Career Profile

• 7 years of robust experience in Information Technology as a System Admin/IT Support Engineer with excellent technical and organizational skills with a keen ability to multitask a variety of challenges and responsibilities. Motivated, committed and team oriented. Possess excellent communication and interpersonal skills. Remarkable ability to analyze reports, solve technical problems and work efficiently with minimum supervision.
• I am open and eager to learn and outrival from any new opportunities and challenges that are provided to me.

Experience

Confidential

Systems Administrator

• Responsible for enhancing, building, and maintaining IT infrastructure assets including VMware Infrastructure, Storage, and Windows Server 2003, 2008, and 2012
• Responsible for monitoring Microsoft Exchange 2003 and 2010
• Responsible for monitoring EMC CX-4 and AX-4 SAN
• Providing hardware support for servers and personal computers
• Providing technical support to internal customers
• Responsible for maintaining switches, routers, and phone system
• Responsible for patching servers and computers via WSUS
• Responsible for Backup for all critical servers through Veeam Backup and Replication
• Responsible for installing and upgrading software through Group Policy
• Responsible for managing mobile devices through Cisco Meraki MDM

Confidential

Jr.System Admin/IT support Specialist

• Installed software, patched, upgraded and maintained the operating system
• Installed, upgraded and maintained server hardware component as per requirement
• Responsible for maintaining all nodes with the latest Antivirus definition from Symantec server with the latest Microsoft security updates via WSUS
• Responsible for VOIP web service administration
• Installed Cisco Firewall 5500 and managed via Cisco ASDM
• Responsible for software management via GPO
• Installed complex hardware/software and performed upgrades to ensure work was performed as per the company policy
• Implemented Security Policy and file security permission across the file servers
• Responsible for monthly-encrypted backups of all File servers, Exchange server and QuickBooks server
• Responsible for supervision of Veeam Disaster recovery operations
• Provided technical guidance and direction to users and troubleshoot problems
• Demonstrated an understanding of clients current and future needs
• Performed various technical and administrative tasks in support of the LAN and PC environment
• Updated contents on DNN based website
• Blackberry, iPhone, and Android Enterprise Server Admin
• Port and vulnerability scanning
• Reviewed documentation for validity and detected simple errors
• Managed Firewalls and Wireless Access Points
• Managed 15 servers and traveled to remote sites in 6 different locations to perform maintenance on server and desktop computers
• Responsible for SharePoint sites management

Projects Completed

• Upgraded Symantec server with the latest Antivirus and connected all clients
• Updated all distribution lists on Exchange with zero downtime
• Centralized Management: Role Based Access Control
• Aided with Exchange 2010 upgrade
• Upgraded all Blackberry devices in the network with minimal downtime
• Implemented helpdesk ticketing system

Confidential

Desktop/Network Support

• Responsible for installing and supporting network software, hardware and configure PC's
• Provided technical guidance and direction to users and troubleshoot problems
• Performed miscellaneous technical and administrative tasks in support for the LAN and PC environment
• Activated ports for Avaya phone system and network ports, installed Avaya hardware and air magnet sensors, and managed PC inventory
• Experience in monitoring tickets, SharePoint, Dameware, Cisco AT T Virtual Private Network, ghosting, network backups, full disk encryption, active directory, Blackberry management, network printers and Virtual Desktop support.
• Submitted documentation corrections when errors were found
• Prepared memos for clients, management, programmers and operations to keep them informed of issues

Confidential

Technical Intelligence Agent

• Assisted customers with service / repair issues within the Standard Operating Platform SOP of the Precinct
• Provided initial contact with customers, checked in products and ran basic tests to determine product needs and service solutions
• Facilitated the complete solution of product sales, upgrades, installations and services in the store
• PC troubleshooting that included Windows XP, Windows Vista, Windows 7, OSX
• Spyware and virus removal
• Data migration, backup and recovery and imaging
• Wireless network setup and repair
• Hardware upgrades
• Outlook setup and configuration
• Internet Explorer and Mozilla Firefox optimization

Confidential

Supervisor, Broadband Customer Service

• Broadband troubleshooting
• Router setup and configuration
• Telephone line troubleshooting
• Managed team and handled escalation calls

Skills/Abilities/Proficiencies

• Excellent knowledge of Snort, Nessus Vulnerability scanner, Nmap, Wireshark, and TrueCrypt
• Strong knowledge of Windows Server 2003, 2008, and 2012, Exchange 2003 and 2010, Windows XP, Windows Vista, Windows 7, Macintosh OSX, Active Directory 2003 and 2008, Virtual Desktop Infrastructure, Group Policy Object, Vsphere, Vmware, Veeam Monitoring, PRTG network monitoring, WSUS, Veeam Backup Replication, TCP/IP, WAP's, Remote Desktop, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Outlook Exchange, OWA, Mdameon, OpenDNS, HTML, Postini email filtering, Logmein, Forefront Exchange 2010, Cisco VPN, Cisco Firewall, Routers, Switches, Anti-virus, DHCP, DNS, FTP, network printer scanner, Cisco WebEx, Good MDM, Zenprise MDM, CSS, Dreamweaver, VMWare, Vsphere, Vcenter