PROFESSIONAL PROFILE

Results-driven IT professional with experience in the engineering, administration and support of information systems. Expertise in implementation, analysis, optimization, Troubleshooting and documentation of Network systems. Hands on technical knowledge and proven ability to work in a team to ensure success. Competent in diagnosing complex problems and delivering effective solutions

STRENGTHS

• Knowledge of Microsoft Office, Citrix Console, Data Center Support, LMI Remote system, Network Printer Configuration, Outlook, Helpdesk, ISM Ticketing Systems, Data Base Loud Support, HP, Dell, Lenovo, IBM cannon, Mac, Toshiba, PC and laptops software/hardware Compatibility Specializing in Microsoft Strong Windows Environment Support, Good Customer Support, THIN CLIENT POS, ATM, KIOSK support. Group Polices, Field and On Site desk side Support
• Communication Skills demonstrated by extensive customer service technical assistance
• Providing time and money-saving solutions for businesses, system updates, data backups
• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation imaging,
• Strive to promote high quality, results-driven, prompt, and professional customer service and support
• Assist customers with Hardware and software problems, troubleshooting and resolving a wide variety of Performance problems. LAN/Wan, TCP/IP Wireless Networking, active directory, Servers, cobra software, Bomgar Support, field support
• Hardware O/S: Windows NT, 2000 2003, 2010 365, and windows, Wireless configuration
• Software Windows Vista, Windows 8, MDAEMON MAIL, Symantec, Antivirus, RF Engineer Agilent, Network cable Wiring. Windows 7 Deployment, Migrations Pc Build, Active Directory, Experience in office 2007 and Applications OS errors, windows environment, Exchange server support, VMware

MAJOR ASSIGNMENTS

Confidential

• Installed all types of computer hardware and peripherals that are typical of a hospital environment. Deployed third party applications through Microsoft System Center Configuration Manager. Window 7 Support networking and SSO.
• Deployment of Single Sign-On solutions such as Citrix, Vergence 5 Single Sign-On Provided support to local facility IT department, end-users, project staff and corporate resources. Physically deployed hardware throughout all departments of the facility. Understanding of Active Directory, GPO best practices, setting up server 2012 R2 configuration and support. Experience with back-end Active Roles Server, Microsoft Exchange 2010. Represented the Infrastructure Team for onsite activities and Working Hospital wows etc. Leads in managing and reporting all assigned accounts Data Center opportunities.
• Manages and achieves a Data Center gross profit number.
• Develops and fosters relationships with strategic original equipment manufacturers OEMs and key data center partners who are local to your region and/or territory.
• Assists in statement of work review and development.

• Responsible for designing and proposing Data Center technology solutions that meet customer's needs, Laptop, PC Assemble Scanners, AS400, Network Printers, Zebra Printer Handheld, Laptops, PC's, HW, SW, windows 7, XP and support.
• Ensures that proposed solutions, when implemented, meet the needs and functional requirements of the customer.
• Assists with accounts within assigned geography.

Confidential

Consultant/Desktop Support

• Provided SMTP Mail Server, Citrix, ISM Ticket System, HTTP, Phone Support help desk
• Replaced parts, boards, and equipment for computers Thin clients, Lenovo, Data Center Support, Toshiba, HP and Canon copiers, Active directory, Microsoft office 2007/2003/2010 administrative document support, exchange server 2008, desk support, Iron Mountain backup software support, PGP, Bomgar, LMI remote and Onsite support, Group Policy, Desk Side Support, docking station, blackberry's,
• Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions, network printer Support, TCP/IP, Dell Power edge, Raids 0,1,5, servers Support, Errors, windows 7 platform, Desktops and Laptops support, LAN/Wan support, Label printers, hands on, cloud data base upgrade support, field Support
• Occasionally visit client sites to train end-users on the functionalities of both various hardware and software applications, outlook and internet explorer, cabling problems, firewalls, firmware's, antivirus, SCCM tools, USMT window 7, 365 Lotus note etc.
• Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, routers, projectors and digital imaging devices VPN, intranet, Application Support, Executive Level Support, IPHONE, IPOD Support etc.
• System Restage and Imaging, Onsite Support, Encryption, Window 8 Support, Rollout Imaging, Assess customer needs and recommended appropriate products or solutions

Confidential

Computer Desktop Support

• Clients: Field Solutions, Interline Brands, CSC ETS, US Naval BASE, Atos IT Partners, Dell ARI, PENSKE, TD Bank, SWANSON SERVICES 6 month Support ATM, KIOSK, POS window 7 Outlook
• Provided computer desktop support, and replaced parts, boards, electronics, identifying problems and performing troubleshooting, DOS, Windows, Dell win 7 Deployment projects lead, Lotus notes, Outlook, Antivirus, Security, firewall's, firmware's, Microsoft Office 2003/2007/2012, Active Directory
• Internet explorer, DNS, FTP Protocols, pc brake and fix, OEM, software installations, POS, Internet sales and technical support, email services, VMware multiple OS services Windows servers
• Switches, routers LAN/Wan printers, copiers, Dell, HP, Toshiba, Sony, PCs configurations. VPN, Exchange server, DNS Server TCP/IP.
• IT Phone customer and technical support, printers, Canon copiers, credit card machines, PGP support, configurations, Norton Antivirus, AVG, Novel, Microsoft 2010 Rollout, SDM service Desk Manager
• Help Desk Phone support, Application Support, Citrix, Novel, LMI, PMP. Kiosk ATMs
• Customer support and care, Wireless networking. Laptops, desktops, updates, upgrade, migration, PC build. SCSI devices, Proxy servers, data encrypting, Mac PCs, Windows 7 refresh, help desk support
• PC migrations, PC staging, deployment hardware support, PC upgrades, OS, IT sales errors, UPDATES Mobile Apps Application and devices, IPADS, BLACK BERRIES, IPHONES, Phone support account
• Provision, activating and configurations etc.

Confidential

Desktop Support

• Agilent kit windows support, configuration, updates, troubleshooting UMTS, UPA DPA, and UE's related scanners, virus cleaning, Upload data, upgrade systems. Customer phone support, devices active directory hardware software support, Data backups.
• IT Phone customer support. Microsoft Deployment Toolkit MDT Microsoft Systems Center Configuration Manger SCCM Install Shield or Admin Studio, McAfee EPO and Antivirus, server 2003,2008 VMware
• GSM 850/1900 scanner, short mo, long mo, ftp's, hardware, software sections, Tracy ports etc.

Confidential

Lead Support

• Responsible for computer sales, and replacement parts, boards, electronics, identifying problems and performed troubleshooting
• Customer support and care networking update, systems upgrade, build PC fix hardware, software's antivirus
• Firewalls, firmware, backup install software's, IT Sales and phone support pc refresh upgrade, deployment, Customer Phone Support

Confidential

Systems Administrator Lead Support

• Repair service, and replace parts, boards, and equipment for computers Dell, Compaq, Toshiba, Hewlett Packard and Canon copiers, Active directory, windows server 2003/2007 administrator support, exchange server 2003,support, Microsoft office 2007/2010,pos services, migrations
• Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions, networking Support TCP/IP ,DSN ,Dell power edge, Raids 0,1,5, servers Support, OS errors, windows XP vista,2000,7 platform, Desktops support, LAN/wan support, Label printers.
• Occasionally visited client sites to train end-users on the functionalities of both various hardware and software applications, Outlook and Internet Explorer, cabling problems, firewalls, firmwares, antivirus
• Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, routers, projectors and digital imaging devices VPN, intranet
• Focused on providing time and money saving solutions for customers

Assessed customer needs and recommended appropriate products or solutions