote locations, field offices or visiting some Users homes.
• Suggested and tested new hardware software that might simplify or enhance work productivity throughout the Bureau. Provided monthly status IT reports to the Assistant Commissioner and Directors of our bureau. Attended weekly Engineering Systems Integration meetings with other Treasury Bureau Coordinators and the Information Resources Systems Administrators and Engineer Team and several continuing educational courses on current information technology hardware/software for our agencies FMS Website, also was on the creation team of our Internal Intranet FTP site.
• Responsible for troubleshooting for Network, Protocol i.e., TCP/IP, DNS proxy configurations, network printers, Software installs , service connectivity, hardware purchases and repairs, needed for expediting our server services.
• Created drawings, graphics, forms and illustrations needed for public publications on the Internet, as well as created web pages and new links on our web site.
• Programmed, formatted, edited and prepared data for the Internet using languages such as JAVA, JAVASCRIPT and HTML coding formatting for Windows O/S's and UNIX.