Work of experience

Confidential

Site Survey Specialist, Business Analyst, Station end reviewer. Participate in the NYS UniteNY VoIP initiative. Conduct site surveys collect data on user preferences. Interface with site contacts and collect agency and department documentation on current telephony equipment. Discuss options with customer and conduct training on a variety of Cisco IP phones. Educate customer on functions and features on the new technology. Merged and maintained spreadsheets for four site surveyors and combined into one master spreadsheet. Train site surveyors on using MS Access and how to manipulate the views of data. Prepare data for delivery to bulkloader.

Confidential

• Junior Systems Administrator, Assist in overseeing over 100 users, 80 desktops and 25 remote laptop users in four remote VLAN sites. Manage user computer. Remote into user computers to resolve software and configuration issues as some issues may be software updates and compatibility issues. Perform virus and malware scans remotely. Assist remote users with VPN and firewall Zone Alarm issues. Configure new equipment for deployment. Provide technical support on a variety of cell phones issues. Configure mobile devices to work with company vehicles Bluetooth and company APs Access Points . Provide over the phone technical support to users. Create technical documentation for users and IT records on new software / problematic IT issues to be saved in archives. Perform daily backup of Company data of tape and hard drive.
• Secondary responsibilities includes maintaining Verizon cell phone account for over 100 users and programming of cell phones to deploy to new employees. Configure Blackberry to work with company exchange. Maintain vendor accounts. Create and maintain inventory of all network equipment in the campus and field office with Excel database. Conduct weekly consumable inventory of all corporate network copiers in and out of campus area. Install and configure commercial displays to work with GPS fleet management system. Conduct site surveys of network and telecom infrastructure of remote sites. Procure software and hardware from technical vendors to augment the network and for upcoming projects.

Confidential

Network technician, Installation, configuration and maintenance of computers PC, Laptop, blade servers, switches, VPN, routers. Utilize software like WINBOX to diagnose, Troubleshoot and repair IT issues routers, VPN's . Install computer software OS, antivirus and maintenance patches. Break fix repair on computers, break fix repair on servers and blade servers. POE Power over Ethernet experience and POE server install experience. Repair electronic equipment down to component. Provide subcontract support to Capital District area Black Box Network services technician, CrossCom National field technician, Comm-Works Field technician, Pilot Network services technician, Tel-Aid network service technician , WWS Wireless Work Station and Cisco access point setup experience. Dispatch to customer premise to troubleshoot a variety of technology issues. Installation of Point of Sale P.O.S equipment, backboard, Sonic wall, Juniper, Cisco routers, data racks and patch panels. Experienced in the Installation extending and termination of DSL, T1 high speed circuits. Lead tech on installation projects. Service two way radios with IFR communication service monitor.

Confidential

Install data cable Cat5 6 through a variety of buildings and locations. Read building blueprints and establishing pathway. Make penetrations, coring as needed. Terminate a variety of telecommunications cables to jacks. Experience with vendor products IE: Belden, COM scope, Panduit installation of cables and termination block. Ensure OSI layer 1functionality. Sheet rock and MPLS Wall Jacks cutout experience. RJ45 and Ethernet experience. 19 21 rack assembly and augmentation. Make wall and floor penetration and core drill. Terminate to patch panel and built out to cabinets and racks. Cable tested and certification of installation jobs.

Confidential

Program Manager, Charge person trainer, caregiver, Cobleskill NY, Provide care to disabled adults. Administer oral medications, insulin injections and tube feed. Advocate for medical services. Provide First Aid and CPR training to staff American Red Cross . Lead and participate in team meetings. Manage program 14 bed ICF with 21 direct care staff, 3 charge person and 2 nurses. Motivate team and provide guidance on care issues. American Red Cross, Community first aid CPR instructor. Resident IT professional. Install and configure computer terminals to work with the medical record process. Install, upgrade and configure Microsoft office products.

Confidential

IT field Technician, Install, terminate a variety of data cables. Install, troubleshoot and augment to IDF, MDF and equipment racks. Install OC-12, OC-48 in Verizon co-locations. Coordinate and work with Network Operations Center N.O.C personnel to resolve service tickets. Provide structured cabling and server installation experience. Troubleshoot P.O.T.S Plain Old Telephone System from customer premise to co-location office. Install, configure and maintain LAN, WAN. Punch down, wire wrap and hot cut/cutover experience. Cabinet and rack installation and build out patch panels and termination. Support both the customer, data center and the N.O.C Network Operations Center .

Confidential

Provide quality care and advocate for services to disabled adults. Administer medications per NYSARC and OMRDD standards. Provide Physical therapy and Occupational services to clients. Provide agency training to staff. Manage program budget and assets multiple vehicles . Ensure that program complies with state and federal regulatory requirements and protocols. Participate in financial and safety audits. Install and configure site computer to automatically generate Medication Administration Records MARs Prior to staff's arrival. Configure Microsoft office and lotus to work together. Program and configured remote access software to work with patient data.

Confidential

Instructor 35E2H ,. Teach adult students Soldiers on maintenance and repair of a variety of electronic equipment as follows: two way radio repair, single channel ground airborne radio set S.I.N.C.G.A.R.S encryption and frequency hopping security, dual side band DSB and single side band SSB Radio sets, encryption devices/keys . Teach basic and advanced electronic methodologies and troubleshooting techniques. Discuss Analog and digital concepts C.O.T.S Computer off the shelf Co-writer. Teach disk operation system D.O.S and computer diagnosis and repair. Teach computer peripheral function and installation. Custom course writer, instructional systems design ISD testing, examination writer and proctor. Test jig and special equipment fabricator. Reverse engineer experience. Provide training to new instructors on issues such as teaching style, presentation and technical accuracy in a classroom setting. Ensured class readiness, electronic training aids Communication security COMSEC devices and physical security issues are ready for use. Establish tech support help line for new Radio repair 35E10 technicians. Responsible includes OSHA and hazardous materials Hazmat issues.

RECENT PROJECTS

Confidential

Lead installer and field technician. Upgrade existing cat 5e cable infrastructure to cat 6 Cable. Upgrade 70 drops. Upgrade existing Analog PBX phone system to VoIP. Install 7 Access Points and 4 Voice over Internet Protocol VoIP phones. Install and configure Access Points IE: bridge and security . Install and configure VoIP phones IE: features and extensions . Coordinate with Project Manager and General Electric G.E. site contact to ensure the best balance of cost effectiveness and deliverables Technology and to deliver the best possible results.

Confidential

Team leader/ lead technician. Install Cat 6A cable to new site construction, assemble and install rack assembly, ladder rack in closet server room. Complete about 250 Panduit terminations. Interface and co-work with other vendors to stay in phase with project. Install and configure wireless access points. Install IP security Cameras and DVR system. Provide support to other vendors and submit add on or change order to company. Provide training to new technicians on basic installation process and pathway establishment procedures. Provide training on termination procedures. Close out project and prepare project for handover and project termination.

Confidential

Black Box network services subcontractor Support technician upgrade existing information system. Relocate existing blade server to new location within store. Dismantle and reassemble blade server. Run new cat 5 cabling to new location in store. Reconnect muzak terminal to server. Re-terminate Punch down new cat 5 cables to new location. Augment server rack with new patch panel. Connect new patch cables to new configuration on rack. Install POS and call forwarding system to existing POS system. Interface via telephone with corporate IT personnel on new configuration. This is an ongoing project with black box network services.

Confidential

Install, test and Certify Category 6 media twist Belden cables. Install data drops about 500 and WAP Wireless Access Points about 100 to schools and business offices in the district and 4000 feet of fiber throughout school complex. Read blueprints and comply with proper installation and termination protocols. Identify and order parts for project. Interface with school IT staff. Coordinate moves and provide recommendation on difficult drops and penetrations. Coordinate with other contractors on phase status, planning, implementation and completion. Ensure that customer requests are completed within scope .