SPECIAL RECOGNITION / MEDIA

• Served as a Subject Matter Expert SME for Comptia helping to write the new Security certification exam
• Featured and interviewed on WXYZ, Detroit MI, WKRK FM, Detroit MI, WTVN, Columbus, OH, Bloomberg Report, New York, NY and by Mike Wendland of the Detroit Free Press, CNET.com, MSNBC.com, Slashdot.com
• Named in Carnegie Mellon University coursework Spam What is it good for

SUMMARY OF QUALIFICATIONS

• Seasoned, accomplished, IT Professional working with Fortune 500 clients such as University of Michigan, Henry Ford Health System, Chrysler, Kmart Corp, General Motors, EDS, City of Detroit Government, Comerica, Siemens, Leo Burnett, PublicisGroupe, Blue Cross Blue Shield, Borders.
• Consistently resolves clients' challenges with technology solutions to improve efficiency and lower costs.
• Proven record of working effectively under extreme pressure to achieve client's objectives on time and within project scope.
• Possesses excellent communication skills, translating complex technical information into easily understood language for end-users at all levels.
• Innovative thinker, able to consistently articulate a vision, define strategic objectives and lead organizational change.

TECHNICAL SKILLS

• OS: Novell Netware 4.x, 5.x, 6.x, Microsoft Windows XP, Vista, Windows 7, Windows 8.1, Server 2003, Server 2008, Exchange, Cisco IOS, UNIX, LINUX, Macintosh, Android, Apple iPhone IOS, BlackBerry
• NETWORK: Network/Administration Tools, ZenWorks, TCP/IP, Cisco, Network Security, VPN, Exchange, GroupWise, Email, Anti-Virus, Migration, Wireless Networks, Digital Certificates, NDS, IPX/SPX, Active Directory, SMTP, IPSEC, Public Key Infrastructure PKI , Ethical Hacking, Social Engineering, Packet Sniffing, Nmap, Net Stumbler, Intrusion Detection, Remote Access Control and Authentication, 802.x, Ethernet, LAN, WAN, Firewall, Proxy, Wireshark, Citrix
• SOFTWARE: Microsoft Office, Microsoft Outlook, Lotus Notes, Adobe Photoshop, Remedy, Magic, Service Now, VMWare, Altiris, Bomgar, Open Source
• HARDWARE: Various Servers, Laptops, Tablets, Routers, Desktops, NAS, Tape Back-ups, Hubs, Printers, Wireless Access, Switches, Cisco

PROFESSIONAL EXPERIENCE

Solution Center Analyst

• Member of a 30 person team supporting 40,000 remote end users in a high paced, complex, and diverse international environment with a focus on first call resolution.
• Service Desk call center phone support . Act as a first line for troubleshooting software applications such as Microsoft Windows Operating Systems, Macintosh Operating Systems, iOS, Office Professional applications, Spyware and virus intrusion, Microsoft Outlook, VPN, and all other desktop software. In addition, provide support for in-house developed applications.
• Configure VPN access using Secure VPN and Checkpoint Endpoint Connect for home and office wireless networks to work remotely.
• Performed security administration for Novell, Active Directory, Lotus Notes, VPN, SmartPhones, Tablets, laptops, desktops.
• Maintained IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the Service Now application. Ensure proper documentation and solutions of all incidents and changes are entered into Service Now in a timely manner.
• Performed administrative duties to manage, reset passwords and unlock client's accounts for Lotus Notes Domino Administrator, Econtrol ,P-Sync and Hitachi Shared Point Management accounts while meeting security compliance policies.

Confidential

• Providing support for various customers Small to Medium Business on site and remote.
• Installing and maintaining Encryption, Anti-Virus, Desktops/Laptops, Servers, Applications, Printers, Email, SmartPhones IOS, Android, Windows and Internet connectivity both wired and wireless.
• Performed deployments of Windows 7, Windows 8.1 Tablets, Laptops and Desktops and offered ongoing support.
• Responsible for maintaining security practices, back ups and disaster recovery.

Confidential

• Brought in for Windows 7 Laptop deployment project for 150 users.
• Project was completed on schedule.

Confidential

• Provided on site daily support and upgrades ranging from Desktop to Server/Networking/Email.
• Compiled IT Asset inventory. Rewired Server room and Communications Closets. Maintained VPNs, Client Images, Disaster Recovery, Backups.

Confidential

• Assisted in Borders IT Infrastructure shutdown and data migration from Unix servers.
• Performed Switch and SAN administration and support.

Confidential

• Member of PC Refresh/Deployment team responsible for Day After Support for 30,000 users in a diverse environment across the State of Michigan.
• Supported over 1,200 applications for users across the State of Michigan.

Confidential

• Member of Outlook team responsible for end user problem resolution and training during corporation-wide 20,000 users migration from Lotus Notes to Exchange.
• Functioned as desktop and executive support, ensured BlackBerry connectivity, Calender sharing, and Contacts population.

Confidential

Website devoted to IT Security issues and solutions.

Confidential

Network Administrator/Engineer

• Supported and maintained various Network components, Servers, Desktops, Laptops, PDA's, Blackberry, and peripherals for over 400 end clients in the Southeast Michigan Region both remotely and on site.
• Provided troubleshooting and solutions for various platforms including MS Windows 2003 SBS Server, MS Exchange, Outlook, MS Office, Ccare.
• Logged and tracked trouble tickets to ensure closure in a timely manner.

Confidential

Network Engineer

• Provided support for installation and troubleshooting of Cisco Switch's, Routers Wired and Wireless , Firewalls, and Wireless Access Points.
• Installed and supported Websense Internet filtering and web security solutions.
• Provided support and installation of new Dell Server and Ethernet network for clients.
• Installed and supported custom VOIP solution for clients.
• Conducted security audits and performed corrections based on clients needs. Compiled reports to client.

Confidential

Hewlett Packard / General Motors, IT Consultant

• Assist HP site managers with tickets for new installations, moves, and changes for GM workstations. Ensured that all security patches for windows are loaded for desktop computers. Maintained desktop and roll-out support services within SLA agreement levels.
• Migrated over 2,000 GM workstations using in house software. Responsible for supporting different work sites. Refreshing new laptops for GM On Line deployment. Configuring Lotus Notes and Nortel VPN for HP Laptops. Use Active Directory to ensure customer User-ID's are setup correctly and have correct application permissions.
• Provide technical support for engineering workstations, including the operating system, hardware, and peripherals.

Confidential

Comerica, IT Consultant

• Responsible for NDS migration of legacy printer queues to NDPS as part of Genesis Project.
• Tracking of progress reports and updates to Genesis Project Team.
• Responsible for troubleshooting client issues and implementing fixes.

Confidential

• Assumed control of and responsibility for City of Detroit Government Microsoft and Novell servers.
• Responsible for server stability and maintenance/growth/consolidation in a mixed environment.
• Designed and implemented Arcserve backup strategy.
• Assisted in various aspects of network security, GroupWise Email system, Account and Rights management.
• Designed and performed On-Site training for GroupWise.
• Helped to design and document GroupWise upgrade strategy and NDS upgrade strategy.

Confidential

Assisted in project work for Kmart Corporation. Provided support for new networked register installations nationwide.

Confidential

Performed LAN/WAN security functions for St. John Hospital Network with a user base of approx 23,000 users.

Confidential

• Involved in project/procedure development and implementation for rollout of new Nortel Router and Switch hardware for 1500 Kmart locations.
• Directed technicians and contractors in performing equipment installation and configuration.
• Each locations work was completed in one night resulting in zero downtime.

Confidential

• Served as team member handling all aspects of network and user security designed a LAN/WAN Infrastructure security testing project mapping out security flaws to protect network and data. Also managed installation, maintenance and upgrading of a new anti-virus system. Created and managed various ZenWorks application objects.
• Supplied project management expertise for multiple sites, coordinating multiple teams and vendors. Led a smooth Y2K rollover for 2 hospitals and 1 corporate office, resulting in zero downtime and zero customer support calls. Also initiated the move from Netware 3.x and 4.x to 5.x and supported wireless access options.
• Developed anti-virus and disaster recovery policies and procedures for Henry Ford Health System, reducing downtime and customer support calls with zero viral infestations for 2 years.
• Took over the LAN CALL queue at Henry Ford Health System for 4 months and reduced it from 200 tickets to less then 10 with no ticket unresolved for 3 days.
• New Horizons Computer Learning Centers, Livonia, MI IT Certifications and Training