Core Competencies:

• Network Administration Project Management Firewall Administration Network Systems Security Exchange Administration Policy Development Data Integrity/Recovery Desktop/Network Support.
• Platforms: Microsoft Windows NT/2000/XP/2003/2003 Server and client operating systems, Microsoft Exchange 5.5, Microsoft Office Suites, Secure Computing.
• Tools: Active Directory Management, Symantec Antivirus Corporate Edition, Symantec Antivirus for SMTP Gateways, Symantec Enterprise Security Manager, Symantec Intruder Alert, Microsoft Software Update Services SUS , Automated Message Handling System AMHS , Microsoft Systems Management Server SMS , ISS Internet Scanner, Microsoft Internet Security and Acceleration Server ISA , Microsoft SQL Server, Group Policy Manager, Secure Computing Sidewinder Firewall, VERITAS Backup Exec., VPN, What's Up Gold

Professional Experience

Provide daily technical support to 200 users involving desktop operating systems consisting of Microsoft Windows 2000 and XP. Deliver customer support for desktop applications to include Microsoft Office Suite, Sentinel, FBINET, Corel WordPerfect, Integrity, and Analyst Notebook. Deliver hardware support for a wide ranging group of desktop computers, laptops, printers, and scanners. Monitor network equipment to include backup servers and file servers. Recently provided team support for Next Generation Network upgrade.

Confidential

Information Technology Specialist

I was responsible for the team administration and operation of Stratton VA Medical Center Local area Network, standardized systems, commercial communication equipment, and network connectivity. Deliver desktop hardware support for a wide ranging group of desktop computers, laptops, printers, scanners, and medical diagnostic equipment.

Confidential

Information Technology Specialist

Provide daily support to 200 users involving desktop computers and operating systems. Deliver customer support for desktop applications to include Microsoft Office Suite. Deliver desktop hardware support for a wide ranging group of desktop computers, laptops, printers, and scanners. Monitor network servers and switches. Utilize Helpdesk software such as Peregrine Service Center and HP Service Manager. Travel to remote locations to provide desktop computer support.

Confidential

Network Support Specialist

Responsible for monitoring, servicing, maintaining, and repairing network servers, switches, Wi-Fi access points, and production equipment controlled by network servers. Install, maintain, and repair desktop and laptop computers. Provide superior support and maintain compliance with Service Level Agreements. Quarterly IT Top Dog Award. Created local On-Call Handbook and then was presented Target wide for corporate adoption.

Confidential

Supervisor IT Specialist/Information Systems Chief

• Provide daily support to 1300 users and 800 Windows XP/Vista clients in an Ethernet environment.
• Administer domain controllers, file/print servers, and application servers to include SQL, SMS, ISA, IIS, Blackberry Enterprise Server, Outlook Web Access, and Sidewinder firewalls.
• Responsible for managing Symantec Antivirus for SMTP Gateways and Symantec Antivirus Corporate Edition including daily definition updates to all clients.
• Serve as the lead on development and teaching of curriculum for both end users and fellow IT personnel for various hardware and software applications.
• Responsible for protecting and maintaining the availability, integrity, confidentiality, and accountability of information system resources and information processed throughout the local area network.
• Identify and analyze threats and vulnerabilities to the information systems to maintain an appropriate level of protection.
• Ensure computer software and hardware designs addressed information system security and end user requirements.
• Liaison between multiple contracting agencies to insure secure and reliable data solutions to deployed Airmen in Antarctica, Greenland, and Southwest Asia.
• Responsible for administrating the Department of Defense's Time Compliance Network Order program, and reporting weekly status to the National Guard Bureau.
• Project manager on many hardware/software upgrade projects that effected both client and server machines, to include two major network migrations, including the recently completed migration from a Windows NT Server 4.0 to a Windows Server 2003 AD environment.
• Currently the computer equipment custodian on several accounts responsible for documenting all hardware and software assets.

Confidential

Network Administrator

• Provided first-line diagnosis / trouble-shooting of computer problems related to hardware, software, database connectivity, network connectivity, security, and password problems.
• Resolved systems operating and performance problems and completed systems administration tasks.
• Reviewed parameters for the execution of jobs performed system and network configuration modifications and fixes to correct and optimize system performance.
• Analyzed complex computer problems, researched resolutions, evaluated alternatives and made sound recommendations.
• Repaired computer software, hardware, and peripheral equipment in accordance with vendor's warranties and suggestions.
• Installed computers with approved standard software for deployment to 500 users.
• Conducted follow-ups to ensure problems were resolved to the customer's satisfaction.
• Documented, reported, and managed daily help desk activities.
• Developed policies, procedures, and standards to maintain up to date continuity.
• Provided on the spot and organized classroom training to customers and IT leads.