Network Support Resume Profile

OBJECTIVE

To pursue a career in an innovative and challenging work environment that will utilize and enhance my info

Confidential

SCCM 2012 R2 infrastructure design and implementation for a multi-billion dollar worldwide business
Multitier worldwide infrastructure design and implementation
Server targeted infrastructure
Multiple trusted and untrusted forests and stand alone servers support
Builds and configurations of multiple SCCM 2012 R2 servers: CAS, Primaries, Secondaries, Site Systems additional Distribution Points, Management Points
Site and hierarchy wide configurations
Extensive troubleshooting and problem solving
SCCM 2007 to SCCM 2012 R2 migration
OSD support for HP Proliant and Dell PowerEdge OEM builds and VM Server Farms
Implementation of client specific patching strategy for thousands of servers
3rd party updates catalogs publishing with System Center Updates Publisher SCUP
SCCM clients deployments and troubleshooting
Software distribution implementation
Desired configuration management, including best practices support by integration with Microsoft Security Compliance Manager ver. 3.0
Custom reports
Document library creation
Client's staff training

Confidential

Design/administration, OSD implementation and L3 troubleshooting

Confidential

Desktop and network support

Single handedly designed and implemented SCCM 2007 infrastructure SCCM 2007/ConfigMgr 2012 administration includes but is not limited to: Server builds, configuration, and maintenance SQL installation/configuration/support GPO creation and configuration firewalls, security templates, client installs, etc. software distribution AdminStudio, APP-V patching SCCM WSUS SCUP Desired Configuration Management e.g., unwanted software removal, mandatory configurations support creation and distribution of BIOS packages Wake-on-LAN support , OSD support extensive knowledge of task sequence building/editor, UDI custom reports creation Active Directory support HYPER-V VMM, PXE etc. Team lead: Developed and implemented procedures for malware removal PC deployment/imaging Emergency Rescue, etc. team training fixing unsolvable cases. Desktop/Network security: malware/rootkit removal Microsoft Security Compliance Manager GPOs, SCCM baselines , network access accounts, security groups shares and share permissions SCCM security users admin rights revocation etc. Responsible for the images XP, Windows 7 creation and support Deployment technologies: Altiris DS 6.9 MDT 2010 Upd 1 MDT 2012 SCCM 2007 SP2 R3 ConfigMgr 2012 WAIK USMT 4.0. PowerShell scripting.

SCCM/MDT deployments:
XP to Windows 7 Replace or Upgrade , Windows 7 to Windows 7 Refresh
bare metal with- or without user data migration, hard-link upgrade-refresh
Windows servers: 2003, 2008, 2008 R2, MS SQL builds and support Domains / Forests creation administration and support: AD DS, DNS, DHCP, GPOs, Users / computers management Firewalls policies VPN CA, etc.

Desktop Support Network Administration Confidential Desktop and Network Support for Covance, IBM and System Source. Tier 3 Support - Team lead. Provide troubleshooting, problem solving, training, first installs of the software and hardware, fixing desperate and old/persistent problems.

Tier 2 Support For Up To 7000 Users. Duties included PC builds with the latest Windows operating system and various software packages: MS office, Corel Office, Outlook, Lotus Notes, Internet Explorer, Netscape, PC Anywhere, NAV, OnNet, Citrix, Oracle, SQL, etc., hardware installs/repairs, Diskedit/PCProbe data recovery, cloning with Ghost.

Network Support - Provided day-to-day connectivity, sharing, user account, NOS problems in a multi-domain Windows, Netware environment e-mail support for Notes/Domino SMS MS SQL IP/DLC/Jet Direct printing, etc.

Senior Systems Support Specialis

Confidential

Network Support - provided user management, troubleshooting, backups/restores, WAN support, TCP/IP configuration, internet access, network printing, fax and CD servers, bulletin board system, virus control, modem pools, and remote access. Performed Netware 3.11 to 3.12 and 3.2 upgrades, designed and implemented category 5 UTP wiring and 100 megabit switch network, as well as workstation and server upgrades to 100Mbps. Configuration and maintenance of 3COM and Bay switches, together with 3COM 3900 backbone switch. Responsible for the migration to Microsoft Windows NT server, new technology testing and evaluation. Designing and testing of the disaster recovery plan.
Tier Two Support For 200 Users - duties included end-user training, helpdesk, troubleshooting OS and software, troubleshooting and documenting software installation procedures. Responsible for hardware installation and repairs, hardware and software compliance for Y2K project. Rollouts from Microsoft Windows 3.x to 95/98 and NT 4.0.
Custodial Interface Support documenting, troubleshooting, upgrading and Y2K compliance testing.